Compare Maze and UserTesting 
At a Glance
Market Segments
Mid-Market (45.1% of reviews)
Enterprise (41.3% of reviews)
Entry-Level Pricing
Free
Free Trial
Maze
Star Rating
(103)4.5 out of 5
Market Segments
Mid-Market (45.1% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plansUserTesting
Star Rating
(748)4.5 out of 5
Market Segments
Enterprise (41.3% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserTesting excels in its video interview feature, scoring 8.8, while Maze's video interview functionality received a lower score of 6.7, indicating that UserTesting provides a more robust experience for gathering qualitative insights.
- Reviewers mention that Maze offers superior ease of setup with a score of 9.5 compared to UserTesting's 8.7, suggesting that users find Maze more user-friendly when getting started with the platform.
- G2 users highlight that UserTesting's quality of support is rated at 9.0, which is higher than Maze's 8.7, indicating that UserTesting may provide more effective assistance when users encounter issues.
- Users on G2 report that Maze shines in feedback collection, scoring 9.4, while UserTesting scored 8.6, suggesting that Maze may offer more effective tools for gathering user feedback.
- Reviewers say that UserTesting's test history management is rated at 8.5, which is lower than Maze's 9.2, indicating that Maze may provide better options for tracking and managing past tests.
- Users report that UserTesting's survey management features, particularly in survey builder and distribution, received lower scores (5.8 and 5.5 respectively) compared to Maze's higher ratings, suggesting that Maze may offer a more comprehensive suite for survey creation and deployment.
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Pricing
Entry-Level Pricing
Maze
Free
Free
For individuals looking to kickstart usability testing, at no cost.
- 1 study per month
- 5 seats
- Pay-per use panel credits
UserTesting
Essentials
Free Trial
Everything needed to get started collecting customer feedback
- Test builder and template gallery
- Demographic filters and screener questions
- Dashboard and metrics
Free Trial
Maze
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
8.2
71
8.6
576
Ease of Use
9.0
71
8.5
604
Ease of Setup
9.4
30
8.7
278
Ease of Admin
9.1
27
8.7
225
Quality of Support
8.7
60
9.0
501
Has the product been a good partner in doing business?
9.2
22
8.8
220
Product Direction (% positive)
8.6
58
8.1
566
Features by Category
User Response Methods
8.4
51
7.6
298
|
Verified
7.8
15
8.7
356
|
Verified
6.7
7
8.7
278
|
Verified
Feature Not Available
7.2
166
|
Verified
8.5
47
8.2
334
|
Verified
Participant Selection
7.7
32
7.3
110
Feature Not Available
5.6
67
7.4
7
7.0
93
6.7
26
8.1
358
|
Verified
Insights
8.2
52
7.7
327
|
Verified
8.2
42
7.7
295
|
Verified
7.7
39
7.4
295
|
Verified
Generative AI
7.2
6
6.6
68
Feedback Source
Not enough data
8.0
105
Not enough data
8.3
122
Not enough data
8.4
124
Not enough data
7.7
75
Not enough data
8.3
148
Feedback Management
Not enough data
7.7
137
Not enough data
7.7
151
Not enough data
8.2
168
Not enough data
8.2
153
Insights
Not enough data
Feature Not Available
Not enough data
7.2
153
Not enough data
7.7
165
Analytics
Not enough data
6.6
16
Not enough data
6.2
15
Not enough data
6.6
15
Not enough data
3.8
14
Customization
Not enough data
6.7
15
Not enough data
5.5
14
Not enough data
5.8
15
Not enough data
5.5
14
Generative AI
Not enough data
6.6
16
Not enough data
7.2
16
Management
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.6
76
Not enough data
8.2
68
Not enough data
7.4
57
Management
Not enough data
8.4
70
Not enough data
7.4
64
Not enough data
7.9
63
Survey Management
Not enough data
5.4
14
Not enough data
7.6
16
Not enough data
6.4
15
Not enough data
5.7
16
Survey Customization
Not enough data
6.1
17
Not enough data
5.5
16
Not enough data
6.4
16
Not enough data
4.7
16
Survey Insights
Not enough data
6.5
16
Not enough data
5.2
16
Not enough data
6.8
16
Not enough data
6.6
16
Generative AI
Feature Not Available
Not enough data
Not enough data
6.3
5
Survey Management
9.8
9
8.9
33
|
Verified
8.6
7
8.2
81
|
Verified
9.4
9
8.6
105
|
Verified
8.1
9
8.4
98
|
Verified
Process Management
9.2
8
8.0
100
|
Verified
Feature Not Available
Feature Not Available
9.6
8
8.2
80
|
Verified
Feature Not Available
Feature Not Available
System Management
9.3
9
8.8
87
|
Verified
Feature Not Available
9.2
13
|
Verified
Categories
Categories
Shared Categories
Maze and UserTesting are categorized as User Research and Enterprise Feedback Management
Unique Categories
Maze is categorized as User Research Repositories
UserTesting is categorized as Consumer Video Feedback, Mobile App Testing, Software Testing, Experience Management, and Survey
Reviews
Reviewers' Company Size
Maze
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.7%
Financial Services
10.8%
Information Technology and Services
9.8%
Design
8.8%
Retail
3.9%
Other
52.0%
Financial Services
10.2%
Computer Software
9.9%
Information Technology and Services
8.7%
Retail
6.7%
Consumer Goods
4.0%
Other
60.5%
Most Helpful Reviews
Maze
Most Helpful Favorable Review
Verified User in Computer Software
I am loving the new clips section. So great to see what users are saying + doing!
Most Helpful Critical Review
Verified User in Online Media
Performances are terrible. My 2019 MacBook pro starts spinning the fans instantly when I launch it. The app is super sluggish and often restarts for no apparent reason, even tho its browser based. The reports are great on paper, but they don't work for...
UserTesting
Most Helpful Favorable Review
Verified User in Information Technology and Services
When your user population is easy to find, UserTesting allows you to run unmoderated studies in less than a day. I appreciate how easy the screener is to set up and how intuitive it is to set-up a study. Even more than that, the abi.ity to connect with a...
Most Helpful Critical Review
Verified User in Automotive
The video editing dashboard is confusing where you have the option to clip and take notes or make indicators... I got lost every now and then. My goal was to know why I was making certain marks on the videos.
Verified User in Computer Software
I am loving the new clips section. So great to see what users are saying + doing!
Verified User in Information Technology and Services
When your user population is easy to find, UserTesting allows you to run unmoderated studies in less than a day. I appreciate how easy the screener is to set up and how intuitive it is to set-up a study. Even more than that, the abi.ity to connect with a...
Verified User in Online Media
Performances are terrible. My 2019 MacBook pro starts spinning the fans instantly when I launch it. The app is super sluggish and often restarts for no apparent reason, even tho its browser based. The reports are great on paper, but they don't work for...
Verified User in Automotive
The video editing dashboard is confusing where you have the option to clip and take notes or make indicators... I got lost every now and then. My goal was to know why I was making certain marks on the videos.
Alternatives
Discussions
What is Maze software?
1 comment
SJ
Maze is a software built to conduct unmoderated usability tests, with the possibility of including different types of questions beyond the usability test...Read more
Maze has no more discussions with answers
Will you consider building out videos and demos for specific prospective users?
2 comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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