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Compare ManageEngine ServiceDesk Plus and SymphonyAI IT Service Management 
SymphonyAI IT Service Management
Optimized for quick response
At a Glance
Market Segments
Mid-Market (60.0% of reviews)
Enterprise (69.2% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
No pricing available
ManageEngine ServiceDesk Plus
Star Rating
(231)4.2 out of 5
Market Segments
Mid-Market (60.0% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansSymphonyAI IT Service Management
Star Rating
(67)4.6 out of 5
Market Segments
Enterprise (69.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SymphonyAI IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ManageEngine ServiceDesk Plus excels in its Ticketing System with a score of 9.0, providing a user-friendly interface that simplifies ticket creation and management. In contrast, SymphonyAI IT Service Management scores slightly higher at 9.1, with reviewers mentioning its intuitive design that enhances the overall user experience.
- Reviewers mention that ManageEngine's Patch Management feature is rated a perfect 10.0, highlighting its effectiveness in keeping systems updated and secure. SymphonyAI, while strong in this area, scores lower at 6.7, with users noting that its patch management capabilities could be more robust.
- G2 users indicate that ManageEngine's Asset Management is highly rated at 8.7, with features that allow for comprehensive tracking of hardware and software assets. SymphonyAI, however, has a slightly lower score of 8.4, with reviewers mentioning that its asset management tools lack some advanced functionalities found in ManageEngine.
- Users on G2 report that ManageEngine's Knowledge Base integration with ticketing is rated at 8.1, which helps in resolving issues faster. SymphonyAI's integration is rated higher at 8.2, with reviewers stating that it offers better accessibility and search capabilities for users seeking solutions.
- Reviewers mention that ManageEngine's Customer Portal is rated at 8.3, providing a decent self-service option for users. In comparison, SymphonyAI's portal is rated higher at 8.4, with users praising its more modern interface and ease of navigation.
- Users say that ManageEngine's Reporting capabilities score 8.4, offering a variety of dashboards and analytics tools. SymphonyAI, however, scores slightly better at 8.5, with reviewers highlighting its more customizable reporting options that cater to specific business needs.
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Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
SymphonyAI IT Service Management
No pricing availableFree Trial
ManageEngine ServiceDesk Plus
Free Trial is available
SymphonyAI IT Service Management
No trial information availableRatings
Meets Requirements
8.6
207
8.7
44
Ease of Use
8.5
207
9.0
45
Ease of Setup
8.1
148
8.6
38
Ease of Admin
8.4
149
8.6
37
Quality of Support
8.2
192
8.5
44
Has the product been a good partner in doing business?
8.3
142
8.7
35
Product Direction (% positive)
8.2
199
8.8
38
Features by Category
Ticket and Case Management
8.3
26
Not enough data
8.5
27
Not enough data
8.5
26
Not enough data
8.7
25
Not enough data
8.2
26
Not enough data
8.3
27
Not enough data
8.6
26
Not enough data
7.9
25
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
8.3
26
Not enough data
9.0
27
Not enough data
7.8
21
Not enough data
7.1
18
Not enough data
6.9
18
Not enough data
Platform
7.3
20
Not enough data
7.7
24
Not enough data
8.5
26
Not enough data
7.6
24
Not enough data
8.0
26
Not enough data
8.3
25
Not enough data
Administration
8.8
32
|
Verified
8.6
24
8.7
32
|
Verified
8.4
24
8.8
33
|
Verified
8.5
25
Service Desk
9.1
35
|
Verified
9.1
25
8.8
35
|
Verified
8.8
24
8.7
34
|
Verified
8.5
23
Management
8.4
31
|
Verified
8.5
25
8.4
29
|
Verified
8.8
24
8.5
29
|
Verified
8.3
22
8.6
30
|
Verified
8.1
24
7.9
28
|
Verified
7.6
21
Functionality
9.0
32
|
Verified
9.1
25
8.3
32
|
Verified
7.9
25
8.6
30
|
Verified
8.1
24
8.4
32
|
Verified
7.8
23
Administration
9.7
10
|
Verified
Not enough data
9.6
9
|
Verified
Not enough data
9.8
10
|
Verified
Not enough data
Monitoring and Management
9.1
11
|
Verified
Not enough data
9.5
10
|
Verified
Not enough data
9.8
9
|
Verified
Not enough data
10.0
8
|
Verified
Not enough data
Organization
9.6
9
|
Verified
Not enough data
Service Management
9.3
10
|
Verified
Not enough data
10.0
9
|
Verified
Not enough data
9.7
10
|
Verified
Not enough data
Monitoring
8.9
23
|
Verified
Not enough data
9.2
24
|
Verified
Not enough data
9.1
25
|
Verified
Not enough data
Management Tools
9.2
26
|
Verified
Not enough data
8.7
24
|
Verified
Not enough data
8.9
23
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Asset Inventory
Not enough data
8.2
17
Not enough data
8.2
16
Not enough data
7.2
15
Not enough data
7.8
15
Not enough data
8.0
17
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Management
Not enough data
8.0
17
Not enough data
7.2
16
Not enough data
7.0
15
Not enough data
7.6
15
Functionality
Not enough data
8.2
10
Not enough data
7.2
10
Not enough data
7.4
9
Not enough data
6.9
9
Not enough data
6.5
9
Not enough data
7.6
9
Risk assessment
Not enough data
6.3
9
Not enough data
6.3
9
Not enough data
6.5
9
Incident Management
8.6
87
8.6
20
8.6
88
8.7
20
8.8
92
9.2
20
8.0
84
8.2
19
8.1
82
8.2
19
Reporting
8.3
88
7.9
20
8.5
79
8.6
19
8.1
67
8.6
17
Access & Usability
7.1
68
7.8
18
8.1
74
8.4
20
8.5
84
8.3
17
7.9
61
8.5
17
Analysis
Not enough data
7.3
8
Platform
Not enough data
8.8
10
Not enough data
8.2
10
Not enough data
8.8
10
Not enough data
7.9
13
Not enough data
8.5
13
Security
Not enough data
8.1
9
Not enough data
6.7
10
Not enough data
6.7
9
Not enough data
8.7
13
Not enough data
8.2
12
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and SymphonyAI IT Service Management are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
ManageEngine ServiceDesk Plus is categorized as Remote Monitoring & Management (RMM), Incident Management, and Help Desk
SymphonyAI IT Service Management is categorized as Enterprise IT Management, Software Asset Management Tools, and IT Asset Management
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SymphonyAI IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.0%
Hospital & Health Care
4.9%
Financial Services
4.9%
Oil & Energy
4.0%
Health, Wellness and Fitness
3.1%
Other
64.2%
Information Technology and Services
30.8%
Automotive
12.3%
Computer Software
7.7%
Financial Services
6.2%
Manufacturing
4.6%
Other
38.5%
Most Helpful Reviews
ManageEngine ServiceDesk Plus
Most Helpful Favorable Review
Ankit P.
Verified User in Banking
ServiceDesk Plus is one of the best ITSM Tool that i have used. The implementation / installation is very easy for the IT Companys, If you are not able to do it they also provide a proper customer support who helps you throughout the implementation & also...
Most Helpful Critical Review
Verified User in Financial Services
The product can quickly become non-configurable beyond basic requirements and use-case scenarios which the developer imagined, with new features often missing the mark of user stories, or sometimes even sensible usability tests. The support team are...
SymphonyAI IT Service Management
Most Helpful Favorable Review
Verified User in Financial Services
The Best part while you configure the Workflow for CR, SR. Very easy to putup the conditions and validation. and tool can be managed with any individuals. cost-effective as compare to sapphire, service now, BMC remedy etc. it provides you the UAT...
Most Helpful Critical Review
Cletus D.
Verified User in Consumer Goods
Flexibility to make changes, Summit support. Features compared to market leaders
Ankit P.
Verified User in Banking
ServiceDesk Plus is one of the best ITSM Tool that i have used. The implementation / installation is very easy for the IT Companys, If you are not able to do it they also provide a proper customer support who helps you throughout the implementation & also...
Verified User in Financial Services
The Best part while you configure the Workflow for CR, SR. Very easy to putup the conditions and validation. and tool can be managed with any individuals. cost-effective as compare to sapphire, service now, BMC remedy etc. it provides you the UAT...
Verified User in Financial Services
The product can quickly become non-configurable beyond basic requirements and use-case scenarios which the developer imagined, with new features often missing the mark of user stories, or sometimes even sensible usability tests. The support team are...
Cletus D.
Verified User in Consumer Goods
Flexibility to make changes, Summit support. Features compared to market leaders
Alternatives
Discussions
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SymphonyAI IT Service Management has no discussions with answers
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