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ManageEngine ServiceDesk Plus
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At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Mid-Market (68.5% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
$39.00 Per Month
ManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansSolarWinds Service Desk
Star Rating
(764)4.3 out of 5
Market Segments
Mid-Market (68.5% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SolarWinds Service Desk excels in its Ease of Use with a score of 9.0, while ManageEngine ServiceDesk Plus follows closely with a score of 8.5. Reviewers mention that the intuitive interface of SolarWinds makes ticket management straightforward and efficient.
- Reviewers mention that ManageEngine ServiceDesk Plus shines in Response Automation, scoring 8.7 compared to SolarWinds' 7.7. Users say that the automation features in ManageEngine significantly reduce response times and improve overall efficiency.
- G2 users highlight the superior Quality of Support from SolarWinds Service Desk, which received a score of 8.9, while ManageEngine scored 8.2. Users report that SolarWinds' support team is responsive and helpful, making it a reliable partner for businesses.
- Users on G2 note that ManageEngine ServiceDesk Plus has a more robust Ticket Collaboration feature, scoring 8.5 against SolarWinds' 8.0. Reviewers mention that the collaboration tools in ManageEngine facilitate better communication among team members when resolving tickets.
- Reviewers say that SolarWinds Service Desk offers a more comprehensive Asset Management experience with a score of 8.6, while ManageEngine scored slightly higher at 8.7. However, users report that SolarWinds provides better visibility into asset lifecycle management.
- Users report that ManageEngine ServiceDesk Plus has a more effective Incident Management system, with a ticket prioritization score of 8.5 compared to SolarWinds' 8.6. Reviewers mention that the prioritization features in ManageEngine help teams focus on critical issues more effectively.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
SolarWinds Service Desk
ESSENTIALS
$39.00
Per Month
For Growing Teams
- Essentials Includes:
- Chat Support
- Service Catalog
Free Trial
ManageEngine ServiceDesk Plus
Free Trial is available
SolarWinds Service Desk
Free Trial is available
Ratings
Meets Requirements
8.6
216
8.6
691
Ease of Use
8.5
216
9.0
692
Ease of Setup
8.1
158
8.6
567
Ease of Admin
8.4
157
8.9
580
Quality of Support
8.1
201
8.9
665
Has the product been a good partner in doing business?
8.3
149
9.0
560
Product Direction (% positive)
8.2
208
9.0
675
Features by Category
Ticket and Case Management
8.5
32
Not enough data
8.7
33
Not enough data
8.6
32
Not enough data
8.9
31
Not enough data
8.4
32
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Not enough data
Generative AI
6.8
13
Not enough data
6.9
13
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Not enough data
Platform
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Not enough data
Administration
8.8
38
|
Verified
8.7
106
|
Verified
8.8
38
|
Verified
8.5
110
|
Verified
8.9
39
|
Verified
8.4
120
|
Verified
Service Desk
9.2
41
|
Verified
9.3
127
|
Verified
8.9
41
|
Verified
9.2
126
|
Verified
8.8
40
|
Verified
8.7
120
|
Verified
Management
8.6
37
|
Verified
8.2
67
|
Verified
8.6
35
|
Verified
8.8
66
|
Verified
8.6
35
|
Verified
8.5
65
|
Verified
8.7
36
|
Verified
8.1
57
|
Verified
8.1
34
|
Verified
7.5
48
|
Verified
Functionality
9.1
38
|
Verified
9.1
71
|
Verified
8.5
38
|
Verified
8.2
55
|
Verified
8.8
36
|
Verified
8.7
62
|
Verified
8.5
38
|
Verified
8.1
65
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
29
|
Verified
8.4
77
|
Verified
9.2
30
|
Verified
8.5
86
|
Verified
9.1
31
|
Verified
8.8
91
|
Verified
6.4
6
4.3
10
Management Tools
9.2
32
|
Verified
9.0
97
|
Verified
8.7
30
|
Verified
8.7
98
|
Verified
8.9
29
|
Verified
8.4
84
|
Verified
Generative AI
7.6
12
5.9
25
7.6
12
6.4
25
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
8.5
63
Not enough data
8.3
62
Not enough data
8.1
50
Not enough data
8.0
50
Not enough data
8.0
60
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
8.6
65
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
55
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Asset Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk assessment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
93
8.6
428
8.6
95
8.6
424
8.8
99
8.8
458
7.9
91
8.3
412
8.1
89
8.5
396
Reporting
8.3
95
8.4
445
8.5
86
8.2
356
8.0
74
8.1
330
Access & Usability
7.2
74
7.2
359
8.1
80
8.5
400
8.6
91
8.3
340
7.9
67
8.5
277
Agentic AI - Service Desk
Not enough data
4.6
13
Not enough data
5.9
13
Not enough data
5.6
13
Not enough data
5.3
13
Not enough data
5.9
13
Not enough data
5.8
13
Not enough data
5.4
13
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and SolarWinds Service Desk are categorized as IT Service Management (ITSM) Tools, Service Desk, and Incident Management
Unique Categories
ManageEngine ServiceDesk Plus is categorized as Help Desk
SolarWinds Service Desk is categorized as IT Asset Management and Software Asset Management Tools
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Information Technology and Services
12.9%
Hospital & Health Care
7.6%
Higher Education
4.9%
Education Management
4.8%
Financial Services
4.2%
Other
65.6%
Alternatives
Discussions
ManageEngine ServiceDesk Plus has no discussions with answers
Windows Installer
1 Comment
JB
This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere.
Samanage had an EXE and an ISO. I'm none to interested in...Read more
How do I upload a solution article using tablets or phones?
1 Comment
DL
Unfortunately, we can’t create Solutions from the mobile app.
Read more
SolarWinds Service Desk has no more discussions with answers
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