Compare MaestroQA and Scorebuddy 
At a Glance
Market Segments
Mid-Market (54.8% of reviews)
Mid-Market (58.3% of reviews)
Entry-Level Pricing
Request a demo today
Free Trial 0 seat
MaestroQA
Star Rating
(319)4.8 out of 5
Market Segments
Mid-Market (54.8% of reviews)
Entry-Level Pricing
Request a demo today
Learn more about MaestroQAScorebuddy
Star Rating
(688)4.5 out of 5
Market Segments
Mid-Market (58.3% of reviews)
Entry-Level Pricing
Free Trial 0 seat
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Scorebuddy excels in its user-friendly interface, with an Ease of Use score of 9.0, while MaestroQA slightly outperforms with a score of 9.4, making it easier for teams to navigate and utilize effectively.
- Reviewers mention that Scorebuddy's Quality of Support is rated at 9.2, which is commendable, but MaestroQA shines with a higher score of 9.7, indicating a more responsive and helpful support team.
- G2 users highlight that Scorebuddy's Evaluation feature scores 9.2, but MaestroQA's Evaluation feature is rated higher at 9.5, suggesting that MaestroQA provides more comprehensive assessment tools for quality assurance.
- Users on G2 report that Scorebuddy's integration capabilities score 8.4, which is decent, but MaestroQA's integrations are rated significantly higher at 9.3, allowing for better connectivity with other tools and platforms.
- Reviewers mention that while Scorebuddy offers a solid Calibration score of 8.9, MaestroQA's Calibration feature is rated at 9.5, indicating a more robust and effective calibration process for maintaining quality standards.
- Users say that Scorebuddy's AI Text Generation feature scores 8.3, but MaestroQA's similar feature is rated at 9.1, showcasing a more advanced capability in generating relevant and context-aware text outputs.
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Pricing
Entry-Level Pricing
MaestroQA
Contact Us
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Scorebuddy
Enterprise
Free Trial
0 seat
- Complete Business Suite +
- Scorebuddy BI
- CCasS Platform Integration
Free Trial
MaestroQA
Free Trial is available
Scorebuddy
Free Trial is available
Ratings
Meets Requirements
9.4
254
8.9
613
Ease of Use
9.4
257
9.1
617
Ease of Setup
9.2
82
9.0
316
Ease of Admin
9.2
74
8.9
244
Quality of Support
9.7
246
9.2
538
Has the product been a good partner in doing business?
9.6
72
9.2
234
Product Direction (% positive)
9.3
233
9.2
603
Features by Category
Quality Assurance
9.5
213
9.2
560
9.5
215
8.9
545
9.1
210
8.8
561
Engagement
9.4
215
9.0
556
9.3
211
8.7
554
9.1
194
8.4
529
Performance
9.3
197
8.4
523
9.5
195
9.0
533
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
8.3
379
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
MaestroQA and Scorebuddy are categorized as Contact Center Quality Assurance
Unique Categories
MaestroQA is categorized as Multilingual Customer Support and Speech Analytics
Scorebuddy has no unique categories
Reviews
Reviewers' Company Size
MaestroQA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Scorebuddy
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
23.3%
Computer Software
9.2%
Information Technology and Services
7.5%
Retail
6.2%
Telecommunications
5.9%
Other
47.9%
Consumer Services
11.6%
Financial Services
8.8%
Information Technology and Services
6.3%
Outsourcing/Offshoring
6.1%
Gambling & Casinos
5.1%
Other
62.1%
Most Helpful Reviews
MaestroQA
Most Helpful Favorable Review
Verified User in Banking
I can review the calls that are being review by QA and the details on the deductions of points but more like the areas that need improvement and more consciously aware areas of focused.
Most Helpful Critical Review
Verified User in Market Research
Not user-friendly, and not intuitive to use, the metrics are lacking in ease of use and functionality, thus overall the reporting is something I dislike the most about it.
Scorebuddy
Most Helpful Favorable Review
juan cezario c.
Verified User in Outsourcing/Offshoring
By providing a systematic approach to evaluating and monitoring customer interactions, Scorebuddy helps in maintaining and improving service quality standards, leading to enhanced customer satisfaction.
Most Helpful Critical Review
landry t.
Verified User in Entertainment
Insights are confusing to navigate, and downloading raw data to use for your own purposes is a time-consuming process.
Verified User in Banking
I can review the calls that are being review by QA and the details on the deductions of points but more like the areas that need improvement and more consciously aware areas of focused.
juan cezario c.
Verified User in Outsourcing/Offshoring
By providing a systematic approach to evaluating and monitoring customer interactions, Scorebuddy helps in maintaining and improving service quality standards, leading to enhanced customer satisfaction.
Verified User in Market Research
Not user-friendly, and not intuitive to use, the metrics are lacking in ease of use and functionality, thus overall the reporting is something I dislike the most about it.
landry t.
Verified User in Entertainment
Insights are confusing to navigate, and downloading raw data to use for your own purposes is a time-consuming process.
Alternatives
Discussions
Are you guys still testing the recording function?
1 comment
Official Response from MaestroQA
Hi Daniel, Leah here from MaestroQA. Your question couldn't have come at a better time - we launched Screen Capture last week! This landing page has all the...Read more
Aside from the bar graph that shows after you signed in, are there any other charts that I can change into?
1 comment
VP
Hi! Yes. On the coaching page, you can adjust the filters to change the charts. If you are an Admin or Manager, you also have access to the Reporting module....Read more
MaestroQA has no more discussions with answers
How do you use Scorebuddy?
3 comments
EP
We use this tool for quality assurance evaluation and agent performance scorecard. Really great tool and easy to use.Read more
What does Scorebuddy do?
3 comments
VS
Level AI develops advanced AI technologies for the contact center. From automating QA, assisting agents, and unveiling strategic insights to business...Read more
Is there a way that you can have your scores that are lower than 100 show in there own category?
1 comment
Official Response from Scorebuddy
Hello DeWaun,
Let us understand your query better.
If you can forward your query to support@scorebuddyqa.com your assigned Customer Success Executive...Read more
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