Compare Luma Health and Relatient 
At a Glance
Market Segments
Mid-Market (56.3% of reviews)
Small-Business (53.8% of reviews)
Entry-Level Pricing
No pricing available
Contact Relatient for a Quote
Luma Health
Star Rating
(83)4.8 out of 5
Market Segments
Mid-Market (56.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Luma HealthRelatient
Star Rating
(27)4.8 out of 5
Market Segments
Small-Business (53.8% of reviews)
Entry-Level Pricing
Contact Relatient for a Quote
Learn more about RelatientSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Luma Health excels in "Patient Check-in" with a score of 9.8, making the process seamless and efficient, while Relatient, although strong, scores slightly lower at 9.0, indicating room for improvement in this area.
- Reviewers mention that Luma Health's "Patient Communications" feature is highly rated at 9.8, providing robust tools for engaging with patients, whereas Relatient's similar feature scores 9.0, suggesting it may not be as comprehensive in communication capabilities.
- G2 users highlight Luma Health's superior "Workflow Enhancement" capabilities, scoring 9.9, which significantly improves operational efficiency, while Relatient's score of 9.2 indicates it may not offer the same level of workflow optimization.
- Users on G2 note that Luma Health's "Patient Feedback Management" feature is rated at 9.3, allowing for effective collection and analysis of patient feedback, compared to Relatient's score of 9.0, which may limit insights into patient satisfaction.
- Reviewers say that Luma Health's "Integration with EHRs" is rated at 9.4, ensuring smooth data transfer and interoperability, while Relatient's score of 8.9 suggests potential challenges in integrating with existing systems.
- Users report that Luma Health's "Mobile Patient Intake" feature scores 9.5, providing a user-friendly experience for patients, whereas Relatient does not have a comparable feature that matches this level of functionality.
Featured Products
Sponsored
DoctorConnect.net
(11)
Patient Scheduling
Visit Website
Sponsored
Eldermark
(3)
Patient Scheduling
Visit Website
Pricing
Entry-Level Pricing
Luma Health
No pricing availableRelatient
Pricing for Providers
Contact Relatient for a Quote
Relatient offers pricing based on the Platform and Solutions purchased.
Free Trial
Luma Health
No trial information availableRelatient
No trial information availableRatings
Meets Requirements
9.5
52
9.5
23
Ease of Use
9.5
52
9.5
23
Ease of Setup
9.0
34
9.1
21
Ease of Admin
9.3
34
8.7
21
Quality of Support
9.5
54
9.1
23
Has the product been a good partner in doing business?
9.7
35
9.6
21
Product Direction (% positive)
10.0
52
10.0
23
Features by Category
Information Flow
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Patient Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.8
29
9.5
10
9.8
29
9.2
12
9.7
24
9.5
10
9.7
26
9.5
7
9.7
29
9.2
10
9.8
26
9.3
9
9.4
26
9.5
7
9.9
26
9.2
8
Patient Convenience
9.4
6
Not enough data
9.2
6
Not enough data
9.5
11
Not enough data
9.8
9
Not enough data
9.5
11
Not enough data
Administration
9.4
12
Not enough data
9.8
14
Not enough data
9.2
6
Not enough data
8.9
6
Not enough data
9.0
12
Not enough data
9.5
7
Not enough data
Patient-Centered Functions
9.2
17
|
Verified
8.6
6
|
Verified
9.3
21
|
Verified
9.0
7
9.6
12
|
Verified
Not enough data
9.8
18
|
Verified
Not enough data
9.3
9
|
Verified
Feature Not Available
Operations
9.3
29
|
Verified
9.3
12
|
Verified
9.4
26
|
Verified
8.9
11
|
Verified
8.9
11
|
Verified
Not enough data
9.6
20
|
Verified
8.6
6
9.5
16
|
Verified
Not enough data
9.2
13
|
Verified
Not enough data
Feature Not Available
Feature Not Available
Generative AI
Feature Not Available
Feature Not Available
Operations Management
9.3
12
Not enough data
9.1
13
Not enough data
9.2
14
Not enough data
9.0
14
Not enough data
Added Efficiencies
9.4
12
Not enough data
9.4
13
Not enough data
8.6
7
Not enough data
9.1
13
Not enough data
Categories
Categories
Shared Categories
Luma Health and Relatient are categorized as Patient Engagement and HIPAA Compliant Messaging
Unique Categories
Luma Health is categorized as Patient Intake, Medical Practice Management, Patient Scheduling, and Patient Relationship Management (PRM)
Relatient has no unique categories
Reviews
Reviewers' Company Size
Luma Health
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Relatient
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Medical Practice
43.8%
Hospital & Health Care
35.0%
Health, Wellness and Fitness
13.8%
Pharmaceuticals
1.3%
Mental Health Care
1.3%
Other
5.0%
Hospital & Health Care
57.7%
Medical Practice
30.8%
Health, Wellness and Fitness
11.5%
‐
‐
Other
0.0%
Most Helpful Reviews
Luma Health
Most Helpful Favorable Review
Julie H.
Verified User in Medical Practice
What first attracted us to Luma was the ability to send communications to patient that were referred to our office- most phone calls from an unknown number go unanswered but the texting has worked brilliantly! Also with COVID we are able to communicate...
Most Helpful Critical Review
jesseca h.
Verified User in Hospital & Health Care
Constantly have to refresh to view new messages, receiver does not receive any links that are sent ever, when using multiple systems, you do not get any alert to notify you there is a new message so you hve to constantly check and refresh
Relatient
Most Helpful Favorable Review
Verified User in Medical Practice
The ability to see our entire set up in the admin panel is very helpful and the fact that we can integrate into our EMR's workflow effortlessly is golden.
Most Helpful Critical Review
Verified User in Medical Practice
Not being able to do partial refunds, this is suppose to be in the works but is a challenge for.
Julie H.
Verified User in Medical Practice
What first attracted us to Luma was the ability to send communications to patient that were referred to our office- most phone calls from an unknown number go unanswered but the texting has worked brilliantly! Also with COVID we are able to communicate...
Verified User in Medical Practice
The ability to see our entire set up in the admin panel is very helpful and the fact that we can integrate into our EMR's workflow effortlessly is golden.
jesseca h.
Verified User in Hospital & Health Care
Constantly have to refresh to view new messages, receiver does not receive any links that are sent ever, when using multiple systems, you do not get any alert to notify you there is a new message so you hve to constantly check and refresh
Verified User in Medical Practice
Not being able to do partial refunds, this is suppose to be in the works but is a challenge for.
Discussions
How does Luma Health enhance our patient’s experience?
1 comment
Official Response from Luma Health
The Luma Health platform makes it easy for your patients to stay on track with their care plan by sending communications via HIPAA-compliant text messages. ...Read more
What EHR/PM systems do you support?
1 comment
Official Response from Luma Health
We currently support 70+ EHR/PMs and we are continuously adding more.
Some examples include: Epic, NextGen, AthenaHealth, AllScripts, Centricity,...Read more
Can I customize my messages?
1 comment
Official Response from Luma Health
Our messages are endlessly customizable - but we also offer out-of-the-box messaging if you simply want to get up and running! You can customize by...Read more
Relatient has no discussions with answers
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
