Compare Loop11 and UserTesting 
At a Glance
Market Segments
Mid-Market (46.2% of reviews)
Enterprise (41.3% of reviews)
Entry-Level Pricing
Free Trial
Free Trial
Loop11
Star Rating
(13)3.6 out of 5
Market Segments
Mid-Market (46.2% of reviews)
Entry-Level Pricing
Free Trial
Browse all 4 pricing plansUserTesting
Star Rating
(748)4.5 out of 5
Market Segments
Enterprise (41.3% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserTesting excels in its Quality of Support with a score of 9.0, while Loop11 trails behind at 8.5. Reviewers mention that UserTesting's support team is responsive and helpful, making it easier to resolve issues quickly.
- Reviewers mention that UserTesting offers a wider variety of User Response Methods, particularly in Video Interview capabilities, scoring 8.8 compared to Loop11's absence of this feature. Users say this flexibility allows for more in-depth user feedback.
- Users on G2 highlight UserTesting's superior Test Feedback functionality with a score of 8.6, while Loop11's score is not specified. Reviewers say that UserTesting provides actionable insights that help improve product design effectively.
- G2 users report that UserTesting's Survey Builder is less favorable, scoring only 5.8, while Loop11's survey management features are not detailed. Users mention that this could hinder the ease of creating customized surveys.
- Reviewers mention that UserTesting's Device Responsiveness is rated at 8.4, indicating a strong performance across various devices, while Loop11 does not provide a comparable score. Users say this is crucial for reaching a broader audience during testing.
- Users report that UserTesting's Test Variety is rated at 8.3, showcasing its ability to cater to different testing needs, while Loop11's capabilities in this area are less clear. Reviewers say this variety enhances the overall user experience and testing outcomes.
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Pricing
Entry-Level Pricing
Loop11
Free
Free Trial
- Full features of the Enterprise subscription for 14 days
UserTesting
Essentials
Free Trial
Everything needed to get started collecting customer feedback
- Test builder and template gallery
- Demographic filters and screener questions
- Dashboard and metrics
Free Trial
Loop11
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
8.0
10
8.6
576
Ease of Use
8.5
10
8.5
604
Ease of Setup
Not enough data
8.7
278
Ease of Admin
Not enough data
8.7
225
Quality of Support
8.5
8
9.0
501
Has the product been a good partner in doing business?
Not enough data
8.8
220
Product Direction (% positive)
8.8
10
8.1
566
Features by Category
User Response Methods
Not enough data
7.6
298
|
Verified
Not enough data
8.7
356
|
Verified
Not enough data
8.7
278
|
Verified
Not enough data
7.2
166
|
Verified
Not enough data
8.2
334
|
Verified
Participant Selection
Not enough data
7.3
110
Not enough data
5.6
67
Not enough data
7.0
93
Not enough data
8.1
358
|
Verified
Insights
Not enough data
7.7
327
|
Verified
Not enough data
7.7
295
|
Verified
Not enough data
7.4
295
|
Verified
Generative AI
Feature Not Available
6.6
68
Feedback Source
Not enough data
8.0
105
Not enough data
8.3
122
Not enough data
8.4
124
Not enough data
7.7
75
Not enough data
8.3
148
Feedback Management
Not enough data
7.7
137
Not enough data
7.7
151
Not enough data
8.2
168
Not enough data
8.2
153
Insights
Not enough data
Feature Not Available
Not enough data
7.2
153
Not enough data
7.7
165
Analytics
Not enough data
6.6
16
Not enough data
6.2
15
Not enough data
6.6
15
Not enough data
3.8
14
Customization
Not enough data
6.7
15
Not enough data
5.5
14
Not enough data
5.8
15
Not enough data
5.5
14
Generative AI
Not enough data
6.6
16
Not enough data
7.2
16
Functionality
Not enough data
8.6
76
Not enough data
8.2
68
Not enough data
7.4
57
Management
Not enough data
8.4
70
Not enough data
7.4
64
Not enough data
7.9
63
Survey Management
Not enough data
5.4
14
Not enough data
7.6
16
Not enough data
6.4
15
Not enough data
5.7
16
Survey Customization
Not enough data
6.1
17
Not enough data
5.5
16
Not enough data
6.4
16
Not enough data
4.7
16
Survey Insights
Not enough data
6.5
16
Not enough data
5.2
16
Not enough data
6.8
16
Not enough data
6.6
16
Generative AI
Not enough data
Not enough data
Not enough data
6.3
5
Survey Management
Not enough data
8.9
33
|
Verified
Not enough data
8.2
81
|
Verified
Not enough data
8.6
105
|
Verified
Not enough data
8.4
98
|
Verified
Process Management
Not enough data
8.0
100
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
80
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
87
|
Verified
Not enough data
9.2
13
|
Verified
Categories
Categories
Shared Categories
Loop11 and UserTesting are categorized as Software Testing and User Research
Unique Categories
Loop11 has no unique categories
UserTesting is categorized as Consumer Video Feedback, Mobile App Testing, Enterprise Feedback Management, Experience Management, and Survey
Reviews
Reviewers' Company Size
Loop11
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
15.4%
Financial Services
15.4%
Real Estate
7.7%
Marketing and Advertising
7.7%
Internet
7.7%
Other
46.2%
Financial Services
10.2%
Computer Software
9.9%
Information Technology and Services
8.7%
Retail
6.7%
Consumer Goods
4.0%
Other
60.5%
Most Helpful Reviews
Loop11
Most Helpful Favorable Review
George P.
Verified User in Marketing and Advertising
The product is generally good, especially for beginners.
Most Helpful Critical Review
Anno C.
Verified User in Telecommunications
One aspect that needs to be improved is the inclusion of accessibility analysis and responsiveness testing for web applications. There is room for improvement in the API provided for regression testing. The limited customization options for usability tests...
UserTesting
Most Helpful Favorable Review
Kristen P.
Verified User in Computer Software
We needed a quick solution to capture customer feedback as we redesigned our website before the pandemic hit—and we were so grateful to have UserTesting moving forward. Not only were we able to gather input affordably in a few hours—helping us stay relevant...
Most Helpful Critical Review
Verified User in Health, Wellness and Fitness
The pricing went from a "buy credits" to needing to pay for way more than we needed. So it was too expensive to keep.
George P.
Verified User in Marketing and Advertising
The product is generally good, especially for beginners.
Kristen P.
Verified User in Computer Software
We needed a quick solution to capture customer feedback as we redesigned our website before the pandemic hit—and we were so grateful to have UserTesting moving forward. Not only were we able to gather input affordably in a few hours—helping us stay relevant...
Anno C.
Verified User in Telecommunications
One aspect that needs to be improved is the inclusion of accessibility analysis and responsiveness testing for web applications. There is room for improvement in the API provided for regression testing. The limited customization options for usability tests...
Verified User in Health, Wellness and Fitness
The pricing went from a "buy credits" to needing to pay for way more than we needed. So it was too expensive to keep.
Alternatives
Discussions
Loop11 has no discussions with answers
Will you consider building out videos and demos for specific prospective users?
2 comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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