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At a Glance
Lookback
Lookback
Star Rating
(21)4.3 out of 5
Market Segments
Mid-Market (63.2% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Lookback
Loop11
Loop11
Star Rating
(13)3.6 out of 5
Market Segments
Mid-Market (46.2% of reviews)
Information
Entry-Level Pricing
Free Trial
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Reviewers mention that Lookback excels in user experience with a star rating of 4.3, while Loop11 has a lower rating of 3.6, indicating that Lookback may provide a more intuitive interface for users.
  • Users report that Lookback's ease of setup is rated a perfect 10.0, suggesting that it is exceptionally user-friendly for new users, whereas Loop11 does not have a score in this area, which may indicate potential challenges during initial setup.
  • G2 users highlight that Lookback offers superior participant selection methods, particularly with its in-app capabilities, which reviewers say enhances the overall research process compared to Loop11's more limited options.
  • Users on G2 mention that Lookback's collaboration features are rated at 9.4, making it a strong choice for teams needing to work together effectively, while Loop11's collaboration tools are not as highly rated, indicating a potential gap in team functionality.
  • Reviewers say that Lookback's product direction is rated at 10.0, reflecting a strong confidence in the software's future development, while Loop11's score of 8.8 suggests that users may have some reservations about its ongoing improvements.
  • Users report that Lookback's quality of support is rated at 8.2, which is slightly lower than Loop11's 8.5, indicating that while both products offer support, Loop11 may have a slight edge in customer service responsiveness.
Featured Products
Pricing
Entry-Level Pricing
Lookback
No pricing available
Loop11
Free
Free Trial
Browse all 4 pricing plans
Free Trial
Lookback
No trial information available
Loop11
Free Trial is available
Ratings
Meets Requirements
8.7
15
8.0
10
Ease of Use
9.0
15
8.5
10
Ease of Setup
10.0
7
Not enough data
Ease of Admin
10.0
7
Not enough data
Quality of Support
8.2
10
8.5
8
Has the product been a good partner in doing business?
9.0
7
Not enough data
Product Direction (% positive)
10.0
16
8.8
10
Features by Category
8.8
38
Not enough data
User Response Methods
Not enough data
Not enough data
8.7
10
|
Verified
Not enough data
9.4
9
|
Verified
Not enough data
Not enough data
Not enough data
9.7
6
|
Verified
Not enough data
Participant Selection
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
9.4
8
|
Verified
Not enough data
6.7
5
|
Verified
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
Lookback
Lookback
Loop11
Loop11
Lookback and Loop11 are categorized as User Research
Unique Categories
Lookback
Lookback has no unique categories
Loop11
Loop11 is categorized as Software Testing
Reviews
Reviewers' Company Size
Lookback
Lookback
Small-Business(50 or fewer emp.)
5.3%
Mid-Market(51-1000 emp.)
63.2%
Enterprise(> 1000 emp.)
31.6%
Loop11
Loop11
Small-Business(50 or fewer emp.)
30.8%
Mid-Market(51-1000 emp.)
46.2%
Enterprise(> 1000 emp.)
23.1%
Reviewers' Industry
Lookback
Lookback
Internet
26.3%
Computer Software
21.1%
Writing and Editing
5.3%
Telecommunications
5.3%
Retail
5.3%
Other
36.8%
Loop11
Loop11
Telecommunications
15.4%
Financial Services
15.4%
Real Estate
7.7%
Marketing and Advertising
7.7%
Internet
7.7%
Other
46.2%
Most Helpful Reviews
Lookback
Lookback
Most Helpful Favorable Review
LH
Lucy H.
Verified User in Writing and Editing

It's fantastic to be able to test our forthcoming iPhone app remotely with live users.

Most Helpful Critical Review
Demet E.
DE
Demet E.
Verified User in Computer Software

Users have a lot of difficulty with the plug-in, which sometimes causes no-shows. I found out that some of the users came to the session, but we could not see each other for some reason.

Loop11
Loop11
Most Helpful Favorable Review
George P.
GP
George P.
Verified User in Marketing and Advertising

The product is generally good, especially for beginners.

Most Helpful Critical Review
AC
Anno C.
Verified User in Telecommunications

One aspect that needs to be improved is the inclusion of accessibility analysis and responsiveness testing for web applications. There is room for improvement in the API provided for regression testing. The limited customization options for usability tests...

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Lookback
Lookback Alternatives
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Loop11
Loop11 Alternatives
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Discussions
Lookback
Lookback Discussions
Monty the Mongoose crying
Lookback has no discussions with answers
Loop11
Loop11 Discussions
Monty the Mongoose crying
Loop11 has no discussions with answers