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At a Glance
Market Segments
Small-Business (61.3% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
No pricing available
$0.00
LimeChat
Star Rating
(31)4.6 out of 5
Market Segments
Small-Business (61.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about LimeChatZoho Desk
Star Rating
(7,134)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho Desk excels in ticket creation user experience with a score of 8.7, while LimeChat shines in ticket response user experience, scoring 8.8. Reviewers mention that Zoho Desk's interface is intuitive, making it easy to create tickets, but LimeChat's quick response capabilities enhance customer satisfaction.
- Reviewers mention that LimeChat offers superior quality of support with a score of 9.3 compared to Zoho Desk's 8.3. Users on G2 highlight LimeChat's responsive customer service team, which is often praised for resolving issues promptly.
- Users say that LimeChat's multi-channel coverage is impressive, scoring 9.4, while Zoho Desk scores 8.3. Reviewers mention that LimeChat effectively integrates various communication channels, allowing for seamless customer interactions across platforms.
- G2 users report that Zoho Desk has a strong knowledge base feature, scoring 8.8, which helps users find answers quickly. In contrast, LimeChat's knowledge management features are rated slightly lower at 8.0, with reviewers noting that while it is functional, it lacks some depth compared to Zoho Desk.
- Users report that LimeChat's automation features, particularly in customer interaction automation, are highly rated at 8.4, while Zoho Desk's automation capabilities are perceived as less robust. Reviewers mention that LimeChat's automation streamlines workflows effectively, enhancing productivity.
- Reviewers mention that Zoho Desk's ease of setup is rated at 8.2, which is slightly lower than LimeChat's 8.3. Users on G2 appreciate that both platforms are relatively easy to set up, but LimeChat's onboarding process is noted to be more straightforward and user-friendly.
Pricing
Entry-Level Pricing
LimeChat
No pricing availableZoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
LimeChat
No trial information availableZoho Desk
Free Trial is available
Ratings
Meets Requirements
8.7
23
8.7
5,667
Ease of Use
8.6
24
8.5
5,745
Ease of Setup
8.5
14
8.1
5,020
Ease of Admin
8.6
14
8.3
4,727
Quality of Support
9.4
24
8.3
5,097
Has the product been a good partner in doing business?
9.0
14
8.4
4,268
Product Direction (% positive)
9.5
23
8.9
5,432
Features by Category
Ticket and Case Management
9.0
8
8.6
3319
|
Verified
8.8
8
8.5
3289
|
Verified
9.2
8
8.3
3065
|
Verified
9.0
8
8.3
2912
|
Verified
8.6
7
8.2
2628
|
Verified
Feature Not Available
8.4
2907
|
Verified
8.3
9
8.5
2912
|
Verified
8.5
9
8.3
2500
|
Verified
Generative AI
Not enough data
7.4
960
Not enough data
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
355
Communication Channels
9.1
9
8.3
2853
|
Verified
9.0
7
8.6
3071
|
Verified
8.3
9
8.2
2385
|
Verified
9.4
8
8.0
2145
|
Verified
Not enough data
7.8
1907
|
Verified
Platform
7.9
7
8.1
2277
|
Verified
8.5
12
8.2
2727
|
Verified
9.1
9
8.4
2825
|
Verified
9.1
9
8.1
2243
|
Verified
8.8
8
8.2
2785
|
Verified
8.7
9
8.4
2942
|
Verified
Messenger
8.5
8
Not enough data
8.5
11
Not enough data
8.8
13
Not enough data
8.8
11
Not enough data
Channels
8.5
8
Not enough data
8.8
11
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.8
6
Not enough data
Customers
8.6
11
Not enough data
8.8
10
Not enough data
8.1
12
Not enough data
8.5
8
Not enough data
8.2
13
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.2
341
Not enough data
8.2
340
Not enough data
8.4
344
Knowledge Management
Not enough data
8.6
322
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.4
336
Not enough data
8.3
333
Not enough data
8.2
335
Not enough data
8.1
333
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
335
Not enough data
8.1
329
Not enough data
8.4
334
Not enough data
8.4
331
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
9.4
6
8.2
569
Not enough data
8.0
555
Feature Not Available
7.3
548
Design
Not enough data
7.9
545
7.7
5
7.7
554
8.3
5
8.1
550
Not enough data
8.1
545
Not enough data
8.1
531
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
429
Not enough data
8.2
415
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
8.8
12
Not enough data
8.5
12
Not enough data
8.3
12
Not enough data
8.7
10
Not enough data
8.0
9
Not enough data
Platform
8.3
11
Not enough data
8.8
10
Not enough data
8.6
12
Not enough data
7.6
12
Not enough data
7.0
9
Not enough data
8.2
12
Not enough data
8.1
12
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.6
6
Not enough data
8.9
6
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
Support Automation
Not enough data
Not enough data
8.1
7
Not enough data
8.3
5
Not enough data
9.0
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Communication
8.1
8
8.8
718
|
Verified
8.3
9
8.7
758
|
Verified
Feature Not Available
8.6
659
8.3
6
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
8.5
12
8.2
2727
|
Verified
8.1
8
8.5
361
8.1
9
8.4
456
8.2
10
8.7
712
|
Verified
7.9
8
8.7
692
|
Verified
8.3
10
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1508
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
838
Not enough data
8.3
815
Not enough data
7.8
725
8.0
5
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LimeChat and Zoho Desk are categorized as Customer Communications Management, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
LimeChat is categorized as Conversational Commerce Platforms, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Conversational Marketing, Chatbots, and Proactive Notification
Zoho Desk is categorized as Digital Customer Service Platforms, Social Customer Service, Google Workspace for Sales, Contact Center Knowledge Base, and Complaint Management
Reviews
Reviewers' Company Size
LimeChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Health, Wellness and Fitness
25.8%
Consumer Goods
22.6%
Cosmetics
19.4%
Food & Beverages
6.5%
Apparel & Fashion
6.5%
Other
19.4%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Discussions
LimeChat has no discussions with answers
Where do I find training VDO?
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TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
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PS
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Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
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