Compare Kommo and Pipedrive 
At a Glance
Market Segments
Small-Business (77.8% of reviews)
Small-Business (70.3% of reviews)
Entry-Level Pricing
$15 User/Month
$24.00 1 Seats Per Month
Kommo
Star Rating
(30)3.7 out of 5
Market Segments
Small-Business (77.8% of reviews)
Entry-Level Pricing
$15 User/Month
Browse all 3 pricing plansPipedrive
Star Rating
(2,303)4.3 out of 5
Market Segments
Small-Business (70.3% of reviews)
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Pipedrive excels in Opportunity & Pipeline Management with a score of 8.8, while Kommo falls behind at 7.7. Reviewers mention that Pipedrive's visual pipeline feature is particularly helpful for tracking sales progress.
- Reviewers mention that Pipedrive's Ease of Use is rated at 8.9, making it more user-friendly compared to Kommo's 8.2. Users on G2 appreciate Pipedrive's intuitive interface, which simplifies navigation and task management.
- G2 users highlight that Pipedrive offers superior Sales Force Automation features, particularly in Contact & Account Management with a score of 8.5, compared to Kommo's 8.1. Reviewers say that Pipedrive's ability to manage contacts efficiently enhances their sales processes.
- Users report that Kommo shines in Lead Management with a score of 8.8, slightly outperforming Pipedrive's 8.5. Reviewers mention that Kommo's lead scoring and nurturing capabilities are particularly effective for small businesses.
- Reviewers mention that Pipedrive's Quality of Support is rated at 8.3, while Kommo's is slightly higher at 8.5. Users on G2 appreciate Pipedrive's responsive customer service, although some users feel Kommo's support is more comprehensive.
- Users say that Pipedrive's Customization options, particularly in Custom Fields with a score of 8.3, provide more flexibility compared to Kommo's offerings. Reviewers mention that this feature allows them to tailor the software to their specific business needs.
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Pricing
Entry-Level Pricing
Kommo
Basic
$15
User/Month
Designed to boost the effectiveness of small sales teams
- Lead & Contact Management
- Custom sales pipeline(s)
- Lists & product catalogs
Pipedrive
Essential
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Get organized and set up simple sales processes quickly:
- Lead, calendar and pipeline management
- Seamless data import and 400+ integrations
Free Trial
Kommo
Free Trial is available
Pipedrive
Free Trial is available
Ratings
Meets Requirements
7.6
23
8.4
2,018
Ease of Use
8.3
24
8.8
2,047
Ease of Setup
8.5
11
8.7
1,094
Ease of Admin
8.5
11
8.6
816
Quality of Support
8.5
21
8.3
1,746
Has the product been a good partner in doing business?
7.7
11
8.7
788
Product Direction (% positive)
7.3
22
8.7
1,985
Features by Category
Sales Force Automation
8.1
18
|
Verified
8.5
1611
|
Verified
Feature Not Available
Feature Not Available
7.8
18
|
Verified
8.8
1648
|
Verified
7.5
18
|
Verified
8.6
1659
|
Verified
6.9
15
7.7
1236
|
Verified
7.8
16
|
Verified
8.3
719
|
Verified
5.7
14
|
Verified
7.6
1243
|
Verified
6.1
15
7.7
1199
7.7
14
|
Verified
7.8
1303
Marketing Automation
7.8
13
|
Verified
7.4
1136
|
Verified
7.6
14
7.4
1125
|
Verified
8.9
19
|
Verified
8.5
1453
|
Verified
Feature Not Available
7.5
1090
|
Verified
Customer Support
7.7
15
7.9
648
7.3
13
7.8
629
7.3
13
8.0
654
7.4
11
7.5
1124
7.4
14
7.7
608
Reporting & Analytics
7.0
19
|
Verified
7.9
1494
|
Verified
7.4
19
|
Verified
8.3
1582
|
Verified
7.1
16
|
Verified
7.8
1366
|
Verified
Mobile & Social
6.5
12
|
Verified
7.6
1081
|
Verified
7.0
11
|
Verified
7.4
1037
|
Verified
7.2
16
|
Verified
8.0
1241
|
Verified
Platform
7.3
11
|
Verified
8.2
963
|
Verified
7.6
11
|
Verified
8.2
950
7.4
11
|
Verified
8.4
987
|
Verified
7.9
7
|
Verified
8.2
810
|
Verified
6.7
7
7.3
708
|
Verified
6.4
6
7.8
813
7.7
10
|
Verified
8.7
960
|
Verified
6.7
6
7.8
777
Integration
7.3
11
|
Verified
8.1
900
|
Verified
7.3
10
|
Verified
8.0
837
|
Verified
7.4
7
|
Verified
7.9
776
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Email Marketing
Not enough data
8.1
140
Not enough data
8.1
141
Not enough data
7.6
136
Not enough data
8.2
139
Not enough data
8.2
141
Not enough data
7.9
138
Not enough data
7.7
135
Not enough data
8.3
137
Not enough data
7.6
131
Reporting & Analytics
Not enough data
7.5
128
Not enough data
8.2
137
Platform
Not enough data
8.5
138
Not enough data
8.1
130
Not enough data
8.5
138
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integration
Not enough data
8.2
133
Not enough data
7.8
132
Not enough data
8.0
132
Not enough data
8.3
132
Not enough data
7.4
126
Not enough data
7.5
126
Customization
Not enough data
8.3
49
Not enough data
7.6
45
Not enough data
7.1
44
Not enough data
7.5
49
Additional Functionality
Not enough data
8.0
46
Not enough data
6.4
44
Not enough data
7.9
51
Not enough data
6.9
44
Not enough data
7.4
46
Data Sourcing
Not enough data
7.8
252
Not enough data
8.0
253
Not enough data
7.9
253
Not enough data
8.3
257
Not enough data
7.8
248
Predictive Analytics
Not enough data
7.7
251
Not enough data
7.7
253
Not enough data
7.2
236
Not enough data
7.7
247
Sales Management
Not enough data
8.6
263
Not enough data
7.5
243
Not enough data
8.2
251
Not enough data
8.7
263
Analytics
Not enough data
7.7
141
Not enough data
8.1
143
Not enough data
7.8
137
Customizations
Not enough data
8.0
146
Not enough data
8.2
139
Not enough data
8.3
150
Not enough data
7.9
145
Not enough data
8.3
143
Generative AI
Not enough data
Feature Not Available
Incentives
Not enough data
6.8
225
Not enough data
7.4
231
Not enough data
Feature Not Available
Not enough data
7.0
227
Personalization
Not enough data
7.6
241
Not enough data
7.6
235
Not enough data
8.1
250
Not enough data
7.8
239
Administrative
Not enough data
7.6
234
Not enough data
7.6
230
Not enough data
7.3
221
Categories
Categories
Shared Categories
Kommo and Pipedrive are categorized as CRM
Unique Categories
Kommo has no unique categories
Pipedrive is categorized as Email Marketing, Sales Analytics, Sales Platforms, Sales Performance Management, Email Tracking, and Online Form Builder
Reviews
Reviewers' Company Size
Kommo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.5%
Marketing and Advertising
14.8%
Telecommunications
7.4%
Internet
7.4%
Education Management
7.4%
Other
44.4%
Computer Software
11.3%
Information Technology and Services
11.1%
Marketing and Advertising
10.6%
Financial Services
4.3%
Internet
3.7%
Other
59.0%
Most Helpful Reviews
Kommo
Most Helpful Favorable Review
Verified User in Retail
It's easy to use, and has amazing automations. It's so easy to sue that it's nearly completely automatic, this is hands down spectacular!
Most Helpful Critical Review
El Z.
Verified User in Marketing and Advertising
It definatly lacks the esssential functionality of CRM. Automation not working properly at all. Pipline is hard to manage. Interface is very unclear
Pipedrive
Most Helpful Favorable Review
Jono C.
Verified User in Information Technology and Services
Before Pipedrive, we used a spreadsheet to track all our sales leads. It was headache inducing and non effective. We discovered our spreadsheet method was like attempting a lunar voyage with an origami spaceship. Then we found Pipedrive. Seriously, this...
Most Helpful Critical Review
Gareth S.
Verified User in Entertainment
They scam customers on their policy! If you deactivate a user, don't think you have actually lowered your user count... No! - They charge you for another full year for that user, even though they have been removed. When you complain they'll try their best...
Verified User in Retail
It's easy to use, and has amazing automations. It's so easy to sue that it's nearly completely automatic, this is hands down spectacular!
Jono C.
Verified User in Information Technology and Services
Before Pipedrive, we used a spreadsheet to track all our sales leads. It was headache inducing and non effective. We discovered our spreadsheet method was like attempting a lunar voyage with an origami spaceship. Then we found Pipedrive. Seriously, this...
El Z.
Verified User in Marketing and Advertising
It definatly lacks the esssential functionality of CRM. Automation not working properly at all. Pipline is hard to manage. Interface is very unclear
Gareth S.
Verified User in Entertainment
They scam customers on their policy! If you deactivate a user, don't think you have actually lowered your user count... No! - They charge you for another full year for that user, even though they have been removed. When you complain they'll try their best...
Alternatives
Discussions
I've noticed some affordable/low budget CRM solutions have start up costs associated with their service. Does amoCRM have any startup fees, or any contracts?
1 comment
EM
According to their website (http://www.amocrm.com/shop/), there is a free tier of their product. They also offer tiers at $10, $19, $49, $99/month with...Read more
Kommo has no more discussions with answers
What is the best way to use email marketing with Pipedrive?
3 comments
JB
We use the Pipedrive CAMPAIGNS feature inside of Pipedrive to send out mass / bulk emails that are personalized with 'merge' fields. The interface & builder...Read more
How do I move deals between stages with any email marketers?
2 comments
RL
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
Does anyone integrate Pipedrive with Infusionsoft?
2 comments
PR
This can be done if we write an API that would work seamlessly. There should be no problem. You cAn contact us if you would like some help. Priyanka@navsoft.inRead more
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