Compare Jotform and Zoho Forms 
At a Glance
Market Segments
Small-Business (73.0% of reviews)
Small-Business (64.5% of reviews)
Entry-Level Pricing
Free
$ 25/Month
Jotform
Star Rating
(3,459)4.7 out of 5
Market Segments
Small-Business (73.0% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansZoho Forms
Star Rating
(161)4.4 out of 5
Market Segments
Small-Business (64.5% of reviews)
Entry-Level Pricing
$ 25/Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho Forms offers a solid Survey Builder with a rating of 9.3, but Jotform excels with a higher rating of 9.3 as well, indicating both platforms provide robust survey creation tools. However, reviewers mention that Jotform's Question Types are more diverse, enhancing user experience.
- Reviewers mention that while Zoho Forms has a decent Customization feature with a score of 8.6 for Custom Fields, Jotform shines with a score of 9.0, allowing for more tailored forms that meet specific user needs.
- Users on G2 highlight that Jotform's Mobile Forms feature is rated at 8.9, making it more user-friendly for on-the-go data collection compared to Zoho Forms' rating of 8.3, which some users find less intuitive.
- G2 users report that Jotform's Payment Processing capabilities are rated at 8.1, slightly better than Zoho Forms' 8.0, with reviewers noting that Jotform integrates seamlessly with various payment gateways, enhancing transaction efficiency.
- Reviewers mention that Zoho Forms has a Quality of Support rating of 8.2, which is lower than Jotform's 8.8. Users appreciate Jotform's responsive customer service, which they say is crucial for resolving issues quickly.
- Users say that Jotform's Event Creation feature is rated at 8.9, providing a more comprehensive solution for managing events compared to Zoho Forms, which has a lower rating in this area, indicating a potential gap in functionality for event management.
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Pricing
Entry-Level Pricing
Jotform
FREE
Free
Use Jotform absolutely free
- 100 Monthly Submissions
- SSL Secure Submissions
- Receive 10 Payments
Zoho Forms
STANDARD
$ 25
/Month
10 Users,
Unlimited Forms,
25,000 Submissions/month.
- Unlimited Reports
- Payment Integration (Paypal, Stripe, 2Checkout)
- 2 GB Storage
Free Trial
Jotform
Free Trial is available
Zoho Forms
No trial information availableRatings
Meets Requirements
9.1
2,845
8.5
137
Ease of Use
9.2
2,903
8.8
138
Ease of Setup
9.2
2,059
8.5
64
Ease of Admin
9.1
1,906
8.7
57
Quality of Support
8.8
2,248
8.2
125
Has the product been a good partner in doing business?
9.2
1,811
8.4
59
Product Direction (% positive)
9.3
2,829
9.0
135
Features by Category
Registration
8.9
565
Not enough data
9.1
580
Not enough data
8.0
478
Not enough data
8.0
453
Not enough data
8.3
459
Not enough data
Generative AI
Feature Not Available
Not enough data
Marketing and Communications
7.9
428
Not enough data
8.6
507
Not enough data
8.3
496
Not enough data
8.3
458
Not enough data
7.6
414
Not enough data
8.0
419
Not enough data
Survey Management
9.3
921
Not enough data
9.3
942
Not enough data
8.8
888
Not enough data
9.1
848
Not enough data
Survey Customization
8.6
773
Not enough data
8.5
819
Not enough data
8.4
718
Not enough data
8.1
634
Not enough data
Survey Insights
8.6
859
Not enough data
8.0
627
Not enough data
8.8
860
Not enough data
8.5
792
Not enough data
Customization
9.0
1436
8.6
37
8.8
1362
8.6
36
9.0
1367
8.7
35
8.8
1488
8.1
35
Additional Functionality
8.8
1307
8.6
34
7.8
1084
8.0
30
8.9
1380
8.4
34
8.1
1079
8.0
29
8.9
1371
8.3
34
Analysis
8.2
24
Not enough data
7.3
26
Not enough data
7.1
24
Not enough data
Management
7.9
29
Not enough data
8.4
30
Not enough data
7.8
26
Not enough data
Performance reviews
9.2
209
Not enough data
8.8
189
Not enough data
Feedback
9.0
195
Not enough data
8.7
181
Not enough data
Data
8.9
192
Not enough data
8.7
181
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Before the Job
7.3
108
Not enough data
7.5
101
Not enough data
7.9
107
Not enough data
7.5
108
Not enough data
On the Job
7.6
105
Not enough data
8.2
118
Not enough data
7.5
104
Not enough data
8.3
113
Not enough data
7.5
101
Not enough data
After the Job
8.4
123
Not enough data
8.1
121
Not enough data
7.3
102
Not enough data
7.5
102
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Sourcing
8.1
158
Not enough data
7.7
165
Not enough data
7.7
157
Not enough data
7.5
160
Not enough data
7.5
150
Not enough data
Candidate Management
8.5
199
Not enough data
8.4
189
Not enough data
7.9
172
Not enough data
8.0
179
Not enough data
8.7
202
Not enough data
8.1
174
Not enough data
7.6
149
Not enough data
7.8
150
Not enough data
Platform
8.9
541
Not enough data
8.2
466
Not enough data
8.2
435
Not enough data
8.7
491
Not enough data
9.1
526
Not enough data
8.8
488
Not enough data
8.7
515
Not enough data
8.7
503
Not enough data
Platform Basics
8.4
306
Not enough data
8.7
334
Not enough data
8.4
317
Not enough data
Platform Content
8.5
309
Not enough data
8.9
342
Not enough data
8.5
295
Not enough data
8.0
281
Not enough data
Platform Additional Functionality
8.2
286
Not enough data
8.5
295
Not enough data
8.1
288
Not enough data
8.1
287
Not enough data
Platform
8.9
541
Not enough data
8.2
466
Not enough data
8.2
435
Not enough data
8.7
491
Not enough data
9.1
526
Not enough data
8.8
488
Not enough data
8.7
515
Not enough data
8.7
503
Not enough data
Categories
Categories
Shared Categories
Jotform and Zoho Forms are categorized as Online Form Builder
Unique Categories
Jotform is categorized as Vaccine Tracking, Applicant Tracking Systems (ATS), Employee Engagement, Event Registration & Ticketing, Survey, Field Service Management, Salesforce AppExchange Apps, and 360 Feedback Software
Zoho Forms has no unique categories
Reviews
Reviewers' Company Size
Jotform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Forms
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
9.5%
Education Management
5.0%
Marketing and Advertising
4.9%
Health, Wellness and Fitness
4.7%
Primary/Secondary Education
3.5%
Other
72.4%
Information Technology and Services
13.8%
Marketing and Advertising
7.2%
Computer Software
7.2%
Consulting
3.9%
Education Management
3.9%
Other
63.8%
Most Helpful Reviews
Jotform
Most Helpful Favorable Review
Stephanie D.
Verified User in Primary/Secondary Education
JotForm is easy to use and has excellent customer service when I have a question. There are so many options for creating different types of questions as well as it is easy to add conditional formatting so that it skips questions that aren't needed for all...
Most Helpful Critical Review
Josh C.
Verified User in Mechanical or Industrial Engineering
Jotform has changed it's billing structure a few times while I've been a customer, and it's really frustrating to have forms go offline because you suddenly get switched over to a limited number of form views. Future billing changes need to take into...
Zoho Forms
Most Helpful Favorable Review
Vishal B.
Verified User in Health, Wellness and Fitness
The sheer number of options. It lets you create a wide variety of forms. Right from conducting surveys to collecting user data, everything is available
Most Helpful Critical Review
Shivashwor J.
Verified User in Information Technology and Services
Nothing is there to dislike, but it will be better to price minimize
Stephanie D.
Verified User in Primary/Secondary Education
JotForm is easy to use and has excellent customer service when I have a question. There are so many options for creating different types of questions as well as it is easy to add conditional formatting so that it skips questions that aren't needed for all...
Vishal B.
Verified User in Health, Wellness and Fitness
The sheer number of options. It lets you create a wide variety of forms. Right from conducting surveys to collecting user data, everything is available
Josh C.
Verified User in Mechanical or Industrial Engineering
Jotform has changed it's billing structure a few times while I've been a customer, and it's really frustrating to have forms go offline because you suddenly get switched over to a limited number of form views. Future billing changes need to take into...
Shivashwor J.
Verified User in Information Technology and Services
Nothing is there to dislike, but it will be better to price minimize
Alternatives
Discussions
What is JotForm used for?
10 comments
RM
Surveys and information collectionRead more
Is JotForm safe?
7 comments
CR
Certainly! Please provide the text in the Unknown Language that you would like me to translate into English.Read more
Is it possible to make surveys for Social Media using Jotform?
3 comments
DB
Yes, it is possible and very functional, I am sure that Jotform will meet your needs.Read more
Zoho Forms has no more discussions with answers
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