Compare Jotform and Ninja Forms 
At a Glance
Market Segments
Small-Business (73.1% of reviews)
Small-Business (81.3% of reviews)
Entry-Level Pricing
Free
Free
Jotform
Star Rating
(3,528)4.7 out of 5
Market Segments
Small-Business (73.1% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansNinja Forms
Star Rating
(16)4.3 out of 5
Market Segments
Small-Business (81.3% of reviews)
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jotform's "Survey Builder" is highly intuitive, allowing for easy creation of complex surveys, while Ninja Forms' survey capabilities are seen as less flexible, with some reviewers mentioning limitations in "Question Types".
- Reviewers mention that Jotform excels in "Payment Processing" with a seamless integration for various payment gateways, whereas users on G2 have noted that Ninja Forms' payment options can be cumbersome and less straightforward.
- G2 users highlight Jotform's "Mobile Forms" feature as a standout, providing a smooth experience for users on mobile devices, while Ninja Forms users report that mobile optimization is not as robust, leading to usability issues on smaller screens.
- Users say that Jotform's "Event Creation" feature is comprehensive and user-friendly, making it easy to manage registrations, while reviewers mention that Ninja Forms lacks some advanced functionalities in this area, making event management more challenging.
- Reviewers mention that Jotform's "Custom Fields" feature allows for extensive personalization of forms, which is a significant advantage over Ninja Forms, where users report that customization options are more limited and less intuitive.
- Users on G2 report that Jotform's "Quality of Support" is consistently rated high, with quick response times and helpful resources, while Ninja Forms users have expressed concerns about slower support responses and less comprehensive documentation.
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Pricing
Entry-Level Pricing
Jotform
FREE
Free
Use Jotform absolutely free
- 100 Monthly Submissions
- SSL Secure Submissions
- Receive 10 Payments
Ninja Forms
Ninja Forms Core
Free
Build complex forms in minutes with the most modern, user friendly, drag and drop form builder in WordPress!
- Drag and drop form builder
- 27+ field types
- Regular updates
Free Trial
Jotform
Free Trial is available
Ninja Forms
Free Trial is available
Ratings
Meets Requirements
9.1
2,905
9.3
16
Ease of Use
9.2
2,965
9.3
16
Ease of Setup
9.2
2,115
9.0
8
Ease of Admin
9.1
1,937
9.4
8
Quality of Support
8.8
2,299
8.8
7
Has the product been a good partner in doing business?
9.2
1,843
8.8
7
Product Direction (% positive)
9.3
2,890
8.5
16
Features by Category
Registration
8.9
584
Not enough data
9.1
599
Not enough data
8.0
495
Not enough data
8.0
472
Not enough data
8.3
476
Not enough data
Generative AI
Feature Not Available
Not enough data
Marketing and Communications
7.9
443
Not enough data
8.5
524
Not enough data
8.3
513
Not enough data
8.3
474
Not enough data
7.6
429
Not enough data
7.9
434
Not enough data
Survey Management
9.3
946
Not enough data
9.3
968
Not enough data
8.8
914
Not enough data
9.0
874
Not enough data
Survey Customization
8.5
797
Not enough data
8.5
844
Not enough data
8.4
742
Not enough data
8.0
659
Not enough data
Survey Insights
8.6
884
Not enough data
8.0
651
Not enough data
8.8
885
Not enough data
8.5
818
Not enough data
Customization
9.0
1479
Not enough data
8.8
1405
Not enough data
9.0
1410
Not enough data
8.8
1534
Not enough data
Additional Functionality
8.8
1352
Not enough data
7.8
1125
Not enough data
8.9
1426
Not enough data
8.1
1124
Not enough data
8.9
1415
Not enough data
Performance reviews
9.2
213
Not enough data
8.8
193
Not enough data
Feedback
9.1
199
Not enough data
8.7
185
Not enough data
Data
8.9
196
Not enough data
8.7
185
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Before the Job
7.3
112
Not enough data
7.4
105
Not enough data
7.8
111
Not enough data
7.5
112
Not enough data
On the Job
7.6
109
Not enough data
8.2
122
Not enough data
7.4
108
Not enough data
8.2
117
Not enough data
7.5
105
Not enough data
After the Job
8.3
127
Not enough data
8.1
125
Not enough data
7.3
106
Not enough data
7.4
105
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Sourcing
8.1
164
Not enough data
7.7
171
Not enough data
7.7
163
Not enough data
7.6
166
Not enough data
7.5
156
Not enough data
Candidate Management
8.5
205
Not enough data
8.4
195
Not enough data
7.9
178
Not enough data
8.0
184
Not enough data
8.8
207
Not enough data
8.1
179
Not enough data
7.6
154
Not enough data
7.8
155
Not enough data
Platform
8.9
559
Not enough data
8.2
483
Not enough data
8.2
452
Not enough data
8.7
508
Not enough data
9.1
543
Not enough data
8.8
505
Not enough data
8.7
532
Not enough data
8.7
520
Not enough data
Platform Basics
8.4
318
Not enough data
8.6
346
Not enough data
8.3
329
Not enough data
Platform Content
8.5
320
Not enough data
8.9
353
Not enough data
8.4
307
Not enough data
7.9
292
Not enough data
Platform Additional Functionality
8.1
296
Not enough data
8.4
307
Not enough data
8.0
299
Not enough data
8.0
298
Not enough data
Platform
8.9
559
Not enough data
8.2
483
Not enough data
8.2
452
Not enough data
8.7
508
Not enough data
9.1
543
Not enough data
8.8
505
Not enough data
8.7
532
Not enough data
8.7
520
Not enough data
Categories
Categories
Shared Categories
Jotform and Ninja Forms are categorized as Online Form Builder
Unique Categories
Jotform is categorized as 360 Feedback Software, Applicant Tracking Systems (ATS), Employee Engagement, Event Registration & Ticketing, Salesforce AppExchange Apps, Survey, and Field Service Management
Ninja Forms has no unique categories
Reviews
Reviewers' Company Size
Jotform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ninja Forms
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
9.4%
Marketing and Advertising
5.0%
Education Management
4.9%
Health, Wellness and Fitness
4.7%
Primary/Secondary Education
3.4%
Other
72.5%
Marketing and Advertising
31.3%
Education Management
12.5%
Design
12.5%
Apparel & Fashion
12.5%
Non-Profit Organization Management
6.3%
Other
25.0%
Most Helpful Reviews
Jotform
Most Helpful Favorable Review
Stephanie D.
Verified User in Primary/Secondary Education
JotForm is easy to use and has excellent customer service when I have a question. There are so many options for creating different types of questions as well as it is easy to add conditional formatting so that it skips questions that aren't needed for all...
Most Helpful Critical Review
Josh C.
Verified User in Mechanical or Industrial Engineering
Jotform has changed it's billing structure a few times while I've been a customer, and it's really frustrating to have forms go offline because you suddenly get switched over to a limited number of form views. Future billing changes need to take into...
Ninja Forms
Most Helpful Favorable Review
Verified User in Design
You dont need too much experience with this plugin to create and run a form in your wordpress website. I downloaded from wordpress repository in few seconds. In minutes i had this form working.
Most Helpful Critical Review
Verified User in Marketing and Advertising
It can be a little confusing to forward emails to your personal account.
Stephanie D.
Verified User in Primary/Secondary Education
JotForm is easy to use and has excellent customer service when I have a question. There are so many options for creating different types of questions as well as it is easy to add conditional formatting so that it skips questions that aren't needed for all...
Verified User in Design
You dont need too much experience with this plugin to create and run a form in your wordpress website. I downloaded from wordpress repository in few seconds. In minutes i had this form working.
Josh C.
Verified User in Mechanical or Industrial Engineering
Jotform has changed it's billing structure a few times while I've been a customer, and it's really frustrating to have forms go offline because you suddenly get switched over to a limited number of form views. Future billing changes need to take into...
Verified User in Marketing and Advertising
It can be a little confusing to forward emails to your personal account.
Alternatives
Discussions
What is JotForm used for?
10 comments
RM
Surveys and information collectionRead more
Is JotForm safe?
7 comments
CR
Certainly! Please provide the text in the Unknown Language that you would like me to translate into English.Read more
Is it possible to make surveys for Social Media using Jotform?
3 comments
DB
Yes, it is possible and very functional, I am sure that Jotform will meet your needs.Read more
Ninja Forms has no discussions with answers
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