Compare InvGate Service Management and SysAid 
At a Glance
Market Segments
Small-Business (64.7% of reviews)
Mid-Market (60.1% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 1 Agent Per Year
InvGate Service Management
Star Rating
(19)4.6 out of 5
Market Segments
Small-Business (64.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about InvGate Service ManagementSysAid
Star Rating
(717)4.5 out of 5
Market Segments
Mid-Market (60.1% of reviews)
Entry-Level Pricing
Free Trial 1 Agent Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that InvGate Service Management excels in its ticket prioritization feature, scoring 9.5 compared to SysAid's 8.9, which reviewers mention makes it easier to manage urgent issues effectively.
- Reviewers mention that the self-service capabilities of InvGate Service Management are outstanding, with a score of 9.7, while SysAid's self-service feature scores 8.8, indicating a more user-friendly experience for end-users in InvGate.
- G2 users highlight the ease of setup for InvGate Service Management, scoring 9.3, which is notably higher than SysAid's 8.5, suggesting that users find InvGate quicker to implement and start using.
- Users on G2 report that the reporting capabilities of InvGate Service Management are robust, with a score of 8.8, while SysAid's reporting features score lower at 8.6, indicating a slight edge for InvGate in analytics and insights.
- Reviewers say that the mobile user support for InvGate Service Management is rated at 8.9, significantly better than SysAid's 7.4, which suggests that InvGate offers a more accessible experience for users on the go.
- Users report that the quality of support for SysAid is rated slightly higher at 9.0 compared to InvGate's 8.9, indicating that SysAid may provide a more responsive support experience when users encounter issues.
Featured Products
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Help Desk
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Pricing
Entry-Level Pricing
InvGate Service Management
No pricing availableSysAid
Help Desk
Free Trial
1 Agent Per Year
A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.
- AI Chatbot
- Asset Management
- Self-Service Portal
Free Trial
InvGate Service Management
Free Trial is available
SysAid
Free Trial is available
Ratings
Meets Requirements
9.0
16
8.9
571
Ease of Use
9.3
16
8.9
574
Ease of Setup
9.3
14
8.5
503
Ease of Admin
9.4
13
8.8
509
Quality of Support
8.9
16
9.0
563
Has the product been a good partner in doing business?
9.1
13
9.1
501
Product Direction (% positive)
10.0
15
9.0
542
Features by Category
Ticket and Case Management
Not enough data
8.8
35
Not enough data
8.6
36
Not enough data
8.3
36
Not enough data
8.1
35
Not enough data
8.1
36
Not enough data
8.4
36
Not enough data
8.5
36
Not enough data
8.0
33
Generative AI
Not enough data
7.3
30
Not enough data
7.4
30
Communication Channels
Not enough data
8.7
35
Not enough data
9.0
34
Not enough data
7.8
34
Feature Not Available
5.8
30
Feature Not Available
5.0
31
Platform
Not enough data
6.6
36
Not enough data
8.2
35
Not enough data
8.9
35
Not enough data
8.2
36
Not enough data
8.7
36
Not enough data
8.6
35
Administration
Not enough data
8.8
224
|
Verified
Not enough data
8.7
255
|
Verified
Not enough data
8.9
262
|
Verified
Service Desk
Not enough data
9.5
279
|
Verified
Not enough data
9.3
272
|
Verified
Not enough data
8.9
247
|
Verified
Management
Not enough data
8.8
243
|
Verified
Not enough data
9.0
246
|
Verified
Not enough data
8.7
227
|
Verified
Not enough data
8.7
229
|
Verified
Not enough data
8.3
173
|
Verified
Functionality
Not enough data
9.4
255
|
Verified
Not enough data
8.8
215
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.5
211
|
Verified
Incident Management
9.0
10
9.1
400
9.5
10
8.9
412
9.5
10
9.1
420
9.0
10
8.4
382
9.0
10
8.5
368
Reporting
9.3
10
8.6
409
9.2
10
8.4
382
8.6
7
8.3
319
Access & Usability
8.9
9
7.3
288
9.7
10
8.8
386
9.3
10
8.9
378
9.3
7
8.6
306
Categories
Categories
Shared Categories
InvGate Service Management and SysAid are categorized as Service Desk, Help Desk, and IT Service Management (ITSM) Tools
Unique Categories
InvGate Service Management has no unique categories
SysAid has no unique categories
Reviews
Reviewers' Company Size
InvGate Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SysAid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.9%
Insurance
11.8%
Telecommunications
5.9%
Security and Investigations
5.9%
Primary/Secondary Education
5.9%
Other
17.6%
Information Technology and Services
14.4%
Hospital & Health Care
7.2%
Financial Services
4.6%
Banking
3.8%
Computer Software
3.2%
Other
66.8%
Most Helpful Reviews
InvGate Service Management
Most Helpful Favorable Review
Verified User in Non-Profit Organization Management
Its quality and flexibility. It is very easy to start using it, with a few clicks you will have all set up Their Custom Reports module is the best I've ever seen.
Most Helpful Critical Review
SysAid
Most Helpful Favorable Review
Verified User in Information Technology and Services
The automatic ticketing feature, where a user can email a designated address and a ticket will automatically be created. When users call our help desk phone line, we can advise them to send an email to this address that will then automatically route their...
Most Helpful Critical Review
Verified User in Information Technology and Services
It didn't let you know who was actively working on a ticket. It may have changed since I last used it though.
Verified User in Non-Profit Organization Management
Its quality and flexibility. It is very easy to start using it, with a few clicks you will have all set up Their Custom Reports module is the best I've ever seen.
Verified User in Information Technology and Services
The automatic ticketing feature, where a user can email a designated address and a ticket will automatically be created. When users call our help desk phone line, we can advise them to send an email to this address that will then automatically route their...
Verified User in Information Technology and Services
It didn't let you know who was actively working on a ticket. It may have changed since I last used it though.
Alternatives
Discussions
What languages does InvGate Service Desk support?
1 comment
Official Response from InvGate Service Management
The text appears to be a list of languages: English, Spanish, Portuguese, French, German, and Catalan.Read more
Does InvGate Service Desk offer an API?
1 comment
Official Response from InvGate Service Management
The link provided appears to be a URL related to the InvGate Service Desk API. It likely leads to documentation or information about the API for InvGate's...Read more
InvGate Service Management has no more discussions with answers
Does SysAid allow for modern authentication on monitored email?
2 comments
Official Response from SysAid
In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email...Read more
SysAid compatibility with Exchange Server 2013 and above ?
1 comment
BU
Yes, SysAid works with Exchange 2013 & higher.
Read more
I'm interested in how others have implemented it and uses that may be beneficial to our company.
1 comment
BU
We have implemented this as the full cloud solution. We have an on Perm Server for Patch Management as well.
Read more
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