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- InvGate Service Management-vs-ServiceNow IT Service Management
Compare InvGate Service Management and ServiceNow IT Service Management 
At a Glance
Market Segments
Small-Business (64.7% of reviews)
Enterprise (74.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
InvGate Service Management
Star Rating
(19)4.6 out of 5
Market Segments
Small-Business (64.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about InvGate Service ManagementServiceNow IT Service Management
Star Rating
(882)4.3 out of 5
Market Segments
Enterprise (74.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that InvGate Service Management excels in ticket creation user experience, scoring a remarkable 9.8, while ServiceNow IT Service Management received a lower score of 8.8 in this area. Users appreciate the intuitive interface that makes it easy to create and manage tickets.
- Users report that InvGate's response automation feature is highly effective, with a score of 9.4, compared to ServiceNow's 9.0. Reviewers highlight how this automation streamlines workflows and reduces response times significantly.
- G2 users indicate that InvGate Service Management offers superior ease of use, scoring 9.3, while ServiceNow's score of 8.4 suggests a steeper learning curve. Users appreciate the straightforward navigation and user-friendly design of InvGate.
- Users on G2 mention that InvGate's SLA management feature, with a score of 8.3, is more user-friendly compared to ServiceNow's performance in this area, which is not explicitly rated but is perceived as less intuitive based on user feedback.
- Reviewers say that InvGate's reporting capabilities, particularly in dashboards, score 9.3, while ServiceNow's dashboards received a lower score of 8.7. Users appreciate the clarity and customization options available in InvGate's reporting tools.
- Users report that InvGate Service Management shines in self-service options, scoring 9.7, while ServiceNow's self-service feature is rated at 8.7. Reviewers highlight the effectiveness of InvGate's self-service portal in empowering users to resolve issues independently.
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Pricing
Entry-Level Pricing
InvGate Service Management
No pricing availableServiceNow IT Service Management
No pricing availableFree Trial
InvGate Service Management
Free Trial is available
ServiceNow IT Service Management
No trial information availableRatings
Meets Requirements
9.0
16
8.9
695
Ease of Use
9.3
16
8.4
696
Ease of Setup
9.3
14
8.4
277
Ease of Admin
9.4
13
8.7
252
Quality of Support
8.9
16
8.5
625
Has the product been a good partner in doing business?
9.1
13
8.8
249
Product Direction (% positive)
10.0
15
8.7
671
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.1
168
|
Verified
Not enough data
8.9
158
|
Verified
Not enough data
8.8
171
|
Verified
Service Desk
Not enough data
9.1
177
|
Verified
Not enough data
9.3
178
|
Verified
Not enough data
9.0
170
|
Verified
Management
Not enough data
8.9
161
|
Verified
Not enough data
8.9
149
|
Verified
Not enough data
9.0
151
|
Verified
Not enough data
9.0
146
|
Verified
Not enough data
8.8
136
Functionality
Not enough data
9.4
165
|
Verified
Not enough data
8.8
155
Not enough data
8.9
155
|
Verified
Not enough data
8.9
154
|
Verified
Monitoring
Not enough data
9.0
183
|
Verified
Not enough data
9.1
192
|
Verified
Not enough data
9.1
196
|
Verified
Management Tools
Not enough data
9.2
196
|
Verified
Not enough data
9.0
190
Not enough data
8.7
181
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
8.5
85
Incident Management
9.0
10
9.0
275
9.5
10
8.9
274
9.5
10
9.1
281
9.0
10
8.7
269
9.0
10
8.7
262
Reporting
9.3
10
8.7
273
9.2
10
8.7
251
8.6
7
8.5
147
Access & Usability
8.9
9
8.0
209
9.7
10
8.7
262
9.3
10
8.5
230
9.3
7
8.8
140
Categories
Categories
Shared Categories
InvGate Service Management and ServiceNow IT Service Management are categorized as Service Desk and IT Service Management (ITSM) Tools
Unique Categories
InvGate Service Management is categorized as Help Desk
ServiceNow IT Service Management is categorized as Incident Management and Configuration Management
Reviews
Reviewers' Company Size
InvGate Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.9%
Insurance
11.8%
Telecommunications
5.9%
Security and Investigations
5.9%
Primary/Secondary Education
5.9%
Other
17.6%
Information Technology and Services
32.5%
Computer Software
8.5%
Hospital & Health Care
4.9%
Financial Services
4.8%
Computer & Network Security
4.1%
Other
45.2%
Most Helpful Reviews
InvGate Service Management
Most Helpful Favorable Review
Cristian P.
Verified User in Information Technology and Services
This software offers the possibility to manage and automate help desk processes efficiently. Additionally, it allows for the administration of multiple operations on a single platform, which is user-friendly and easy to use. It features various...
Most Helpful Critical Review
ServiceNow IT Service Management
Most Helpful Favorable Review
Ahmad O.
Verified User in Information Technology and Services
I Service Management Help Companies To improve and control Workflow between Team
Most Helpful Critical Review
Hiren D.
Verified User in Telecommunications
The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...
Cristian P.
Verified User in Information Technology and Services
This software offers the possibility to manage and automate help desk processes efficiently. Additionally, it allows for the administration of multiple operations on a single platform, which is user-friendly and easy to use. It features various...
Ahmad O.
Verified User in Information Technology and Services
I Service Management Help Companies To improve and control Workflow between Team
Hiren D.
Verified User in Telecommunications
The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...
Alternatives
Discussions
What languages does InvGate Service Desk support?
1 comment
Official Response from InvGate Service Management
The text appears to be a list of languages: English, Spanish, Portuguese, French, German, and Catalan.Read more
Does InvGate Service Desk offer an API?
1 comment
Official Response from InvGate Service Management
The link provided appears to be a URL related to the InvGate Service Desk API. It likely leads to documentation or information about the API for InvGate's...Read more
InvGate Service Management has no more discussions with answers
What is the ServiceNow now platform?
2 comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
Asset Tracking
1 comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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