Compare InvGate Service Management and ManageEngine ServiceDesk Plus 
At a Glance
Market Segments
Small-Business (64.7% of reviews)
Mid-Market (60.0% of reviews)
Entry-Level Pricing
No pricing available
Starts at $1195 (For 10 technicians annually)
InvGate Service Management
Star Rating
(19)4.6 out of 5
Market Segments
Small-Business (64.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about InvGate Service ManagementManageEngine ServiceDesk Plus
Star Rating
(231)4.2 out of 5
Market Segments
Mid-Market (60.0% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that InvGate Service Management excels in its ticket creation user experience, scoring 8.2, while ManageEngine ServiceDesk Plus has not been rated in this area, indicating a potential gap in user satisfaction for ticket creation.
- Reviewers mention that InvGate's automation features, particularly in response automation, received a high score of 8.7, suggesting that users find it effective in streamlining their workflows, whereas ManageEngine's automation capabilities are less emphasized.
- G2 users highlight InvGate's strong performance in SLA management with a score of 8.1, which is crucial for maintaining service quality, while ManageEngine's SLA management features are not as prominently rated, indicating a possible area for improvement.
- Users on G2 appreciate InvGate's asset management capabilities, scoring 9.8, which suggests a robust feature set for tracking and managing assets, while ManageEngine's asset management is rated lower at 8.6, indicating it may not be as comprehensive.
- Reviewers say that InvGate's mobile support is rated at 8.9, making it a strong choice for users needing access on the go, while ManageEngine's mobile support is significantly lower at 7.0, which could hinder mobile usability for its users.
- Users report that InvGate's self-service options are highly rated at 9.7, indicating a user-friendly interface for end-users, while ManageEngine's self-service features are rated at 8.1, suggesting that InvGate may provide a more intuitive experience for users seeking assistance.
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Pricing
Entry-Level Pricing
InvGate Service Management
No pricing availableManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Free Trial
InvGate Service Management
Free Trial is available
ManageEngine ServiceDesk Plus
Free Trial is available
Ratings
Meets Requirements
9.0
16
8.6
207
Ease of Use
9.3
16
8.5
207
Ease of Setup
9.3
14
8.1
148
Ease of Admin
9.4
13
8.4
149
Quality of Support
8.9
16
8.2
192
Has the product been a good partner in doing business?
9.1
13
8.3
142
Product Direction (% positive)
10.0
15
8.2
199
Features by Category
Ticket and Case Management
Not enough data
8.3
26
Not enough data
8.5
27
Not enough data
8.5
26
Not enough data
8.7
25
Not enough data
8.2
26
Not enough data
8.3
27
Not enough data
8.6
26
Not enough data
7.9
25
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Not enough data
8.3
26
Not enough data
9.0
27
Not enough data
7.8
21
Feature Not Available
7.1
18
Feature Not Available
6.9
18
Platform
Not enough data
7.3
20
Not enough data
7.7
24
Not enough data
8.5
26
Not enough data
7.6
24
Not enough data
8.0
26
Not enough data
8.3
25
Administration
Not enough data
8.8
32
|
Verified
Not enough data
8.7
32
|
Verified
Not enough data
8.8
33
|
Verified
Service Desk
Not enough data
9.1
35
|
Verified
Not enough data
8.8
35
|
Verified
Not enough data
8.7
34
|
Verified
Management
Not enough data
8.4
31
|
Verified
Not enough data
8.4
29
|
Verified
Not enough data
8.5
29
|
Verified
Not enough data
8.6
30
|
Verified
Not enough data
7.9
28
|
Verified
Functionality
Not enough data
9.0
32
|
Verified
Not enough data
8.3
32
|
Verified
Not enough data
8.6
30
|
Verified
Not enough data
8.4
32
|
Verified
Administration
Not enough data
9.7
10
|
Verified
Not enough data
9.6
9
|
Verified
Not enough data
9.8
10
|
Verified
Monitoring and Management
Not enough data
9.1
11
|
Verified
Not enough data
9.5
10
|
Verified
Not enough data
9.8
9
|
Verified
Not enough data
10.0
8
|
Verified
Organization
Not enough data
9.6
9
|
Verified
Service Management
Not enough data
9.3
10
|
Verified
Not enough data
10.0
9
|
Verified
Not enough data
9.7
10
|
Verified
Monitoring
Not enough data
8.9
23
|
Verified
Not enough data
9.2
24
|
Verified
Not enough data
9.1
25
|
Verified
Management Tools
Not enough data
9.2
26
|
Verified
Not enough data
8.7
24
|
Verified
Not enough data
8.9
23
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Incident Management
9.0
10
8.6
87
9.5
10
8.6
88
9.5
10
8.8
92
9.0
10
8.0
84
9.0
10
8.1
82
Reporting
9.3
10
8.3
88
9.2
10
8.5
79
8.6
7
8.1
67
Access & Usability
8.9
9
7.1
68
9.7
10
8.1
74
9.3
10
8.5
84
9.3
7
7.9
61
Categories
Categories
Shared Categories
InvGate Service Management and ManageEngine ServiceDesk Plus are categorized as Service Desk, Help Desk, and IT Service Management (ITSM) Tools
Unique Categories
InvGate Service Management has no unique categories
ManageEngine ServiceDesk Plus is categorized as Remote Monitoring & Management (RMM) and Incident Management
Reviews
Reviewers' Company Size
InvGate Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.9%
Insurance
11.8%
Telecommunications
5.9%
Security and Investigations
5.9%
Primary/Secondary Education
5.9%
Other
17.6%
Information Technology and Services
19.0%
Hospital & Health Care
4.9%
Financial Services
4.9%
Oil & Energy
4.0%
Health, Wellness and Fitness
3.1%
Other
64.2%
Most Helpful Reviews
InvGate Service Management
Most Helpful Favorable Review
Alvaro P.
Verified User in Information Technology and Services
The intuitive interface that it has, with the differentiation of UI for end users, agents and administrators. Added to the ease and speed with which you can make reports, is what stood out the most about this solution.
Most Helpful Critical Review
ManageEngine ServiceDesk Plus
Most Helpful Favorable Review
Ankit P.
Verified User in Banking
ServiceDesk Plus is one of the best ITSM Tool that i have used. The implementation / installation is very easy for the IT Companys, If you are not able to do it they also provide a proper customer support who helps you throughout the implementation & also...
Most Helpful Critical Review
Verified User in Financial Services
The product can quickly become non-configurable beyond basic requirements and use-case scenarios which the developer imagined, with new features often missing the mark of user stories, or sometimes even sensible usability tests. The support team are...
Alvaro P.
Verified User in Information Technology and Services
The intuitive interface that it has, with the differentiation of UI for end users, agents and administrators. Added to the ease and speed with which you can make reports, is what stood out the most about this solution.
Ankit P.
Verified User in Banking
ServiceDesk Plus is one of the best ITSM Tool that i have used. The implementation / installation is very easy for the IT Companys, If you are not able to do it they also provide a proper customer support who helps you throughout the implementation & also...
Verified User in Financial Services
The product can quickly become non-configurable beyond basic requirements and use-case scenarios which the developer imagined, with new features often missing the mark of user stories, or sometimes even sensible usability tests. The support team are...
Alternatives
Discussions
What languages does InvGate Service Desk support?
1 comment
Official Response from InvGate Service Management
The text appears to be a list of languages: English, Spanish, Portuguese, French, German, and Catalan.Read more
Does InvGate Service Desk offer an API?
1 comment
Official Response from InvGate Service Management
The link provided appears to be a URL related to the InvGate Service Desk API. It likely leads to documentation or information about the API for InvGate's...Read more
InvGate Service Management has no more discussions with answers
ManageEngine ServiceDesk Plus has no discussions with answers
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