Compare InStream and Zoho CRM 
At a Glance
Market Segments
Small-Business (41.8% of reviews)
Small-Business (61.9% of reviews)
Entry-Level Pricing
$0 per user
Free
InStream
Star Rating
(117)4.2 out of 5
Market Segments
Small-Business (41.8% of reviews)
Entry-Level Pricing
$0 per user
Browse all 5 pricing plansZoho CRM
Star Rating
(2,736)4.1 out of 5
Market Segments
Small-Business (61.9% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho CRM excels in its Sales Force Automation features, particularly in Contact & Account Management with a score of 8.5, while InStream shines in Lead Qualification with a higher score of 8.8, indicating a stronger focus on lead management.
- Reviewers mention that InStream offers superior Quality of Support with a score of 8.9 compared to Zoho CRM's 7.6, highlighting InStream's responsiveness and helpfulness in customer service.
- G2 users note that Zoho CRM's Ease of Use is rated at 8.2, which is lower than InStream's 8.8, suggesting that users find InStream more intuitive and user-friendly for everyday tasks.
- Users on G2 report that InStream's Marketing Automation capabilities, especially in Email Marketing (8.7), outperform Zoho CRM's (8.0), making it a better choice for businesses focused on effective email campaigns.
- Reviewers say that Zoho CRM has a more flexible Pricing Structure, offering a free entry-level option, while InStream's pricing starts at $0 per user, which may appeal to small businesses looking for cost-effective solutions.
- Users report that InStream's Integrated Workflows feature, particularly in Email Tracking/Automation (8.8), is more robust than Zoho CRM's (8.7), indicating a stronger capability for automating communication and follow-ups.
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Pricing
Entry-Level Pricing
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
InStream
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.7
103
8.4
2,320
Ease of Use
8.8
104
8.2
2,329
Ease of Setup
8.5
41
7.8
1,057
Ease of Admin
8.6
40
8.0
972
Quality of Support
8.9
102
7.6
2,121
Has the product been a good partner in doing business?
8.9
39
8.0
950
Product Direction (% positive)
9.1
101
7.9
2,256
Features by Category
Sales Force Automation
8.8
84
|
Verified
8.5
1503
|
Verified
Feature Not Available
8.2
762
|
Verified
8.3
78
|
Verified
8.1
1427
|
Verified
8.5
80
|
Verified
8.1
1511
|
Verified
8.3
75
|
Verified
7.7
1078
|
Verified
8.4
78
|
Verified
8.3
559
|
Verified
8.3
79
|
Verified
7.9
1107
|
Verified
8.4
77
|
Verified
7.9
1094
|
Verified
8.5
79
|
Verified
8.2
1209
|
Verified
Marketing Automation
8.7
75
|
Verified
8.0
1229
|
Verified
Feature Not Available
7.9
1192
|
Verified
8.5
78
|
Verified
8.3
1405
|
Verified
Feature Not Available
7.9
1022
|
Verified
Customer Support
8.4
78
|
Verified
8.0
1092
|
Verified
8.2
78
|
Verified
7.8
1095
|
Verified
8.4
77
|
Verified
7.9
1129
|
Verified
8.1
76
|
Verified
7.7
967
|
Verified
8.4
78
|
Verified
8.0
1008
|
Verified
Reporting & Analytics
8.4
78
|
Verified
8.1
1388
|
Verified
8.5
79
|
Verified
8.1
1445
|
Verified
8.4
74
|
Verified
8.0
946
|
Verified
Mobile & Social
8.4
76
|
Verified
8.0
978
|
Verified
8.4
77
|
Verified
8.0
990
|
Verified
8.2
73
|
Verified
7.9
1094
|
Verified
Platform
7.6
30
|
Verified
8.0
736
|
Verified
8.0
30
|
Verified
8.1
712
|
Verified
8.0
31
|
Verified
8.4
742
|
Verified
8.5
30
|
Verified
8.0
536
|
Verified
8.0
26
|
Verified
7.7
439
|
Verified
7.7
27
8.0
610
|
Verified
8.2
28
|
Verified
8.3
728
|
Verified
7.6
28
|
Verified
8.0
558
|
Verified
Integration
7.4
30
|
Verified
8.3
553
|
Verified
7.6
28
|
Verified
8.0
536
|
Verified
7.7
28
|
Verified
7.9
505
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Configuration
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
42
Not enough data
8.2
39
Not enough data
8.4
43
Not enough data
8.4
45
Pricing
Not enough data
8.1
44
Not enough data
7.7
39
Not enough data
8.0
38
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
8.6
39
Quoting
Not enough data
8.3
41
Not enough data
8.2
36
Not enough data
8.1
37
Not enough data
8.3
36
Not enough data
8.0
40
Not enough data
8.4
37
Admin
Not enough data
8.1
68
Not enough data
7.5
63
Not enough data
8.0
66
Not enough data
8.1
63
Channels
Not enough data
8.0
42
Not enough data
8.0
40
Not enough data
7.4
38
Not enough data
8.0
35
Platform
Not enough data
8.3
68
Not enough data
7.9
63
Not enough data
7.6
57
Not enough data
8.3
69
Not enough data
8.4
68
Not enough data
8.3
70
Competition
Not enough data
8.7
57
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
8.5
54
|
Verified
Not enough data
7.9
17
Integrations
Not enough data
8.9
60
|
Verified
Not enough data
8.7
58
Not enough data
8.7
44
Platform
Not enough data
8.8
64
|
Verified
Not enough data
8.9
63
|
Verified
Not enough data
8.8
57
|
Verified
Not enough data
8.8
62
|
Verified
Not enough data
8.8
62
|
Verified
Employee Features
Not enough data
8.9
65
|
Verified
Not enough data
8.8
67
|
Verified
Not enough data
8.9
67
|
Verified
Lead Facilitation
Not enough data
8.4
64
Not enough data
8.7
65
Not enough data
8.7
65
Not enough data
8.8
65
Organization
Not enough data
8.6
66
Not enough data
8.3
65
Not enough data
8.5
65
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
67
Sales Analysis
Not enough data
8.4
61
Not enough data
8.5
65
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrated Workflows
Not enough data
8.8
113
Not enough data
8.8
111
Not enough data
8.2
101
Not enough data
8.1
96
Not enough data
8.9
109
Not enough data
8.8
109
Not enough data
8.4
104
Repeatability and Reportability
Not enough data
8.4
101
Not enough data
8.5
105
Not enough data
8.6
99
Not enough data
8.1
95
Not enough data
8.0
78
AI and Automation
Not enough data
8.5
103
Not enough data
8.6
102
Not enough data
8.4
98
Not enough data
8.2
90
Not enough data
8.0
84
Generative AI
Not enough data
Feature Not Available
Customer Requirements
Not enough data
8.1
36
Not enough data
8.1
35
Not enough data
8.2
37
Contracts
Not enough data
8.1
35
Not enough data
7.9
32
Not enough data
8.1
35
Revenue
Not enough data
8.5
36
Not enough data
8.3
35
Not enough data
8.4
33
Platform Basics
Not enough data
8.5
79
Not enough data
8.6
74
Not enough data
8.6
78
Not enough data
8.5
70
Not enough data
8.8
37
Content
Not enough data
8.9
65
Not enough data
8.7
62
Not enough data
8.5
62
Not enough data
8.7
63
Not enough data
8.6
61
Collaboration
Not enough data
8.7
62
Not enough data
8.5
64
Not enough data
9.0
66
Not enough data
8.9
69
Not enough data
8.6
63
Not enough data
8.7
61
Data Sourcing
Not enough data
8.1
104
Not enough data
8.3
108
Not enough data
8.2
102
Not enough data
8.5
113
Not enough data
8.4
104
Predictive Analytics
Not enough data
8.5
105
Not enough data
8.2
98
Not enough data
8.0
85
Not enough data
8.1
91
Sales Management
Not enough data
8.3
111
Not enough data
8.2
90
Not enough data
8.4
104
Not enough data
8.6
111
Analytics
Not enough data
8.2
98
Not enough data
8.3
104
Not enough data
8.3
105
Customizations
Not enough data
8.7
109
Not enough data
8.7
107
Not enough data
8.7
107
Not enough data
8.7
103
Not enough data
8.5
108
Generative AI
Not enough data
Feature Not Available
Incentives
Not enough data
8.2
122
|
Verified
Not enough data
8.3
129
|
Verified
Not enough data
8.0
121
|
Verified
Not enough data
8.4
130
|
Verified
Personalization
Not enough data
8.5
146
|
Verified
Not enough data
8.5
147
|
Verified
Not enough data
8.5
153
|
Verified
Not enough data
8.3
140
|
Verified
Administrative
Not enough data
8.4
139
|
Verified
Not enough data
8.4
142
|
Verified
Not enough data
8.3
131
Categories
Categories
Shared Categories
InStream and Zoho CRM are categorized as CRM
Unique Categories
InStream has no unique categories
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Sales Analytics, Quote Management, Email Tracking, Sales Gamification, Sales Performance Management, CPQ, and Sales Platforms
Reviews
Reviewers' Company Size
InStream
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.8%
Retail
10.0%
Telecommunications
7.3%
Marketing and Advertising
5.5%
Hospital & Health Care
5.5%
Other
60.0%
Information Technology and Services
16.6%
Computer Software
9.9%
Marketing and Advertising
9.1%
Real Estate
3.6%
Financial Services
3.5%
Other
57.4%
Most Helpful Reviews
InStream
Most Helpful Favorable Review
Samanta L.
Verified User in Environmental Services
It is an excellent area of work that has a good internal communication system among potential customers, some other contact, close colleague and / or company employees. I like how the lead score is also integrated, thus having a better control of the...
Most Helpful Critical Review
Verified User in Accounting
It's kind of bulky rakes up a lot of memory room
Zoho CRM
Most Helpful Favorable Review
Danealle M.
Verified User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Most Helpful Critical Review
Verified User in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
Samanta L.
Verified User in Environmental Services
It is an excellent area of work that has a good internal communication system among potential customers, some other contact, close colleague and / or company employees. I like how the lead score is also integrated, thus having a better control of the...
Danealle M.
Verified User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Verified User in Accounting
It's kind of bulky rakes up a lot of memory room
Verified User in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
Alternatives
Discussions
InStream has no discussions with answers
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Official Response from Zoho CRM
Yes Lavanya,
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