G2 reviewers report that Instantly excels in user satisfaction, boasting a significantly higher G2 Score compared to Success.ai. Users appreciate the intuitive onboarding process and the ease of setting up cold outreach campaigns, highlighting how straightforward the configuration is.
Users say that while both platforms offer solid support, Instantly's customer service stands out for its responsiveness and helpfulness. Recent feedback mentions that the AI features and webhooks are particularly beneficial, enhancing the overall user experience.
Reviewers mention that Success.ai shines in its ability to handle multiple users and campaigns without performance issues. Users value the real-time updates about contacts, which provide peace of mind regarding the accuracy of their information.
According to verified reviews, Instantly's user interface is praised for its simplicity and comprehensive feature set, including tools like Unibox and Inbox Placement tests. This makes it a favorite among small businesses looking for an efficient solution.
G2 reviewers highlight that while Success.ai offers a clean design that boosts efficiency, it struggles with the volume of user feedback compared to Instantly. With only 249 total reviews, some users may find it less reliable for gauging overall performance.
Users report that both platforms have strong lead generation capabilities, but Instantly's higher ratings in lead mining and intelligence suggest it may provide a more robust solution for businesses focused on outreach and lead management.
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