Compare Insightly CRM and Pipedrive 
At a Glance
Market Segments
Small-Business (73.0% of reviews)
Small-Business (70.3% of reviews)
Entry-Level Pricing
$29/ user, per month (billed annually)
$24.00 1 Seats Per Month
Insightly CRM
Star Rating
(915)4.2 out of 5
Market Segments
Small-Business (73.0% of reviews)
Entry-Level Pricing
$29/ user, per month (billed annually)
Free Trial is available
Browse all 3 pricing plansPipedrive
Star Rating
(2,303)4.3 out of 5
Market Segments
Small-Business (70.3% of reviews)
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Pipedrive excels in Ease of Use with a score of 8.9, making it intuitive for small businesses to adopt quickly, while Insightly CRM, with a score of 8.4, is noted to have a steeper learning curve.
- Reviewers mention that Pipedrive's Opportunity & Pipeline Management feature is highly rated at 8.8, allowing users to visualize their sales process effectively, whereas Insightly CRM's score of 8.2 indicates it may not provide the same level of clarity and ease in managing sales opportunities.
- G2 users highlight Pipedrive's superior Customer Support with a quality score of 8.3, noting that the support team is responsive and helpful, while Insightly CRM's support is rated slightly lower at 8.0, suggesting potential delays in assistance.
- Users on G2 report that Pipedrive's Customization options, particularly in Custom Fields (8.3), allow for tailored solutions that fit specific business needs, while Insightly CRM's customization capabilities are perceived as less flexible, scoring 7.7.
- Reviewers mention that Pipedrive's Sales Gamification features, rated at 7.4, are engaging and help motivate sales teams, whereas Insightly CRM's score of 8.0 indicates a stronger focus on traditional sales management without gamification elements.
- Users say that Pipedrive's Performance and Reliability is impressive with a score of 8.7, ensuring that the platform runs smoothly during peak times, while Insightly CRM, with a score of 8.3, may experience occasional performance issues that could disrupt user experience.
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Pricing
Entry-Level Pricing
Pipedrive
Essential
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Get organized and set up simple sales processes quickly:
- Lead, calendar and pipeline management
- Seamless data import and 400+ integrations
Free Trial
Insightly CRM
Free Trial is available
Pipedrive
Free Trial is available
Ratings
Meets Requirements
8.2
773
8.4
2,018
Ease of Use
8.4
778
8.8
2,047
Ease of Setup
8.3
334
8.7
1,094
Ease of Admin
8.5
332
8.6
816
Quality of Support
8.0
661
8.3
1,746
Has the product been a good partner in doing business?
8.5
317
8.7
788
Product Direction (% positive)
7.9
748
8.7
1,985
Features by Category
Sales Force Automation
8.4
607
|
Verified
8.5
1611
|
Verified
Feature Not Available
Feature Not Available
8.2
582
|
Verified
8.8
1648
|
Verified
8.1
610
|
Verified
8.6
1659
|
Verified
7.5
336
|
Verified
7.7
1236
|
Verified
8.0
439
|
Verified
8.3
719
|
Verified
7.5
325
|
Verified
7.6
1243
|
Verified
7.6
335
|
Verified
7.7
1199
8.0
409
|
Verified
7.8
1303
Marketing Automation
7.6
393
|
Verified
7.4
1136
|
Verified
Feature Not Available
7.4
1125
|
Verified
8.1
510
|
Verified
8.5
1453
|
Verified
7.5
326
|
Verified
7.5
1090
|
Verified
Customer Support
7.8
380
7.9
648
7.8
385
7.8
629
7.9
445
8.0
654
7.6
311
|
Verified
7.5
1124
7.8
347
7.7
608
Reporting & Analytics
7.9
513
|
Verified
7.9
1494
|
Verified
7.9
536
|
Verified
8.3
1582
|
Verified
7.6
374
|
Verified
7.8
1366
|
Verified
Mobile & Social
7.8
343
|
Verified
7.6
1081
|
Verified
7.8
339
|
Verified
7.4
1037
|
Verified
7.8
403
|
Verified
8.0
1241
|
Verified
Platform
7.9
304
|
Verified
8.2
963
|
Verified
8.1
299
|
Verified
8.2
950
8.4
310
|
Verified
8.4
987
|
Verified
7.9
205
|
Verified
8.2
810
|
Verified
7.2
78
7.3
708
|
Verified
7.6
240
|
Verified
7.8
813
8.3
311
|
Verified
8.7
960
|
Verified
7.6
205
|
Verified
7.8
777
Integration
8.0
278
|
Verified
8.1
900
|
Verified
7.7
228
|
Verified
8.0
837
|
Verified
7.3
217
|
Verified
7.9
776
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Email Marketing
Not enough data
8.1
140
Not enough data
8.1
141
Not enough data
7.6
136
Not enough data
8.2
139
Not enough data
8.2
141
Not enough data
7.9
138
Not enough data
7.7
135
Not enough data
8.3
137
Not enough data
7.6
131
Reporting & Analytics
Not enough data
7.5
128
Not enough data
8.2
137
Platform
Not enough data
8.5
138
Not enough data
8.1
130
Not enough data
8.5
138
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integration
Not enough data
8.2
133
Not enough data
7.8
132
Not enough data
8.0
132
Not enough data
8.3
132
Not enough data
7.4
126
Not enough data
7.5
126
Customization
Not enough data
8.3
49
Not enough data
7.6
45
Not enough data
7.1
44
Not enough data
7.5
49
Additional Functionality
Not enough data
8.0
46
Not enough data
6.4
44
Not enough data
7.9
51
Not enough data
6.9
44
Not enough data
7.4
46
Data Sourcing
8.2
30
7.8
252
8.6
38
8.0
253
8.3
30
7.9
253
8.7
35
8.3
257
8.0
31
7.8
248
Predictive Analytics
8.1
32
7.7
251
8.0
33
7.7
253
8.1
28
7.2
236
7.9
30
7.7
247
Sales Management
8.5
33
8.6
263
8.1
26
7.5
243
8.8
28
8.2
251
8.8
35
8.7
263
Analytics
Not enough data
7.7
141
Not enough data
8.1
143
Not enough data
7.8
137
Customizations
Not enough data
8.0
146
Not enough data
8.2
139
Not enough data
8.3
150
Not enough data
7.9
145
Not enough data
8.3
143
Generative AI
Not enough data
Feature Not Available
Incentives
Not enough data
6.8
225
Not enough data
7.4
231
Not enough data
Feature Not Available
Not enough data
7.0
227
Personalization
Not enough data
7.6
241
Not enough data
7.6
235
Not enough data
8.1
250
Not enough data
7.8
239
Administrative
Not enough data
7.6
234
Not enough data
7.6
230
Not enough data
7.3
221
Categories
Categories
Shared Categories
Insightly CRM and Pipedrive are categorized as CRM, Sales Analytics, and Sales Platforms
Unique Categories
Insightly CRM has no unique categories
Pipedrive is categorized as Email Marketing, Sales Performance Management, Email Tracking, and Online Form Builder
Reviews
Reviewers' Company Size
Insightly CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
10.1%
Information Technology and Services
6.1%
Construction
4.6%
Computer Software
4.1%
Financial Services
4.0%
Other
71.1%
Computer Software
11.3%
Information Technology and Services
11.1%
Marketing and Advertising
10.6%
Financial Services
4.3%
Internet
3.7%
Other
59.0%
Most Helpful Reviews
Insightly CRM
Most Helpful Favorable Review
Ruban K.
Verified User in Accounting
Add opportunity => add task => create organizations => add contacts => create projects => set pipe lines => synchronize emails is what Insightly can do for you. It looks very simple at first. I tried Insightly for Google apps and hence the Google...
Most Helpful Critical Review
Verified User in Consumer Services
The customer support. There is 0. Our account expired earlier this month and I lost all data that was housed in this CRM for over 5 years. I have been calling for 3 days straight up to 14 times a day without a single response. When I submit a support...
Pipedrive
Most Helpful Favorable Review
Jono C.
Verified User in Information Technology and Services
Before Pipedrive, we used a spreadsheet to track all our sales leads. It was headache inducing and non effective. We discovered our spreadsheet method was like attempting a lunar voyage with an origami spaceship. Then we found Pipedrive. Seriously, this...
Most Helpful Critical Review
Stephane B.
Verified User in Telecommunications
This year, we discovered limitations that all companies considering using them should know before subscribing. Buyer beware. Using Pipedrive is like writing on sand : A) They do not support copying your account to another on their service. Nor do...
Ruban K.
Verified User in Accounting
Add opportunity => add task => create organizations => add contacts => create projects => set pipe lines => synchronize emails is what Insightly can do for you. It looks very simple at first. I tried Insightly for Google apps and hence the Google...
Jono C.
Verified User in Information Technology and Services
Before Pipedrive, we used a spreadsheet to track all our sales leads. It was headache inducing and non effective. We discovered our spreadsheet method was like attempting a lunar voyage with an origami spaceship. Then we found Pipedrive. Seriously, this...
Verified User in Consumer Services
The customer support. There is 0. Our account expired earlier this month and I lost all data that was housed in this CRM for over 5 years. I have been calling for 3 days straight up to 14 times a day without a single response. When I submit a support...
Stephane B.
Verified User in Telecommunications
This year, we discovered limitations that all companies considering using them should know before subscribing. Buyer beware. Using Pipedrive is like writing on sand : A) They do not support copying your account to another on their service. Nor do...
Alternatives
Discussions
What is the best of linking email to insightly?
2 comments
MK
We connect our exchange account but gmail work too - pretty simple. Alternative is to bcc Insightly on outgoing mail and capture them that way. Read more
What is Insightly CRM used for?
2 comments
DB
Insightly includes project management capabilities that allow users to plan, execute, and monitor projects from within the CRM platformRead more
Will you’re software link with mailchimp
1 comment
CL
Insightly has integration capabilities with MailChimp.Read more
What is the best way to use email marketing with Pipedrive?
3 comments
JB
We use the Pipedrive CAMPAIGNS feature inside of Pipedrive to send out mass / bulk emails that are personalized with 'merge' fields. The interface & builder...Read more
Does anyone integrate Pipedrive with Infusionsoft?
2 comments
PR
This can be done if we write an API that would work seamlessly. There should be no problem. You cAn contact us if you would like some help. Priyanka@navsoft.inRead more
How do I move deals between stages with any email marketers?
2 comments
RL
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
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