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- Incident IQ-vs-ServiceNow IT Service Management
Compare Incident IQ and ServiceNow IT Service Management 
At a Glance
Market Segments
Mid-Market (50.9% of reviews)
Enterprise (74.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Incident IQ
Star Rating
(219)4.6 out of 5
Market Segments
Mid-Market (50.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Incident IQServiceNow IT Service Management
Star Rating
(872)4.3 out of 5
Market Segments
Enterprise (74.2% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Incident IQ excels in ticket creation user experience with a score of 8.8, while ServiceNow IT Service Management shines in ticket response user experience, achieving a perfect score of 9.8. Reviewers mention that the intuitive interface of Incident IQ makes it easy for users to create tickets quickly.
- Reviewers mention that Incident IQ has a strong quality of support with a score of 9.1, compared to ServiceNow's 8.5. Users on G2 appreciate the responsiveness and helpfulness of Incident IQ's support team, which enhances their overall experience.
- G2 users highlight that Incident IQ offers superior ticket collaboration features, scoring 9.0, while ServiceNow's collaboration features received a lower score of 8.5. Users say that the ability to easily collaborate on tickets in Incident IQ leads to faster resolutions.
- Users report that ServiceNow IT Service Management excels in response automation with a score of 9.4, compared to Incident IQ's 8.9. Reviewers mention that the automation capabilities in ServiceNow significantly reduce manual effort and improve efficiency.
- Reviewers mention that Incident IQ's asset management features score 8.9, while ServiceNow's asset management capabilities are not as highly rated. Users say that Incident IQ provides a more user-friendly approach to managing hardware and software assets.
- Users on G2 highlight that ServiceNow's reporting capabilities are robust, scoring 9.5, compared to Incident IQ's 8.5. Reviewers mention that the advanced reporting features in ServiceNow allow for deeper insights and better decision-making.
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Pricing
Entry-Level Pricing
Incident IQ
No pricing availableServiceNow IT Service Management
No pricing availableFree Trial
Incident IQ
No trial information availableServiceNow IT Service Management
Free Trial is available
Ratings
Meets Requirements
9.0
203
8.9
686
Ease of Use
8.9
205
8.4
687
Ease of Setup
8.9
99
8.4
268
Ease of Admin
9.0
105
8.7
247
Quality of Support
9.1
186
8.5
616
Has the product been a good partner in doing business?
9.4
101
8.8
244
Product Direction (% positive)
9.4
200
8.7
665
Features by Category
Ticket and Case Management
8.8
91
Not enough data
8.8
91
Not enough data
8.9
92
Not enough data
8.9
83
Not enough data
8.7
66
Not enough data
9.0
91
Not enough data
9.0
89
Not enough data
8.8
75
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
8.7
81
Not enough data
8.6
74
Not enough data
7.9
46
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
8.0
63
Not enough data
8.7
79
Not enough data
8.6
83
Not enough data
9.0
84
Not enough data
8.5
80
Not enough data
8.9
84
Not enough data
Administration
Not enough data
9.1
164
|
Verified
Not enough data
8.9
154
|
Verified
Not enough data
8.9
167
|
Verified
Service Desk
Not enough data
9.1
173
|
Verified
Not enough data
9.3
174
|
Verified
Not enough data
9.1
166
|
Verified
Management
Not enough data
8.9
157
|
Verified
Not enough data
8.9
145
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.0
143
|
Verified
Not enough data
8.8
133
Functionality
Not enough data
9.4
161
|
Verified
Not enough data
8.9
151
Not enough data
9.0
151
|
Verified
Not enough data
9.0
150
|
Verified
Customization
Not enough data
Not enough data
Not enough data
Not enough data
HR Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring
Not enough data
9.0
180
|
Verified
Not enough data
9.1
189
|
Verified
Not enough data
9.1
193
|
Verified
Management Tools
Not enough data
9.2
194
|
Verified
Not enough data
9.0
187
Not enough data
8.7
178
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
8.6
82
Asset Inventory
9.2
95
Not enough data
8.7
72
Not enough data
8.6
65
Not enough data
8.5
77
Not enough data
8.7
74
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Management
9.0
89
Not enough data
8.7
74
Not enough data
8.4
55
Not enough data
8.9
87
Not enough data
Incident Management
9.0
120
9.0
271
8.9
112
9.0
270
8.9
122
9.1
277
8.4
115
8.7
265
8.4
109
8.7
258
Reporting
8.9
120
8.7
269
8.7
104
8.7
247
8.5
91
8.6
143
Access & Usability
8.0
105
8.0
205
8.5
107
8.7
258
8.6
104
8.5
226
8.6
90
8.8
136
Categories
Categories
Shared Categories
Incident IQ and ServiceNow IT Service Management are categorized as Service Desk
Unique Categories
Incident IQ is categorized as HR Service Delivery, IT Asset Management, School Management, and Help Desk
ServiceNow IT Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, and Configuration Management
Reviews
Reviewers' Company Size
Incident IQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Primary/Secondary Education
38.4%
Information Technology and Services
23.1%
Education Management
21.3%
Computer Software
2.3%
Telecommunications
1.9%
Other
13.0%
Information Technology and Services
32.6%
Computer Software
8.3%
Hospital & Health Care
5.0%
Financial Services
4.6%
Computer & Network Security
4.1%
Other
45.3%
Most Helpful Reviews
Incident IQ
Most Helpful Favorable Review
Charles B.
Verified User in Primary/Secondary Education
Incident IQ manages to keep me engaged in one portal instead of several, it's so much easier to operate than having separated systems across multiple different portals! It also streamlines my work flow so I do not get tripped up!
Most Helpful Critical Review
B.J. K.
Verified User in Primary/Secondary Education
Trying to run different reports. Not very easy to figure out.
ServiceNow IT Service Management
Most Helpful Favorable Review
Nathan N.
Verified User in Internet
ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...
Most Helpful Critical Review
Hiren D.
Verified User in Telecommunications
The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...
Charles B.
Verified User in Primary/Secondary Education
Incident IQ manages to keep me engaged in one portal instead of several, it's so much easier to operate than having separated systems across multiple different portals! It also streamlines my work flow so I do not get tripped up!
Nathan N.
Verified User in Internet
ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...
B.J. K.
Verified User in Primary/Secondary Education
Trying to run different reports. Not very easy to figure out.
Hiren D.
Verified User in Telecommunications
The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...
Alternatives
Discussions
How are you priced?
2 comments
Official Response from Incident IQ
Incident IQ is priced based on student enrollment, creating a price point that is accessible for districts of all sizes. Read more
Do you integrate with single sign-on providers?
2 comments
Official Response from Incident IQ
Yes. Incident IQ currently integrates with Google SSO, Azure, and Microsoft Local AD. Integrations with further SSO providers will be released in the near...Read more
Do you have a mobile app?
1 comment
Official Response from Incident IQ
Yes. Incident IQ features a native mobile app, built for iOS and Android. Read more
What is the ServiceNow now platform?
2 comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
Asset Tracking
1 comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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