Compare Heap | by Contentsquare and Microsoft Clarity 
At a Glance
Market Segments
Mid-Market (53.9% of reviews)
Small-Business (63.9% of reviews)
Entry-Level Pricing
Free 10000 Sessions Per Month
No pricing available
Heap | by Contentsquare
Star Rating
(1,089)4.4 out of 5
Market Segments
Mid-Market (53.9% of reviews)
Entry-Level Pricing
Free 10000 Sessions Per Month
Browse all 4 pricing plansMicrosoft Clarity
Star Rating
(37)4.5 out of 5
Market Segments
Small-Business (63.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Microsoft ClaritySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Heap | by Contentsquare excels in Click Tracking with a score of 9.4, while Microsoft Clarity's score of 8.8 indicates it may not be as robust in this area. Reviewers mention that Heap's ability to capture user interactions in detail provides deeper insights into user behavior.
- Reviewers mention that Heap's Eye Tracking feature scores 9.1, significantly outperforming Microsoft Clarity's 6.7. Users say this capability allows for a more nuanced understanding of user engagement, which is crucial for optimizing website layouts.
- G2 users highlight that Heap's Standard Event Tracking is rated at 9.0, showcasing its strength in tracking specific user actions, while Microsoft Clarity's tracking capabilities are perceived as less comprehensive, with a score of 8.4. Users report that this difference can impact the granularity of data analysis.
- Users on G2 note that Heap's Frustration Tracking feature, rated at 9.0, is particularly valuable for identifying pain points in the user journey, whereas Microsoft Clarity's score of 7.1 suggests it may lack in providing actionable insights in this area.
- Reviewers mention that Heap's Dynamic Segmentation feature scores 9.2, allowing for more tailored user experiences, while Microsoft Clarity's segmentation capabilities are rated lower, indicating a potential limitation in personalized marketing efforts.
- Users say that Heap's Real-Time Reporting feature, with a score of 8.6, is a strong point, enabling immediate insights into user behavior, while Microsoft Clarity's reporting capabilities, although decent, do not match the immediacy and depth offered by Heap.
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Pricing
Entry-Level Pricing
Heap | by Contentsquare
Free
Free
10000 Sessions Per Month
Find product-market fit
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources
Microsoft Clarity
No pricing availableFree Trial
Heap | by Contentsquare
Free Trial is available
Microsoft Clarity
No trial information availableRatings
Meets Requirements
8.6
852
8.6
28
Ease of Use
8.1
860
8.9
29
Ease of Setup
8.5
309
9.2
13
Ease of Admin
8.6
317
9.2
10
Quality of Support
8.7
676
7.9
17
Has the product been a good partner in doing business?
8.8
299
9.3
9
Product Direction (% positive)
8.7
789
10.0
23
Features by Category
Metrics
8.6
396
Not enough data
8.4
364
Not enough data
8.3
326
Not enough data
9.0
397
Not enough data
8.8
390
Not enough data
8.0
304
Not enough data
8.1
278
Not enough data
8.7
346
Not enough data
8.7
367
Not enough data
Reporting
8.6
364
Not enough data
8.0
292
Not enough data
8.7
329
Not enough data
8.3
357
Not enough data
8.2
204
Not enough data
8.4
224
Not enough data
8.3
374
Not enough data
Other
8.4
338
Not enough data
8.0
184
Not enough data
7.6
191
Not enough data
8.3
213
Not enough data
8.1
148
Not enough data
8.0
44
Not enough data
7.9
46
Not enough data
Administration
8.4
273
Not enough data
8.7
98
Not enough data
8.6
411
Not enough data
8.7
387
Not enough data
User Identification
8.1
41
Not enough data
8.6
94
Not enough data
8.5
68
Not enough data
Tracking & Reporting
8.6
102
Not enough data
8.4
93
Not enough data
8.1
80
Not enough data
8.1
97
Not enough data
8.2
96
Not enough data
8.4
90
Not enough data
Metrics
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Not enough data
User Behavior
9.4
82
8.8
13
9.1
51
6.7
11
9.1
72
7.7
13
9.0
68
7.1
11
A/B Testing
9.2
51
6.5
13
9.1
23
Feature Not Available
9.3
60
7.9
13
9.3
43
6.9
12
Visitor Information
9.3
65
7.2
13
8.9
60
6.4
11
Product Analytics
8.3
296
Not enough data
8.7
354
Not enough data
8.5
323
Not enough data
8.7
347
Not enough data
7.9
101
Not enough data
8.4
219
Not enough data
7.9
89
Not enough data
8.3
250
Not enough data
Analytics
8.6
85
Not enough data
8.4
87
Not enough data
8.6
83
Not enough data
8.2
69
Not enough data
7.8
72
Not enough data
7.3
49
Not enough data
Administration
8.1
69
Not enough data
8.2
50
Not enough data
8.5
65
Not enough data
Generative AI
Feature Not Available
Not enough data
Platform Basics
9.2
30
Not enough data
9.2
31
Not enough data
Platform Data
9.0
31
Not enough data
8.7
33
Not enough data
9.2
32
Not enough data
8.9
32
Not enough data
Platform Additional Functionality
9.3
32
Not enough data
8.9
30
Not enough data
7.9
15
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
18
Not enough data
9.1
23
Not enough data
9.0
26
Not enough data
9.3
25
Not enough data
Process Management
9.1
23
Not enough data
9.1
23
Not enough data
9.4
26
Not enough data
9.3
25
Not enough data
System Management
9.4
20
Not enough data
9.3
14
Not enough data
Analysis
Not enough data
8.2
13
Not enough data
7.5
12
Not enough data
7.9
13
Not enough data
7.5
12
Not enough data
8.2
13
Reporting
Not enough data
9.0
13
Not enough data
9.2
12
Not enough data
8.5
13
Not enough data
7.7
13
Metrics
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Not enough data
Variation Testing
8.5
37
Not enough data
Feature Not Available
Not enough data
8.7
45
Not enough data
8.6
45
Not enough data
8.3
43
Not enough data
8.2
29
Not enough data
Reporting
8.4
64
Not enough data
8.2
65
Not enough data
Personalization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
38
Not enough data
Administration
8.1
52
Not enough data
7.8
15
Not enough data
8.5
62
Not enough data
8.9
63
Not enough data
Categories
Categories
Shared Categories
Heap | by Contentsquare and Microsoft Clarity are categorized as Session Replay
Unique Categories
Heap | by Contentsquare is categorized as E-Commerce Analytics, Product Analytics, Mobile App Analytics, Mobile App Optimization, Digital Analytics, Enterprise Feedback Management, and Customer Journey Analytics
Microsoft Clarity is categorized as Heatmap Tools
Reviews
Reviewers' Company Size
Heap | by Contentsquare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft Clarity
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.4%
Information Technology and Services
12.1%
Financial Services
9.0%
Marketing and Advertising
7.7%
Internet
5.3%
Other
49.4%
Information Technology and Services
21.6%
Computer Software
18.9%
Marketing and Advertising
16.2%
Non-Profit Organization Management
5.4%
Wholesale
2.7%
Other
35.1%
Most Helpful Reviews
Heap | by Contentsquare
Most Helpful Favorable Review
Josh K.
Verified User in Real Estate
Flexibility for layers of data to be viewed in context. Heap "Illuminate" really helps to surface items I may not have thought to look into before. Data quiz, while simple, has the effect of getting you to know some of your data trends better. Heap...
Most Helpful Critical Review
Kelsey P.
Verified User in Information Technology and Services
Two things come to mind: first, I don't find it overly intuitive to use. As someone who works primarily in social media and copywriting, running data analyses isn't my #1 skill, but it's still a necessary part of my job; so some of the more technical...
Microsoft Clarity
Most Helpful Favorable Review
Bhavik N.
Verified User in Information Technology and Services
Microsoft clarity has helped me to identify key areas where users click on the website and where I can place CTAs. Their video recording feature is the best. One can easily identify where the user is wandering on the website.
Most Helpful Critical Review
Verified User in Hospital & Health Care
I find the dashboard confusing and contains too many variables to be useful. It would be easier if Clarity started with the "industry best practice" KPI's and let us customize from there. Similarly, drilling down into each area, there are way too many...
Josh K.
Verified User in Real Estate
Flexibility for layers of data to be viewed in context. Heap "Illuminate" really helps to surface items I may not have thought to look into before. Data quiz, while simple, has the effect of getting you to know some of your data trends better. Heap...
Bhavik N.
Verified User in Information Technology and Services
Microsoft clarity has helped me to identify key areas where users click on the website and where I can place CTAs. Their video recording feature is the best. One can easily identify where the user is wandering on the website.
Kelsey P.
Verified User in Information Technology and Services
Two things come to mind: first, I don't find it overly intuitive to use. As someone who works primarily in social media and copywriting, running data analyses isn't my #1 skill, but it's still a necessary part of my job; so some of the more technical...
Verified User in Hospital & Health Care
I find the dashboard confusing and contains too many variables to be useful. It would be easier if Clarity started with the "industry best practice" KPI's and let us customize from there. Similarly, drilling down into each area, there are way too many...
Alternatives
Discussions
Does Heap work with multiple domains or websites?
1 comment
MM
yes it supports, for instance we have 5 different websites, and you can create each project for each websites and do you analysis, all you need is to just...Read more
Does Heap support multiple projects on the same account?
1 comment
MM
yes it supports multiple projects, Under the menu accounts, settings u can add multi projects. Read more
Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
1 comment
MM
It should work for sure, heap will look for user visit on the page, and event actions triggered on the components on the object the present in your page. Read more
How can I customize the dashboard to what I would like at a very simplified high level overview?
1 comment
MC
Hi Andrea!
Thanks for the inquiry, we currently don't support this feature. We will take this feedback into consideration for our future roadmap. Read more
What is Microsoft Clarity used for?
1 comment
RM
To monitor the user behaviour of the website and tracking the heatmap of the entire website.Read more
Microsoft Clarity has no more discussions with answers
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