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- Halo Service Desk-vs-ServiceNow IT Service Management
Compare Halo Service Desk and ServiceNow IT Service Management 
At a Glance
Market Segments
Small-Business (50.0% of reviews)
Enterprise (74.2% of reviews)
Entry-Level Pricing
Starting at $55.00
No pricing available
Halo Service Desk
Star Rating
(16)4.6 out of 5
Market Segments
Small-Business (50.0% of reviews)
Entry-Level Pricing
Starting at $55.00
Learn more about Halo Service DeskServiceNow IT Service Management
Star Rating
(872)4.3 out of 5
Market Segments
Enterprise (74.2% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Halo Service Desk excels in ease of use with a score of 9.5, making it particularly user-friendly for small businesses, while ServiceNow IT Service Management, with a score of 8.4, is noted for being more complex, which may require additional training for users.
- Reviewers mention that Halo Service Desk offers superior quality of support, scoring 9.5, which users appreciate for its responsiveness and helpfulness, whereas ServiceNow's support, with a score of 8.5, is seen as adequate but not as proactive.
- G2 users highlight Halo Service Desk's robust reporting capabilities, particularly in dashboards (9.4) and performance logging (9.7), which provide clear insights into service performance, while ServiceNow's reporting features, scoring lower at 8.7 and 8.9 respectively, are perceived as less intuitive.
- Users on G2 report that Halo Service Desk's incident management features, such as ticket prioritization (9.5), are highly effective, allowing for better handling of urgent issues, compared to ServiceNow's score of 9.0 in the same area, which some users feel lacks the same level of efficiency.
- Reviewers say that Halo Service Desk shines in its asset management capabilities, achieving a perfect score of 10.0, which users find invaluable for tracking and managing resources, while ServiceNow's asset management, with a score of 9.0, is considered solid but not as comprehensive.
- Users report that Halo Service Desk's automation features, scoring 8.6, are beneficial for streamlining processes, but ServiceNow's automation capabilities, with a higher score of 9.0, are praised for their advanced functionality and integration with other ITSM processes.
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Pricing
Entry-Level Pricing
Halo Service Desk
All-inclusive service desk software
Starting at $55.00
Simple, transparent pricing.
No tiered-plans or locked-away features, simply all-inclusive service desk software.
- Incident Management
- Problem Management
- Change Management
ServiceNow IT Service Management
No pricing availableFree Trial
Halo Service Desk
Free Trial is available
ServiceNow IT Service Management
Free Trial is available
Ratings
Meets Requirements
8.7
13
8.9
686
Ease of Use
9.5
13
8.4
687
Ease of Setup
8.0
9
8.4
268
Ease of Admin
8.1
9
8.7
247
Quality of Support
9.5
13
8.5
616
Has the product been a good partner in doing business?
9.8
9
8.8
244
Product Direction (% positive)
10.0
12
8.7
665
Features by Category
Administration
8.7
5
|
Verified
9.1
164
|
Verified
Not enough data
8.9
154
|
Verified
9.7
6
|
Verified
8.9
167
|
Verified
Service Desk
9.7
6
|
Verified
9.1
173
|
Verified
9.7
6
|
Verified
9.3
174
|
Verified
8.9
6
|
Verified
9.1
166
|
Verified
Management
9.7
6
|
Verified
8.9
157
|
Verified
9.2
6
|
Verified
8.9
145
|
Verified
8.1
6
|
Verified
9.0
148
|
Verified
10.0
5
|
Verified
9.0
143
|
Verified
Not enough data
8.8
133
Functionality
9.4
6
|
Verified
9.4
161
|
Verified
9.7
5
|
Verified
8.9
151
8.3
6
|
Verified
9.0
151
|
Verified
8.6
6
|
Verified
9.0
150
|
Verified
Monitoring
Not enough data
9.0
180
|
Verified
Not enough data
9.1
189
|
Verified
Not enough data
9.1
193
|
Verified
Management Tools
Not enough data
9.2
194
|
Verified
Not enough data
9.0
187
Not enough data
8.7
178
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
8.6
82
Incident Management
8.3
6
9.0
271
9.5
7
9.0
270
8.8
8
9.1
277
8.5
8
8.7
265
8.1
8
8.7
258
Reporting
9.4
8
8.7
269
8.1
7
8.7
247
Not enough data
8.6
143
Access & Usability
Not enough data
8.0
205
9.0
8
8.7
258
8.9
6
8.5
226
9.0
7
8.8
136
Categories
Categories
Shared Categories
Halo Service Desk and ServiceNow IT Service Management are categorized as Service Desk and IT Service Management (ITSM) Tools
Unique Categories
Halo Service Desk has no unique categories
ServiceNow IT Service Management is categorized as Incident Management and Configuration Management
Reviews
Reviewers' Company Size
Halo Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.8%
Computer Software
18.8%
Computer & Network Security
12.5%
Renewables & Environment
6.3%
Machinery
6.3%
Other
37.5%
Information Technology and Services
32.6%
Computer Software
8.3%
Hospital & Health Care
5.0%
Financial Services
4.6%
Computer & Network Security
4.1%
Other
45.3%
Most Helpful Reviews
Halo Service Desk
Most Helpful Favorable Review
Jake L.
Verified User in Computer Software
Simple interface for agents to use. Easy to configure and reconfigure on the fly. We can implement new workflows, add departments, queues and processes as and when required. Integrated dashboards provide a window to current department and ticket status...
Most Helpful Critical Review
ServiceNow IT Service Management
Most Helpful Favorable Review
Nathan N.
Verified User in Internet
ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...
Most Helpful Critical Review
Hiren D.
Verified User in Telecommunications
The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...
Jake L.
Verified User in Computer Software
Simple interface for agents to use. Easy to configure and reconfigure on the fly. We can implement new workflows, add departments, queues and processes as and when required. Integrated dashboards provide a window to current department and ticket status...
Nathan N.
Verified User in Internet
ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...
Hiren D.
Verified User in Telecommunications
The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...
Alternatives
Discussions
Halo Service Desk has no discussions with answers
What is the ServiceNow now platform?
2 comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
Asset Tracking
1 comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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