Compare Google Cloud Dialogflow and Voiceflow 
At a Glance
Market Segments
Small-Business (46.0% of reviews)
Small-Business (60.8% of reviews)
Entry-Level Pricing
Pay As You Go Per Month
Free
Google Cloud Dialogflow
Star Rating
(130)4.4 out of 5
Market Segments
Small-Business (46.0% of reviews)
Entry-Level Pricing
Pay As You Go Per Month
Browse all 4 pricing plansVoiceflow
Star Rating
(53)4.7 out of 5
Market Segments
Small-Business (60.8% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Google Cloud Dialogflow excels in Natural Language Understanding (NLU) with a score of 9.4, making it a strong choice for applications requiring advanced conversational capabilities. In contrast, Voiceflow, while still effective, has a lower score in this area, indicating it may not handle complex language as adeptly.
- Reviewers mention that Voiceflow shines in Ease of Use, scoring 9.0 compared to Dialogflow's 8.5. This suggests that Voiceflow may be more intuitive for users, particularly those new to conversational AI, making it easier to set up and manage.
- G2 users highlight that Google Cloud Dialogflow offers superior Data Security and Reliability, both scoring 9.0. This is crucial for businesses that prioritize safeguarding sensitive information, whereas Voiceflow's ratings in these areas are not as robust.
- Users on G2 report that Voiceflow's AI Text Generation feature is particularly strong, with a score of 9.6, which may appeal to those looking for creative content generation capabilities. Dialogflow, while competent, scores lower in this specific area, indicating a potential gap for users focused on generative tasks.
- Reviewers say that Google Cloud Dialogflow's integration capabilities are impressive, with a score of 9.2, allowing for seamless connections with various platforms. Voiceflow, while also capable, has a slightly lower score of 8.8, which may limit its flexibility in certain use cases.
- Users report that Voiceflow's customization options are highly rated at 9.2, allowing for tailored experiences in conversational design. In comparison, Dialogflow's customization score is slightly lower, suggesting that Voiceflow may provide more flexibility for developers looking to create unique interactions.
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Pricing
Entry-Level Pricing
Google Cloud Dialogflow
CX Agent
Pay As You Go
Per Month
Provides an advanced agent type suitable for large or very complex agents.
- Text (includes all DetectIntent, StreamingDetectIntent, FulfillIntent, AnalyzeContent, and StreamingAnalyzeContent requests that do not contain audio)
- Audio input/output (speech recognition, speech-to-text, STT, speech synthesis, text-to-speech, TTS, telephony)
- Design-time requests (For example, calls to build or update an agent. This also includes text and audio runtime requests sent by the Dialogflow Console simulator)
Voiceflow
Sandbox
Free
For those getting started with Voiceflow.
- Single editor
- 50 knowledge base sources
- 2 agents
Free Trial
Google Cloud Dialogflow
Free Trial is available
Voiceflow
Free Trial is available
Ratings
Meets Requirements
8.6
100
8.7
50
Ease of Use
8.5
103
9.0
50
Ease of Setup
8.4
53
9.0
40
Ease of Admin
8.5
45
8.9
28
Quality of Support
8.4
88
8.9
47
Has the product been a good partner in doing business?
8.4
39
8.7
28
Product Direction (% positive)
8.8
100
9.5
49
Features by Category
Compatibility
8.9
17
Not enough data
8.9
17
Not enough data
8.5
18
Not enough data
Search Queries
8.7
17
Not enough data
9.0
17
Not enough data
8.5
17
Not enough data
8.9
15
Not enough data
9.2
18
Not enough data
Functionality
8.4
18
Not enough data
8.8
16
Not enough data
9.2
16
Not enough data
Responses
Not enough data
8.9
20
Not enough data
7.9
20
Not enough data
9.2
20
Automation - AI Agents
Not enough data
7.6
19
Not enough data
8.2
18
Not enough data
8.3
17
Not enough data
7.5
18
Not enough data
7.9
17
Platform
Not enough data
9.1
19
Not enough data
8.8
20
Not enough data
8.3
20
Autonomy - AI Agents
Not enough data
7.8
19
Not enough data
8.3
19
Not enough data
7.6
17
Not enough data
7.6
17
Generative AI
Not enough data
9.1
19
Not enough data
9.0
19
Conversational Platform
Not enough data
8.5
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.3
8
Support Automation
Not enough data
7.9
7
Not enough data
7.7
8
Not enough data
9.2
8
Not enough data
8.6
7
Generative AI
Not enough data
8.6
7
Not enough data
9.0
7
Customer Support
Not enough data
8.8
12
Not enough data
7.9
12
Not enough data
8.8
12
Automation
Not enough data
8.2
11
Not enough data
8.6
11
Not enough data
7.7
11
Artificial Intelligence
Not enough data
7.6
11
Not enough data
9.1
11
Not enough data
9.2
11
Data
8.8
11
8.7
20
9.7
10
8.5
20
Interaction
8.7
10
8.7
20
9.1
11
8.8
20
9.3
9
8.9
20
9.1
11
8.5
20
8.0
10
8.8
20
Learning
9.1
9
8.1
20
9.0
12
7.5
20
Content Generation
9.0
10
8.7
19
9.2
12
8.8
20
System
9.1
9
9.0
20
8.5
9
9.7
20
8.9
11
8.9
20
8.9
12
8.6
20
Generative AI
Feature Not Available
9.7
16
Feature Not Available
9.6
15
Scalability and Performance - Generative AI Infrastructure
Not enough data
9.6
8
Not enough data
9.0
7
Not enough data
9.6
8
Cost and Efficiency - Generative AI Infrastructure
Not enough data
Feature Not Available
Not enough data
9.2
8
Not enough data
8.3
8
Integration and Extensibility - Generative AI Infrastructure
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Security and Compliance - Generative AI Infrastructure
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
9.2
8
Usability and Support - Generative AI Infrastructure
Not enough data
9.4
8
Not enough data
9.8
8
Categories
Categories
Shared Categories
Google Cloud Dialogflow and Voiceflow are categorized as AI Chatbots and Bot Platforms
Unique Categories
Google Cloud Dialogflow is categorized as Enterprise Search Software
Voiceflow is categorized as Generative AI Infrastructure, AI Agents, Customer Service Automation, and Conversational Support
Reviews
Reviewers' Company Size
Google Cloud Dialogflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Voiceflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.0%
Computer Software
19.8%
Consulting
4.8%
Telecommunications
4.8%
Hospital & Health Care
4.0%
Other
43.7%
Computer Software
11.8%
Real Estate
7.8%
Marketing and Advertising
7.8%
Telecommunications
5.9%
Information Technology and Services
5.9%
Other
60.8%
Most Helpful Reviews
Google Cloud Dialogflow
Most Helpful Favorable Review
AYUSH V.
Verified User in Telecommunications
1. Best part is integrations and google Home integration. This gives freedom to build seamlessly for any platform. 2. Inbuilt intents and small talk . This is something very handy. I can build anything using these with minimal efforts. Also , Editing pre...
Most Helpful Critical Review
Paula Andrea A.
Verified User in Food & Beverages
They offer another programs from google clould which sometimes are anoying.
Voiceflow
Most Helpful Favorable Review
Daryl T.
Verified User in Telecommunications
Voiceflow is most helpful to devise and construct conversational chatbot and voice solutions in an easy and efficent way enabling us to promote and share with business stakeholders. It allows a collaborative enviroment for builders, content creators and...
Most Helpful Critical Review
AYUSH V.
Verified User in Telecommunications
1. Best part is integrations and google Home integration. This gives freedom to build seamlessly for any platform. 2. Inbuilt intents and small talk . This is something very handy. I can build anything using these with minimal efforts. Also , Editing pre...
Daryl T.
Verified User in Telecommunications
Voiceflow is most helpful to devise and construct conversational chatbot and voice solutions in an easy and efficent way enabling us to promote and share with business stakeholders. It allows a collaborative enviroment for builders, content creators and...
Paula Andrea A.
Verified User in Food & Beverages
They offer another programs from google clould which sometimes are anoying.
Discussions
What is Google Cloud Dialogflow used for?
2 comments
MS
It is basically used to create Chatbots, Voice Assistants and such interactive things with the help of NLPRead more
Is Dialogflow safe?
1 comment
AS
Yes very safe and trusted, you can securely work your data and flow are saved and adequate permissions and access are available tooRead more
What is Voiceflow used for?
1 comment
GJ
It is a chatbot software to build text or voice chatbots. You can use building blocks like LLMs, knowledge base, intents, logic (no code); use buttons,...Read more
Voiceflow has no more discussions with answers
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