Compare GLPI and Vision Helpdesk 
At a Glance
Market Segments
Mid-Market (36.4% of reviews)
Small-Business (59.8% of reviews)
Entry-Level Pricing
€19.00 Per Month
$12.00 1 Per Staff Per Month
GLPI
Star Rating
(37)4.5 out of 5
Market Segments
Mid-Market (36.4% of reviews)
Entry-Level Pricing
€19.00 Per Month
Browse all 4 pricing plansVision Helpdesk
Star Rating
(94)4.6 out of 5
Market Segments
Small-Business (59.8% of reviews)
Entry-Level Pricing
$12.00 1 Per Staff Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Vision Helpdesk excels in its "Quality of Support" with a score of 9.5, while GLPI falls short with a score of 8.4. Reviewers mention that the responsiveness and helpfulness of the support team make a significant difference in their overall experience.
- Reviewers say that Vision Helpdesk's "Ease of Setup" is rated at 8.7, which is notably higher than GLPI's 7.8. Users on G2 highlight that the straightforward installation process of Vision Helpdesk allows for quicker onboarding compared to GLPI.
- Users report that Vision Helpdesk offers a superior "Ticket Creation User Experience" with a score of 9.4, while GLPI does not match this with a comparable score. Reviewers mention that the intuitive interface of Vision Helpdesk simplifies the ticketing process significantly.
- G2 users highlight that GLPI shines in "Automate Ticket Routing" with a score of 9.6, surpassing Vision Helpdesk's 8.6. Users mention that this feature helps streamline their workflow and improves efficiency in handling tickets.
- Reviewers mention that Vision Helpdesk's "Self-Service Experience" is rated at 8.7, which is lower than GLPI's 9.0. Users say that GLPI's self-service options, including a more comprehensive knowledge base, enhance user autonomy and satisfaction.
- Users on G2 report that Vision Helpdesk's "Product Direction" is rated at 9.3, indicating a strong positive outlook for future updates, while GLPI's score of 8.3 suggests less confidence in its ongoing development. Reviewers mention that this aspect influences their long-term commitment to the software.
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Pricing
Entry-Level Pricing
GLPI
GLPI Network Cloud
€19.00
Per Month
The most advanced GLPI Network Cloud offer: all exclusive plugins included.
- Free backups
- Free updates
- Free data migration
Vision Helpdesk
Starter Help Desk - SaaS License
$12.00
1 Per Staff Per Month
Download Recurring License will cost $8 per staff per month billed annually.
Download One Time License will cost $200 per staff one time
- Multi Channel Help desk
- Ticket Management
- Knowledgebase Management
Free Trial
GLPI
Free Trial is available
Vision Helpdesk
Free Trial is available
Ratings
Meets Requirements
9.1
25
9.2
87
Ease of Use
8.5
26
9.0
87
Ease of Setup
8.0
14
8.7
81
Ease of Admin
9.0
13
9.1
74
Quality of Support
8.4
20
9.5
85
Has the product been a good partner in doing business?
8.1
9
9.5
73
Product Direction (% positive)
8.4
22
9.3
82
Features by Category
Ticket and Case Management
Not enough data
9.4
68
|
Verified
Not enough data
9.2
67
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
9.2
61
Not enough data
8.8
55
|
Verified
Not enough data
9.0
63
|
Verified
Not enough data
8.8
60
|
Verified
Not enough data
8.7
37
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Not enough data
9.2
65
|
Verified
Not enough data
9.3
60
|
Verified
Not enough data
8.7
37
Not enough data
8.9
38
|
Verified
Not enough data
8.3
26
|
Verified
Platform
Not enough data
8.7
48
|
Verified
Not enough data
8.4
56
|
Verified
Not enough data
9.1
56
|
Verified
Not enough data
8.8
39
|
Verified
Not enough data
8.7
55
|
Verified
Not enough data
9.0
57
|
Verified
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
9.2
11
Not enough data
9.1
11
Not enough data
8.8
11
Not enough data
9.1
11
Not enough data
8.8
11
Internal Use
Not enough data
8.4
56
|
Verified
Not enough data
8.6
11
Not enough data
9.1
11
Not enough data
9.2
11
Not enough data
9.4
11
Not enough data
8.9
11
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
9.4
24
Not enough data
9.2
24
Not enough data
9.1
22
Not enough data
9.1
15
Not enough data
9.5
16
Self-Service Platform
Not enough data
9.7
15
Not enough data
9.5
16
Not enough data
Feature Not Available
Not enough data
9.5
16
Incident Management
9.6
17
8.6
22
8.9
19
8.4
22
9.5
20
9.0
25
8.3
18
8.6
21
8.2
16
8.5
18
Reporting
8.7
19
8.2
23
8.9
18
7.9
23
7.6
16
8.3
17
Access & Usability
8.0
19
7.9
18
9.0
21
8.7
22
8.9
19
8.6
15
9.0
15
8.7
18
Categories
Categories
Shared Categories
GLPI and Vision Helpdesk are categorized as Service Desk
Reviews
Reviewers' Company Size
GLPI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vision Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.6%
Telecommunications
11.8%
Government Administration
8.8%
Computer & Network Security
8.8%
Oil & Energy
5.9%
Other
44.1%
Non-Profit Organization Management
18.5%
Information Technology and Services
9.8%
Internet
6.5%
Education Management
5.4%
Computer Software
5.4%
Other
54.3%
Most Helpful Reviews
GLPI
Most Helpful Favorable Review
Julian K.
Verified User in Government Administration
The best part of GLPI is Help desk ticket system and Inventory part which I have implemented in 3 Bechtel Projects (Albania Motorway Project, New Doha Airport , Gabon Infrastructure Projects) and at the Municipality of Tirana . As IT Infrastructure Lead it...
Most Helpful Critical Review
Vision Helpdesk
Most Helpful Favorable Review
William D.
Verified User in Information Technology and Services
Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....
Most Helpful Critical Review
Verified User in Computer & Network Security
The application lags granular customizations, flow process
Julian K.
Verified User in Government Administration
The best part of GLPI is Help desk ticket system and Inventory part which I have implemented in 3 Bechtel Projects (Albania Motorway Project, New Doha Airport , Gabon Infrastructure Projects) and at the Municipality of Tirana . As IT Infrastructure Lead it...
William D.
Verified User in Information Technology and Services
Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....
Verified User in Computer & Network Security
The application lags granular customizations, flow process
Alternatives
Discussions
What is GLPI ticket?
1 comment
MA
“Support ticket” is a term popularized by support software to describe an interaction between customers and support teams. When customers have problems, they...Read more
Is GLPI free to use?
1 comment
FL
Yes !
As 100% open source free software (GNU GPL License), GLPI is free to use!
To be accompanied by certified experts, to benefit from unlimited...Read more
GLPI has no more discussions with answers
How would you automate your current helpdesk system?
1 comment
Official Response from Vision Helpdesk
Here is how it goes, In order to leverage the Automation and Workflow modules pls go through the webinar
https://www.youtube.com/watch?v=vdOJ_CH7glk...Read more
Vision Helpdesk has no more discussions with answers
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