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- GLPI-vs-ServiceNow IT Service Management
Compare GLPI and ServiceNow IT Service Management 
At a Glance
Market Segments
Mid-Market (36.4% of reviews)
Enterprise (74.3% of reviews)
Entry-Level Pricing
€19.00 Per Month
No pricing available
GLPI
Star Rating
(37)4.5 out of 5
Market Segments
Mid-Market (36.4% of reviews)
Entry-Level Pricing
€19.00 Per Month
Browse all 4 pricing plansServiceNow IT Service Management
Star Rating
(872)4.3 out of 5
Market Segments
Enterprise (74.3% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ServiceNow IT Service Management excels in Change Management with a score of 9.2, indicating a robust framework for managing changes effectively, while GLPI does not provide a specific score for this feature, suggesting it may not be as comprehensive in this area.
- Reviewers mention that ServiceNow's Automate Ticket Routing feature scores 9.0, which helps streamline the ticketing process, whereas GLPI shines with a higher score of 9.6, indicating superior automation capabilities that enhance efficiency in ticket management.
- G2 users highlight that ServiceNow's Incident Reports feature scores 9.3, providing detailed insights into incidents, while GLPI's reporting capabilities are less emphasized, suggesting that ServiceNow may offer more robust analytics for incident management.
- Users on G2 report that ServiceNow's Knowledge Base/Ticket Integration scores 8.7, facilitating better access to information during ticket resolution, whereas GLPI's score of 8.1 indicates a less integrated approach, which may hinder user experience.
- Reviewers say that ServiceNow's Ticket Notifications feature scores 9.1, ensuring timely updates for users, while GLPI's score of 9.5 suggests it may provide even more effective notification systems, enhancing user engagement.
- Users report that both products have similar scores for Dashboards at 8.7, but ServiceNow's overall reporting capabilities are rated higher, indicating a more comprehensive approach to data visualization and management.
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Pricing
Entry-Level Pricing
GLPI
GLPI Network Cloud
€19.00
Per Month
The most advanced GLPI Network Cloud offer: all exclusive plugins included.
- Free backups
- Free updates
- Free data migration
ServiceNow IT Service Management
No pricing availableFree Trial
GLPI
Free Trial is available
ServiceNow IT Service Management
Free Trial is available
Ratings
Meets Requirements
9.1
25
8.9
687
Ease of Use
8.5
26
8.4
688
Ease of Setup
8.0
14
8.4
269
Ease of Admin
9.0
13
8.7
248
Quality of Support
8.4
20
8.5
617
Has the product been a good partner in doing business?
8.1
9
8.8
245
Product Direction (% positive)
8.4
22
8.7
666
Features by Category
Administration
Not enough data
9.2
165
|
Verified
Not enough data
8.9
155
|
Verified
Not enough data
8.8
168
|
Verified
Service Desk
Not enough data
9.1
174
|
Verified
Not enough data
9.3
175
|
Verified
Not enough data
9.1
167
|
Verified
Management
Not enough data
8.9
158
|
Verified
Not enough data
8.9
146
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.0
144
|
Verified
Not enough data
8.8
134
Functionality
Not enough data
9.4
162
|
Verified
Not enough data
8.9
152
Not enough data
9.0
152
|
Verified
Not enough data
9.0
151
|
Verified
Monitoring
Not enough data
9.0
181
|
Verified
Not enough data
9.1
190
|
Verified
Not enough data
9.1
194
|
Verified
Management Tools
Not enough data
9.2
195
|
Verified
Not enough data
9.0
188
Not enough data
8.7
179
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
8.6
82
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
9.6
17
9.0
271
8.9
19
9.0
270
9.5
20
9.1
277
8.3
18
8.7
265
8.2
16
8.7
258
Reporting
8.7
19
8.7
269
8.9
18
8.7
247
7.6
16
8.6
143
Access & Usability
8.0
19
8.0
205
9.0
21
8.7
258
8.9
19
8.5
226
9.0
15
8.8
136
Categories
Categories
Shared Categories
GLPI and ServiceNow IT Service Management are categorized as Service Desk
Unique Categories
GLPI is categorized as IT Asset Management
ServiceNow IT Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, and Configuration Management
Reviews
Reviewers' Company Size
GLPI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.6%
Telecommunications
11.8%
Government Administration
8.8%
Computer & Network Security
8.8%
Oil & Energy
5.9%
Other
44.1%
Information Technology and Services
32.7%
Computer Software
8.3%
Hospital & Health Care
5.0%
Financial Services
4.6%
Computer & Network Security
4.1%
Other
45.3%
Most Helpful Reviews
GLPI
Most Helpful Favorable Review
Julian K.
Verified User in Government Administration
The best part of GLPI is Help desk ticket system and Inventory part which I have implemented in 3 Bechtel Projects (Albania Motorway Project, New Doha Airport , Gabon Infrastructure Projects) and at the Municipality of Tirana . As IT Infrastructure Lead it...
Most Helpful Critical Review
ServiceNow IT Service Management
Most Helpful Favorable Review
Ahmad O.
Verified User in Information Technology and Services
I Service Management Help Companies To improve and control Workflow between Team
Most Helpful Critical Review
Jared H.
Verified User in Government Administration
Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application
Julian K.
Verified User in Government Administration
The best part of GLPI is Help desk ticket system and Inventory part which I have implemented in 3 Bechtel Projects (Albania Motorway Project, New Doha Airport , Gabon Infrastructure Projects) and at the Municipality of Tirana . As IT Infrastructure Lead it...
Ahmad O.
Verified User in Information Technology and Services
I Service Management Help Companies To improve and control Workflow between Team
Jared H.
Verified User in Government Administration
Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application
Alternatives
Discussions
Is GLPI free to use?
1 comment
FL
Yes !
As 100% open source free software (GNU GPL License), GLPI is free to use!
To be accompanied by certified experts, to benefit from unlimited...Read more
What is GLPI ticket?
1 comment
MA
“Support ticket” is a term popularized by support software to describe an interaction between customers and support teams. When customers have problems, they...Read more
GLPI has no more discussions with answers
What is the ServiceNow now platform?
2 comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
Asset Tracking
1 comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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