Compare Gladly and Sprinklr Service 
At a Glance
Market Segments
Mid-Market (62.3% of reviews)
Enterprise (40.5% of reviews)
Entry-Level Pricing
$180.00 1 Support Hero Per Month
Contact Us 1 Seat/Per month (billed annually)
Gladly
Star Rating
(981)4.7 out of 5
Market Segments
Mid-Market (62.3% of reviews)
Entry-Level Pricing
$180.00 1 Support Hero Per Month
Browse all 2 pricing plansSprinklr Service
Star Rating
(496)4.3 out of 5
Market Segments
Enterprise (40.5% of reviews)
Entry-Level Pricing
Contact Us 1 Seat/Per month (billed annually)
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gladly excels in ticket creation user experience with a score of 9.4, while Sprinklr Service lags behind at 8.6. Reviewers mention that Gladly's interface is intuitive and user-friendly, making it easier for agents to manage tickets efficiently.
- Reviewers mention that Gladly's response automation feature scores 9.3, significantly outperforming Sprinklr Service's 7.9. Users say that Gladly's automation capabilities streamline workflows, allowing for quicker response times and improved customer satisfaction.
- G2 users highlight Gladly's superior quality of support, scoring 9.4 compared to Sprinklr Service's 8.3. Users report that Gladly's support team is responsive and helpful, which enhances the overall user experience.
- Users on G2 note that Gladly offers a more robust omnichannel experience, scoring 9.3 for contextual engagement, while Sprinklr Service only scores 7.0 for voice channels. Reviewers mention that Gladly's ability to integrate various communication channels seamlessly is a significant advantage.
- Reviewers mention that Gladly's knowledge base feature scores 9.5, while Sprinklr Service's is rated at 7.9. Users say that Gladly's extensive and easily searchable knowledge base helps agents find information quickly, improving response times.
- Users report that Gladly's ease of use is rated at 9.5, significantly higher than Sprinklr Service's 8.4. Reviewers mention that Gladly's straightforward setup and user-friendly interface make it accessible for teams of all sizes, enhancing productivity from day one.
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Pricing
Entry-Level Pricing
Gladly
Hero Package
$180.00
1 Support Hero Per Month
Billed annually, 10 hero minimum
$0.60 per assisted conversation when you opt in.
- Multi-channel communication
- Unified customer view
- People Match®
Sprinklr Service
Custom CCaaS Solution (Enterprise)
Contact Us
1 Seat/Per month (billed annually)
Best suited for larger teams looking to ace customer service. Get a quote customized to your requirements.
- Access to 30+ social and digital channels
- Unified contact center operations
- Premium contact center intelligence
Free Trial
Gladly
No trial information availableSprinklr Service
Free Trial is available
Ratings
Meets Requirements
9.3
682
8.6
403
Ease of Use
9.5
688
8.4
414
Ease of Setup
9.3
199
8.0
286
Ease of Admin
9.2
146
8.2
167
Quality of Support
9.4
652
8.3
389
Has the product been a good partner in doing business?
9.6
146
8.8
169
Product Direction (% positive)
9.4
655
8.8
407
Features by Category
Ticket and Case Management
9.4
151
|
Verified
8.6
47
|
Verified
9.3
147
|
Verified
8.4
48
|
Verified
9.4
158
|
Verified
8.5
51
|
Verified
9.3
158
|
Verified
7.9
48
|
Verified
9.2
132
|
Verified
7.9
43
|
Verified
9.3
157
|
Verified
8.3
48
|
Verified
9.3
147
|
Verified
8.1
46
|
Verified
9.4
160
|
Verified
8.1
49
|
Verified
Generative AI
8.0
23
Feature Not Available
8.0
24
Feature Not Available
Communication Channels
9.6
167
|
Verified
8.0
42
|
Verified
9.5
171
|
Verified
7.8
43
|
Verified
9.5
164
|
Verified
7.7
47
|
Verified
9.1
132
|
Verified
8.9
45
|
Verified
9.2
160
|
Verified
6.7
36
Platform
8.6
96
|
Verified
7.7
46
|
Verified
8.8
182
|
Verified
7.9
88
|
Verified
9.2
108
|
Verified
8.5
51
|
Verified
9.2
107
|
Verified
8.0
50
|
Verified
8.9
107
|
Verified
8.9
55
|
Verified
9.4
108
|
Verified
8.8
56
|
Verified
Dialing Options
Not enough data
8.8
16
Not enough data
8.8
15
Not enough data
8.9
15
Agent Tools
Not enough data
8.7
15
Not enough data
8.8
14
Not enough data
9.0
15
Not enough data
8.8
15
Automation
Not enough data
8.8
15
Not enough data
8.4
15
Not enough data
8.9
14
Not enough data
8.6
14
Not enough data
8.5
14
Administration
Not enough data
9.0
39
Not enough data
8.8
36
Not enough data
8.7
37
Knowledge Management
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
9.1
41
Compliance
Not enough data
9.0
37
Not enough data
9.1
37
Not enough data
9.2
34
Not enough data
8.7
34
Customer Support
Not enough data
8.7
35
Not enough data
8.9
33
Not enough data
8.5
35
Data Security
Not enough data
9.0
34
Not enough data
9.0
34
Not enough data
9.1
37
Not enough data
9.0
35
Administration
Not enough data
9.0
35
Not enough data
9.1
34
Not enough data
8.9
36
Generative AI
Not enough data
Feature Not Available
Call Analytics
Not enough data
5.7
21
Not enough data
6.0
23
Not enough data
5.6
19
Not enough data
6.3
20
Agent Performance Management
Not enough data
6.3
22
Not enough data
5.5
19
Not enough data
6.4
23
Generative AI
Not enough data
Feature Not Available
Quality Assurance
Not enough data
8.9
24
Not enough data
9.0
22
Not enough data
9.2
22
Engagement
Not enough data
9.1
24
Not enough data
9.1
23
Not enough data
8.8
22
Performance
Not enough data
8.9
24
Not enough data
9.4
21
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Channels
9.5
358
7.0
112
9.3
292
8.5
113
9.5
329
8.1
107
9.3
323
7.7
112
9.5
364
7.7
105
Generative AI
Feature Not Available
Feature Not Available
Functions
9.1
325
7.6
110
9.2
329
7.7
104
9.2
306
7.5
106
Feature Not Available
7.7
105
Feature Not Available
7.0
105
9.1
281
7.4
110
9.0
314
7.8
102
9.1
305
8.1
103
Administrative
9.4
329
8.0
104
9.3
282
7.9
102
9.2
319
8.6
113
9.4
320
8.0
104
9.3
287
8.1
115
Responses
8.2
14
Not enough data
9.4
14
Not enough data
8.6
14
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Platform
8.6
11
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
9.8
7
Not enough data
9.0
7
Not enough data
Responses
Not enough data
8.6
47
Not enough data
8.7
47
Not enough data
8.8
47
Not enough data
8.7
45
Not enough data
8.3
44
Platform
Not enough data
8.7
44
Not enough data
8.5
46
Not enough data
8.5
46
Not enough data
8.7
45
Not enough data
8.3
42
Not enough data
8.4
46
Not enough data
8.1
45
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Workforce Management
Not enough data
9.4
25
Not enough data
8.7
25
Not enough data
8.6
27
Not enough data
8.4
26
Not enough data
8.3
25
Administration
Not enough data
8.1
28
Not enough data
8.9
27
Not enough data
8.9
28
Not enough data
8.5
26
Not enough data
8.5
29
Conversational Platform
9.0
263
Not enough data
9.3
238
Not enough data
9.2
240
Not enough data
9.4
212
Not enough data
Support Automation
9.1
253
Not enough data
9.1
247
Not enough data
9.1
232
Not enough data
9.0
219
Not enough data
Generative AI
8.9
68
Not enough data
9.0
67
Not enough data
Customer Support
8.9
32
Not enough data
8.5
28
Not enough data
8.9
30
Not enough data
Automation
9.0
29
Not enough data
9.0
31
Not enough data
8.8
30
Not enough data
Artificial Intelligence
8.8
32
Not enough data
Feature Not Available
Not enough data
8.8
32
Not enough data
Generative AI
9.0
55
Feature Not Available
9.1
56
Feature Not Available
Feature Not Available
Feature Not Available
Communication
9.5
274
|
Verified
8.0
67
|
Verified
9.3
299
|
Verified
8.4
75
|
Verified
9.4
244
|
Verified
7.6
62
9.4
253
|
Verified
8.3
65
9.1
202
7.2
64
Internal Use
8.8
182
|
Verified
7.9
88
|
Verified
9.4
264
|
Verified
8.4
72
|
Verified
9.2
224
|
Verified
8.3
67
9.5
280
|
Verified
8.7
68
9.4
270
|
Verified
8.3
67
|
Verified
9.4
304
|
Verified
8.2
73
|
Verified
Generative AI
9.3
47
Feature Not Available
Self-Service Experience
9.5
205
7.9
39
9.3
191
7.9
42
9.1
157
7.5
40
9.1
163
8.1
40
9.1
183
7.6
40
Self-Service Platform
9.4
175
8.1
42
9.4
186
7.4
39
9.2
177
7.4
40
9.4
173
7.7
41
Generative AI
9.2(won by default)
35
Feature Not Available
9.2(won by default)
35
Feature Not Available
Process
9.2(won by 0.8)
151
8.4
204
9.4(won by 1.5)
166
7.9
202
9.4(won by 1.2)
154
8.2
204
Channels
9.7(won by 2.0)
207
7.7
182
9.4(won by 0.5)
161
8.9
220
9.5(won by 2.0)
197
7.5
174
9.4(won by 2.3)
197
7.1
167
9.6(won by 1.6)
198
8.0
176
Insight
9.2(won by 1.3)
170
7.9
190
9.3(won by 0.9)
171
8.4
209
9.5(won by 1.3)
156
8.2
188
9.6(won by 1.8)
157
7.8
184
Generative AI
Not enough data
Feature Not Available
Generative AI
8.8
21
Feature Not Available
8.6
21
Feature Not Available
Categories
Categories
Shared Categories
Gladly and Sprinklr Service are categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Help Desk, Contact Center, and Customer Self-Service
Unique Categories
Sprinklr Service is categorized as Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, Chatbots, Contact Center Workforce, Auto Dialer, and Conversation Intelligence
Reviews
Reviewers' Company Size
Gladly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
24.3%
Consumer Services
15.0%
Furniture
9.7%
Apparel & Fashion
7.8%
Consumer Goods
6.3%
Other
36.9%
Marketing and Advertising
11.0%
Consumer Services
10.6%
Financial Services
5.6%
Insurance
5.2%
Information Technology and Services
5.2%
Other
62.4%
Most Helpful Reviews
Gladly
Most Helpful Favorable Review
Maria L.
Verified User in Consumer Services
I like its visuals. colors, clean format and easy to follow. Very well planned out
Most Helpful Critical Review
Chloe R.
Verified User in Retail
I dislike that there is not a chime to notify me if I've received an email. Sometimes the little banner that generates isn't enough. I also dislike that it doesn't chime to notify me that someone responded to a task I'm following.
Sprinklr Service
Most Helpful Favorable Review
Verified User in Retail
I love the ability to see previous cases, to keep abreast of our previous interactions with a customer. This makes repetitive information something we don't need to ask for.
Most Helpful Critical Review
Verified User in Hospitality
It bugs out often, and can be extremely slow.
Maria L.
Verified User in Consumer Services
I like its visuals. colors, clean format and easy to follow. Very well planned out
Verified User in Retail
I love the ability to see previous cases, to keep abreast of our previous interactions with a customer. This makes repetitive information something we don't need to ask for.
Chloe R.
Verified User in Retail
I dislike that there is not a chime to notify me if I've received an email. Sometimes the little banner that generates isn't enough. I also dislike that it doesn't chime to notify me that someone responded to a task I'm following.
Verified User in Hospitality
It bugs out often, and can be extremely slow.
Alternatives
Discussions
Can we get some more Gladly swag? Hoodie? Lol
2 comments
IB
Hey John - Thank you for your awesome review. We'll see what we can do! :)
- Team GladlyRead more
What's the best way to connect to our account success rep?
2 comments
IB
Hi Katheryn,
Thank you for your note. We will be in touch with you shortly to connect on this.
Sincerely,
GladlyRead more
Is there any training environment for gladly
2 comments
GU
Hi Jerick. Having a "training" (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training...Read more
Does anyone have experience with Sprinklr sentiment analysis
1 comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
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