Compare GaragePlug and Shop-Ware 
At a Glance
Market Segments
Small-Business (91.4% of reviews)
Small-Business (87.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
GaragePlug
Star Rating
(36)4.9 out of 5
Market Segments
Small-Business (91.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about GaragePlugShop-Ware
Star Rating
(41)4.9 out of 5
Market Segments
Small-Business (87.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Shop-WareSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Shop-Ware excels in "Ease of Use" with a score of 9.8, making it highly intuitive for small business owners, while GaragePlug, with a score of 9.7, is also user-friendly but slightly less so according to some reviewers.
- Reviewers mention that GaragePlug shines in "Ease of Setup" with a score of 9.4, indicating a smoother onboarding process compared to Shop-Ware's score of 8.7, which some users found to be more complex.
- G2 users highlight that both products have a strong "Quality of Support," with GaragePlug scoring 9.9, slightly higher than Shop-Ware's 9.8, suggesting that GaragePlug may offer more responsive customer service based on user feedback.
- Users on G2 report that Shop-Ware's "Digital Vehicle Inspection (DVI)" feature is particularly robust, allowing for detailed inspections and easy customer communication, while GaragePlug's DVI capabilities are noted as effective but not as comprehensive.
- Reviewers say that Shop-Ware's "Automated Reminders" feature is highly praised for its effectiveness in keeping customers informed about their vehicle services, whereas GaragePlug's reminders are functional but not as customizable, according to some users.
- Users report that both platforms have strong "Reports and Analytics" features, but Shop-Ware's reporting tools are often described as more user-friendly and visually appealing, making it easier for small business owners to interpret data compared to GaragePlug's offerings.
Pricing
Entry-Level Pricing
GaragePlug
No pricing availableShop-Ware
No pricing availableFree Trial
GaragePlug
Free Trial is available
Shop-Ware
Free Trial is available
Ratings
Meets Requirements
9.2
32
9.4
30
Ease of Use
9.7
32
9.8
30
Ease of Setup
9.4
12
8.7
13
Ease of Admin
9.2
13
9.5
13
Quality of Support
9.9
33
9.8
30
Has the product been a good partner in doing business?
9.6
13
9.6
13
Product Direction (% positive)
10.0
10
10.0
28
Features by Category
Operations Management - Auto Shop Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Relationship Management - Auto Shop Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Financial Management - Auto Shop Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GaragePlug and Shop-Ware are categorized as Auto Repair and Auto Shop Management
Unique Categories
GaragePlug has no unique categories
Shop-Ware has no unique categories
Reviews
Reviewers' Company Size
GaragePlug
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shop-Ware
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
94.3%
Consumer Goods
2.9%
Computer Software
2.9%
‐
‐
Other
0.0%
Automotive
95.0%
Telecommunications
2.5%
Internet
2.5%
‐
‐
Other
0.0%
Most Helpful Reviews
GaragePlug
Most Helpful Favorable Review
Ashwini T.
Verified User in Automotive
I can search all the customers very quickly and best support team
Most Helpful Critical Review
Shop-Ware
Most Helpful Favorable Review
Verified User in Automotive
Very easy to use, has excellent training resources, and the response time from the software development team is amazing. It's almost like they can read my mind as to what needs to be changed and added!
Most Helpful Critical Review
Ashwini T.
Verified User in Automotive
I can search all the customers very quickly and best support team
Verified User in Automotive
Very easy to use, has excellent training resources, and the response time from the software development team is amazing. It's almost like they can read my mind as to what needs to be changed and added!
Discussions
GaragePlug has no discussions with answers
Non-Standard Vins
2 comments
Official Response from Shop-Ware
Shop-Ware will decode the VIN for standard production vehicles built in 1982 or newer. If you need to add a car without a standard VIN, first click on the...Read more
Automated Alerts
1 comment
Official Response from Shop-Ware
No, shops always control when a customer receives an update from Shop-Ware by using the “Share” button. Why? Because when shops control information, they can...Read more
CRM Integrations
1 comment
Official Response from Shop-Ware
Shop-Ware is compatible with the following CRM providers:
MyShopManager
Service Intelligence
MechanicAdvisor
Kukui
MechanicNet
Autotext.me
Throttle CRMRead more
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