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Compare Fullstory and Glassbox 
At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Enterprise (78.3% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Fullstory
Star Rating
(851)4.5 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 4 pricing plansGlassbox
Star Rating
(804)4.9 out of 5
Market Segments
Enterprise (78.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GlassboxFullstory vs Glassbox
When assessing the two solutions, reviewers found Glassbox easier to use, set up, and administer. Reviewers also preferred doing business with Glassbox overall.
- Reviewers felt that Glassbox meets the needs of their business better than Fullstory.
- When comparing quality of ongoing product support, reviewers felt that Glassbox is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Glassbox over Fullstory.
Pricing
Entry-Level Pricing
Fullstory
Business
Contact Us
For teams that need total cross-functional clarity into their digital portfolio.
- Autocapture
- Session Insights
- Core Product Analytics
Glassbox
No pricing availableFree Trial
Fullstory
Free Trial is available
Glassbox
Free Trial is available
Ratings
Meets Requirements
8.7
749
9.8
736
Ease of Use
8.1
761
9.7
738
Ease of Setup
8.2
433
9.8
473
Ease of Admin
8.7
236
9.8
343
Quality of Support
9.0
575
9.8
735
Has the product been a good partner in doing business?
8.9
229
9.9
347
Product Direction (% positive)
8.8
733
9.9
727
Features by Category
Metrics
8.5
269
9.9
572
8.6
263
9.9
566
8.3
252
9.9
560
8.7
269
9.9
564
8.4
276
9.9
559
7.8
245
9.9
545
7.7
245
9.9
541
8.2
257
9.9
546
8.5
258
9.9
541
Reporting
8.7
276
9.9
554
8.3
261
9.9
540
7.9
262
9.8
532
8.7
267
9.9
532
7.9
235
9.9
528
7.8
241
9.9
520
8.4
261
9.9
532
Other
8.3
265
9.9
522
7.8
232
9.9
505
8.0
254
9.9
503
7.6
226
9.9
497
7.4
226
9.9
490
6.6
222
9.8
486
7.6
214
9.9
488
Agentic AI - Digital Analytics
6.1
11
Not enough data
6.5
12
Not enough data
6.4
13
Not enough data
6.4
13
10.0
5
Administration
7.5
252
9.9
516
7.8
256
9.9
492
8.7
271
9.9
530
8.3
271
9.8
518
User Identification
7.7
75
9.9
478
8.5
78
10.0
481
8.8
78
10.0
485
Tracking & Reporting
8.5
77
10.0
472
9.0
76
10.0
471
8.2
74
10.0
468
8.8
78
9.9
465
8.7
78
10.0
474
8.9
77
10.0
468
Metrics
8.8
80
10.0
457
8.6
74
9.9
469
8.2
73
10.0
470
8.0
73
10.0
467
8.7
78
9.9
470
User Behavior
9.0
375
|
Verified
9.8
518
|
Verified
8.6
356
|
Verified
9.8
514
|
Verified
8.5
371
|
Verified
9.8
515
|
Verified
A/B Testing
8.4
347
|
Verified
9.8
501
|
Verified
Feature Not Available
9.8
506
8.3
353
|
Verified
9.8
526
|
Verified
8.2
327
|
Verified
9.9
494
|
Verified
Visitor Information
8.5
368
|
Verified
9.8
540
|
Verified
8.2
363
|
Verified
9.8
561
|
Verified
Agentic AI - Session Replay
5.9
21
8.5
11
Product Analytics
7.8
190
10.0
449
8.6
204
9.9
449
8.5
199
9.9
450
8.4
213
10.0
452
7.3
197
9.9
457
7.6
174
10.0
451
7.3
189
9.9
468
7.5
176
10.0
445
Agentic AI - Product Analytics
5.2
9
9.5
7
5.2
9
9.8
7
5.9
9
9.2
6
5.2
9
10.0
6
Analytics
7.8
75
10.0
294
8.2
82
10.0
297
8.4
81
10.0
293
7.5
78
10.0
297
7.1
77
10.0
295
Feature Not Available
10.0
311
Administration
7.8
78
10.0
307
6.7
80
10.0
290
7.2
77
10.0
290
Generative AI
5.8
77
10.0
58
Agentic AI - E-Commerce Analytics
4.2
6
Not enough data
4.2
6
Not enough data
5.3
6
Not enough data
4.2
6
Not enough data
4.2
6
Not enough data
Experience
Not enough data
10.0
435
Not enough data
9.9
437
Not enough data
9.9
437
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
9.9
407
Not enough data
9.9
431
Not enough data
9.9
430
Performance
Not enough data
10.0
430
Not enough data
10.0
432
Not enough data
10.0
429
Not enough data
10.0
430
Data Sourcing
7.4
100
Not enough data
7.7
98
Not enough data
Feature Not Available
Not enough data
7.9
99
Not enough data
Intelligence
6.9
97
Not enough data
6.8
99
Not enough data
7.0
96
Not enough data
Platform Basics
Not enough data
9.9
339
Not enough data
9.9
340
Not enough data
9.9
333
Not enough data
9.9
335
Not enough data
10.0
163
Agentic AI - Customer Journey Mapping
Not enough data
9.0
7
Platform Basics
Not enough data
9.9
471
|
Verified
Not enough data
9.8
475
|
Verified
Platform Data
Not enough data
9.9
472
|
Verified
Not enough data
9.9
470
|
Verified
Not enough data
9.9
476
|
Verified
Not enough data
9.9
473
|
Verified
Platform Additional Functionality
Not enough data
9.8
473
|
Verified
Not enough data
9.9
466
|
Verified
Not enough data
9.9
477
|
Verified
Agentic AI - Customer Journey Analytics
Not enough data
10.0
6
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
10.0
6
Feedback Management
Not enough data
9.9
211
Not enough data
9.9
211
Not enough data
9.9
211
Feedback Analysis
Not enough data
9.9
212
Not enough data
9.7
209
Not enough data
9.9
211
Feedback Sources
Not enough data
9.9
210
Not enough data
9.9
212
Not enough data
9.4
210
Not enough data
9.9
209
Generative AI
Not enough data
9.8
67
Not enough data
Feature Not Available
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
10.0
62
Not enough data
Feature Not Available
Survey Management
Not enough data
10.0
290
Not enough data
10.0
270
Not enough data
10.0
269
Not enough data
9.6
264
Process Management
Not enough data
10.0
264
Not enough data
10.0
266
Not enough data
10.0
268
Not enough data
10.0
280
System Management
Not enough data
10.0
243
Not enough data
10.0
238
Scalability and Performance - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cost and Efficiency - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration and Extensibility - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Compliance - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability and Support - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
6.7
8
Not enough data
7.1
7
Not enough data
6.9
7
Not enough data
6.7
6
Not enough data
7.2
6
Not enough data
7.2
6
Not enough data
Analysis
8.3
177
9.9
480
8.3
171
9.9
481
8.2
159
9.9
466
8.1
169
9.9
464
8.7
170
9.9
467
Reporting
8.9
186
10.0
467
9.3
195
9.9
466
8.7
182
9.9
467
8.4
173
10.0
460
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
8.8
80
10.0
457
8.6
74
9.9
469
8.2
73
10.0
470
8.0
73
10.0
467
8.7
78
9.9
470
Variation Testing
7.5
50
10.0
429
7.0
48
10.0
428
8.1
49
10.0
431
8.5
51
10.0
436
7.7
49
10.0
427
7.1
47
10.0
430
Reporting
9.3
55
10.0
459
9.0
54
10.0
456
Personalization
8.2
52
10.0
445
7.8
48
10.0
428
9.0
52
10.0
425
Administration
8.3
48
10.0
426
8.3
47
10.0
428
9.3
53
10.0
429
9.0
53
10.0
429
Categories
Categories
Shared Categories
Fullstory and Glassbox are categorized as E-Commerce Analytics, Product Analytics, Session Replay, Heatmap Tools, Mobile App Analytics, Mobile App Optimization, and Digital Analytics
Unique Categories
Fullstory is categorized as SAP Store, Customer Data Platform (CDP), and Generative AI Infrastructure
Reviews
Reviewers' Company Size
Fullstory
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.1%
Information Technology and Services
10.1%
Financial Services
8.7%
Retail
5.8%
Marketing and Advertising
4.1%
Other
49.3%
Financial Services
37.2%
Insurance
11.5%
Retail
11.1%
Telecommunications
6.3%
Banking
3.6%
Other
30.3%
Discussions
Is there anything FullStory doesn't support?
2 Comments
Official Response from Fullstory
Alas, there are still a few things we can't do. This isn't necessarily an exhaustive list, since new technology is constantly popping up, but these are the...Read more
What is Session Replay?
2 Comments
PW
Session Replay allows you to playback a customer interacting with your site. It's a fully-animated experience that includes every action that a customer...Read more
How does FullStory work?
1 Comment
Official Response from Fullstory
If you’ve ever built or modified a website, then you’ve seen HTML. The tags in HTML (e.g., <p>Here’s a paragraph.</p>) generate what are called Document...Read more
When do we get to utilize Customer Journey Maps?
2 Comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 Comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 Comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
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