Compare Fullstory and Glassbox 
At a Glance
Market Segments
Mid-Market (50.7% of reviews)
Enterprise (77.8% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Fullstory
Star Rating
(784)4.5 out of 5
Market Segments
Mid-Market (50.7% of reviews)
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 5 pricing plansGlassbox
Star Rating
(748)4.9 out of 5
Market Segments
Enterprise (77.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about GlassboxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Fullstory excels in its Session Replay feature, allowing for detailed playback of user interactions, while Glassbox's Session Replays are noted for their high fidelity and accuracy, providing a more immersive experience.
- Reviewers mention that Fullstory's Custom Event Tracking is user-friendly but lacks some advanced capabilities found in Glassbox, which offers more robust Custom Event Tracking options that cater to complex user journeys.
- G2 users highlight that Glassbox's Real-Time Monitoring is superior, with faster data processing and alerts, whereas Fullstory's Real-Time Insights are effective but can lag behind in speed during peak usage times.
- Users on G2 appreciate Fullstory's Feedback Management tools for their simplicity and effectiveness, while Glassbox's Feedback Aggregation is praised for its comprehensive analysis capabilities, allowing for deeper insights into user sentiment.
- Reviewers say that Fullstory's Ease of Use is a significant advantage, making it accessible for teams without extensive technical expertise, while Glassbox, although powerful, may require more training to fully leverage its advanced features.
- Users report that Glassbox shines in Data Segmentation, offering advanced filtering options that allow for precise targeting, whereas Fullstory's Segmentation features are effective but not as granular, limiting some analytical capabilities.
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Pricing
Entry-Level Pricing
Fullstory
Data Direct
Contact Us
For data science and analytics teams to build predictive models or use data for GenAI and LLMs.
- Clean, structured, AI-ready behavioral data synced directly to your warehouse.
Glassbox
No pricing availableFree Trial
Fullstory
Free Trial is available
Glassbox
No trial information availableRatings
Meets Requirements
8.7
686
9.8
680
Ease of Use
8.1
697
9.7
681
Ease of Setup
8.2
389
9.8
416
Ease of Admin
8.6
206
9.8
337
Quality of Support
8.9
514
9.8
680
Has the product been a good partner in doing business?
8.8
198
9.9
341
Product Direction (% positive)
8.7
669
9.9
672
Features by Category
Metrics
8.5
246
9.9
537
8.5
241
9.8
535
8.3
230
9.9
534
8.7
251
9.9
535
8.3
251
9.9
530
7.8
226
9.9
519
7.7
226
9.9
514
8.2
237
9.9
519
8.5
237
9.9
517
Reporting
8.7
256
9.9
534
8.2
242
9.9
520
7.8
243
9.8
515
8.7
246
9.9
514
7.8
216
9.9
512
7.8
222
9.9
504
8.4
242
9.9
515
Other
8.4
245
9.9
506
7.9
213
9.9
492
8.0
235
9.9
489
7.6
207
9.9
483
7.4
207
9.9
478
6.8
204
9.8
477
7.5
196
9.9
476
Administration
7.5
232
9.9
504
7.8
238
9.9
481
8.6
249
9.9
520
8.3
253
9.8
510
User Identification
8.0
68
9.9
472
8.5
71
10.0
473
8.8
71
10.0
477
Tracking & Reporting
8.5
70
10.0
464
8.9
69
10.0
461
8.2
67
10.0
458
8.8
71
9.9
456
8.8
70
10.0
466
8.9
70
10.0
462
Metrics
8.7
72
10.0
449
8.6
66
9.9
459
8.3
65
10.0
460
8.0
65
10.0
457
8.7
70
10.0
462
User Response Methods
Not enough data
10.0
149
Not enough data
10.0
168
Not enough data
10.0
151
Not enough data
9.9
147
Not enough data
9.6
149
Participant Selection
Not enough data
10.0
155
Not enough data
9.2
137
Not enough data
10.0
156
Not enough data
9.2
136
Insights
Not enough data
10.0
144
Not enough data
10.0
143
Not enough data
10.0
141
Generative AI
Not enough data
10.0
50
User Behavior
9.0
341
|
Verified
9.8
495
|
Verified
7.5
272
9.8
497
|
Verified
8.6
328
|
Verified
9.8
491
|
Verified
8.4
332
|
Verified
9.8
492
|
Verified
A/B Testing
8.5
316
|
Verified
9.8
477
|
Verified
Feature Not Available
9.8
483
8.3
319
|
Verified
9.8
503
|
Verified
8.3
301
|
Verified
9.9
471
|
Verified
Visitor Information
8.5
338
|
Verified
9.9
518
|
Verified
8.3
332
|
Verified
9.8
539
|
Verified
Product Analytics
7.7
175
10.0
437
8.7
188
10.0
439
8.5
185
10.0
440
8.4
199
10.0
443
7.3
182
9.9
446
7.7
160
10.0
439
7.4
176
9.9
458
7.6
164
10.0
435
Analytics
7.8
64
10.0
291
8.0
70
10.0
291
8.2
67
10.0
290
7.5
67
10.0
293
7.2
67
10.0
290
Feature Not Available
10.0
304
Administration
7.7
68
10.0
302
6.8
68
10.0
285
7.2
67
10.0
286
Generative AI
5.7
68
10.0
55
Experience
Not enough data
10.0
428
Not enough data
9.9
429
Not enough data
9.9
431
Management
Not enough data
10.0
402
Not enough data
9.9
425
Not enough data
9.9
424
Performance
Not enough data
10.0
424
Not enough data
10.0
425
Not enough data
10.0
423
Not enough data
10.0
424
Data Sourcing
7.5
98
Not enough data
7.7
96
Not enough data
Feature Not Available
Not enough data
7.9
97
Not enough data
Intelligence
7.0
95
Not enough data
6.8
98
Not enough data
7.0
94
Not enough data
Platform Basics
Not enough data
10.0
329
Not enough data
9.9
332
Not enough data
10.0
325
Not enough data
10.0
326
Not enough data
10.0
154
Platform Basics
Not enough data
9.9
462
|
Verified
Not enough data
9.8
467
|
Verified
Platform Data
Not enough data
9.9
464
|
Verified
Not enough data
9.9
463
|
Verified
Not enough data
9.9
470
|
Verified
Not enough data
9.9
466
|
Verified
Platform Additional Functionality
Not enough data
9.8
465
|
Verified
Not enough data
9.9
458
|
Verified
Not enough data
9.9
470
|
Verified
Feedback Management
Not enough data
10.0
203
Not enough data
10.0
203
Not enough data
10.0
203
Feedback Analysis
Not enough data
10.0
204
Not enough data
9.8
202
Not enough data
10.0
203
Feedback Sources
Not enough data
10.0
202
Not enough data
10.0
204
Not enough data
9.5
202
Not enough data
10.0
200
Generative AI
Not enough data
10.0
59
Not enough data
Feature Not Available
Generative AI
Not enough data
10.0
58
Not enough data
Feature Not Available
Survey Management
Not enough data
10.0
287
Not enough data
10.0
266
Not enough data
10.0
265
Not enough data
9.6
260
Process Management
Not enough data
10.0
261
Not enough data
10.0
261
Not enough data
10.0
264
Not enough data
10.0
276
System Management
Not enough data
10.0
239
Not enough data
10.0
233
Scalability and Performance - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cost and Efficiency - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration and Extensibility - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Compliance - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability and Support - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.3
164
9.9
474
8.3
159
9.9
475
8.2
148
9.9
459
8.0
157
9.9
458
8.7
156
9.9
460
Reporting
8.9
169
10.0
461
9.2
175
9.9
461
8.6
166
9.9
459
8.3
157
10.0
454
Metrics
8.7
72
10.0
449
8.6
66
9.9
459
8.3
65
10.0
460
8.0
65
10.0
457
8.7
70
10.0
462
Variation Testing
8.1
44
10.0
422
7.6
43
10.0
422
8.7
43
10.0
425
9.1
45
10.0
430
8.3
44
10.0
420
7.7
42
10.0
423
Reporting
9.3
48
10.0
452
9.2
48
10.0
450
Personalization
8.7
47
10.0
439
8.3
43
10.0
422
9.4
46
10.0
418
Administration
8.5
41
10.0
420
8.4
43
10.0
421
9.3
48
10.0
423
9.0
48
10.0
423
Categories
Categories
Shared Categories
Fullstory and Glassbox are categorized as E-Commerce Analytics, Product Analytics, Session Replay, Heatmap Tools, Mobile App Analytics, Mobile App Optimization, and Digital Analytics
Unique Categories
Fullstory is categorized as SAP Store, Customer Data Platform (CDP), and Generative AI Infrastructure
Glassbox is categorized as Customer Journey Mapping, Digital Experience Monitoring (DEM), User Research, Customer Journey Analytics, Enterprise Feedback Management, and Feedback Analytics
Reviews
Reviewers' Company Size
Fullstory
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.9%
Information Technology and Services
10.4%
Financial Services
8.5%
Retail
4.6%
Marketing and Advertising
4.3%
Other
49.3%
Financial Services
35.5%
Insurance
12.0%
Retail
11.3%
Telecommunications
5.6%
Banking
3.6%
Other
32.0%
Most Helpful Reviews
Fullstory
Most Helpful Favorable Review
Verified User in Internet
Segmentation is straightforward, as well as the ability to share session playbacks in the tool with other users. You can also write notes to describe what they do in their session, which is handy if you're trying to explain why you shared it. A dedicated...
Most Helpful Critical Review
Ruven K.
Verified User in Computer Software
Sometimes it felt hard to set up basic metrics
Glassbox
Most Helpful Favorable Review
Thomas O.
Verified User in Financial Services
Well first of all its really easy to use and to get setup. literally I was up and running in a few hours. In terms of looking up sessions - I can find all sessions I need very quickly based on any kind of attribute or piece of data which was part of the...
Most Helpful Critical Review
Logan J.
Verified User in Banking
It may be my lack of experience with the tool but I have feel like Glassbox is clunky.
Verified User in Internet
Segmentation is straightforward, as well as the ability to share session playbacks in the tool with other users. You can also write notes to describe what they do in their session, which is handy if you're trying to explain why you shared it. A dedicated...
Thomas O.
Verified User in Financial Services
Well first of all its really easy to use and to get setup. literally I was up and running in a few hours. In terms of looking up sessions - I can find all sessions I need very quickly based on any kind of attribute or piece of data which was part of the...
Ruven K.
Verified User in Computer Software
Sometimes it felt hard to set up basic metrics
Logan J.
Verified User in Banking
It may be my lack of experience with the tool but I have feel like Glassbox is clunky.
Alternatives
Discussions
Is there anything FullStory doesn't support?
2 comments
Official Response from Fullstory
Alas, there are still a few things we can't do. This isn't necessarily an exhaustive list, since new technology is constantly popping up, but these are the...Read more
What is Session Replay?
2 comments
PW
Session Replay allows you to playback a customer interacting with your site. It's a fully-animated experience that includes every action that a customer...Read more
How does FullStory work?
1 comment
Official Response from Fullstory
If you’ve ever built or modified a website, then you’ve seen HTML. The tags in HTML (e.g., <p>Here’s a paragraph.</p>) generate what are called Document...Read more
When do we get to utilize Customer Journey Maps?
2 comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
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