Compare Front and Polymail 
At a Glance
Market Segments
Small-Business (49.7% of reviews)
Small-Business (83.9% of reviews)
Entry-Level Pricing
$19.00 1 user/month
No pricing available
Front
Star Rating
(2,254)4.7 out of 5
Market Segments
Small-Business (49.7% of reviews)
Entry-Level Pricing
$19.00 1 user/month
Free Trial is available
Browse all 4 pricing plansPolymail
Star Rating
(112)4.4 out of 5
Market Segments
Small-Business (83.9% of reviews)
Entry-Level Pricing
No pricing available
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Front vs Polymail
When assessing the two solutions, reviewers found Front easier to use and do business with overall. However, reviewers felt that Polymail is easier to set up. Both products were equally easy to administer.
- Reviewers felt that Front meets the needs of their business better than Polymail.
- When comparing quality of ongoing product support, reviewers felt that Front is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Front over Polymail.
Pricing
Entry-Level Pricing
Front
Starter
$19.00
1 user/month
For teams that need to quickly gain control over message overload
- Omnichannel messaging
- Team collaboration on customer messages
- Calendar and one-click meeting schedule
Polymail
No pricing availableFree Trial
Front
Free Trial is available
Polymail
No trial information availableRatings
Meets Requirements
9.1
1,770
8.5
103
Ease of Use
9.2
1,784
9.0
103
Ease of Setup
8.8
577
9.4
29
Ease of Admin
9.0
437
9.0
28
Quality of Support
9.1
1,526
8.9
91
Has the product been a good partner in doing business?
9.2
424
9.1
27
Product Direction (% positive)
9.3
1,660
9.1
104
Features by Category
Ticket and Case Management
8.9
218
|
Verified
Not enough data
9.1
217
|
Verified
Not enough data
9.0
239
|
Verified
Not enough data
8.9
235
|
Verified
Not enough data
8.9
200
|
Verified
Not enough data
9.1
262
Not enough data
9.2
238
|
Verified
Not enough data
8.7
214
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
8.8
191
|
Verified
Not enough data
9.2
229
|
Verified
Not enough data
8.9
189
|
Verified
Not enough data
8.5
170
|
Verified
Not enough data
7.9
92
Not enough data
Platform
8.4
176
|
Verified
Not enough data
8.5
238
|
Verified
Not enough data
8.8
218
|
Verified
Not enough data
8.6
190
|
Verified
Not enough data
8.2
190
|
Verified
Not enough data
8.4
199
|
Verified
Not enough data
Channels
8.9
583
Not enough data
8.6
483
Not enough data
8.0
432
Not enough data
Design
8.8
606
Not enough data
8.3
489
Not enough data
8.8
701
Not enough data
8.8
664
Not enough data
8.8
522
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Usability
8.9
52
Not enough data
9.0
51
Not enough data
9.0
53
Not enough data
Reporting
8.3
51
Not enough data
7.7
49
Not enough data
8.2
52
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Inbox Tools
9.3
754
Not enough data
8.9
762
Not enough data
9.1
740
Not enough data
9.0
780
Not enough data
Coordination Tools
8.5
673
Not enough data
8.7
654
Not enough data
8.7
594
Not enough data
Software Options
9.3
741
Not enough data
8.6
671
Not enough data
Conversational Platform
8.8
460
Not enough data
8.8
354
Not enough data
8.8
355
Not enough data
8.9
313
Not enough data
Support Automation
8.8
382
Not enough data
9.0
385
Not enough data
8.8
347
Not enough data
8.7
297
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Sorting & Filtering
8.3
171
Not enough data
9.1
174
Not enough data
7.7
166
Not enough data
8.5
166
Not enough data
Integrations
8.1
162
Not enough data
8.6
165
Not enough data
7.5
154
Not enough data
Time Management
9.0
165
Not enough data
8.7
163
Not enough data
9.4
170
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
8.8
204
|
Verified
Not enough data
9.0
250
|
Verified
Not enough data
9.0
194
Not enough data
9.0
216
|
Verified
Not enough data
8.9
138
Not enough data
Internal Use
8.5
238
|
Verified
Not enough data
9.3
268
|
Verified
Not enough data
8.9
181
Not enough data
8.9
206
Not enough data
9.5
271
|
Verified
Not enough data
8.8
206
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.4
41
Not enough data
8.7
40
Not enough data
8.0
40
Not enough data
8.3
39
Not enough data
8.5
38
Not enough data
Self-Service Platform
8.2
38
Not enough data
8.5
38
Not enough data
7.9
38
Not enough data
8.4
37
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.2(won by default)
188
Not enough data
8.9(won by default)
150
Not enough data
8.9(won by default)
163
Not enough data
Channels
9.5(won by default)
232
Not enough data
9.2(won by default)
183
Not enough data
8.9(won by default)
173
Not enough data
8.5(won by default)
123
Not enough data
9.2(won by default)
149
Not enough data
Insight
9.0(won by default)
132
Not enough data
8.8(won by default)
150
Not enough data
8.9(won by default)
130
Not enough data
9.1(won by default)
145
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Analytics
Not enough data
9.1
75
Not enough data
9.1
72
Not enough data
8.8
71
Customizations
Not enough data
8.6
61
Not enough data
9.1
67
Not enough data
9.1
72
Not enough data
7.8
63
Not enough data
8.7
53
Generative AI
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Front and Polymail share no categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Polymail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.2%
Computer Software
8.2%
Information Technology and Services
7.7%
Transportation/Trucking/Railroad
5.6%
Financial Services
4.7%
Other
63.6%
Marketing and Advertising
16.1%
Computer Software
12.5%
Information Technology and Services
11.6%
Internet
8.9%
Real Estate
4.5%
Other
46.4%
Most Helpful Reviews
Front
Most Helpful Favorable Review
Lara B.
Verified User in Higher Education
Being able to communicate internally between emails is massive. I really love the internal forum style, almost similar to social media in that you can use emojis, etc., but also more comprehensive and there are extra elements that help make communication...
Most Helpful Critical Review
Kim C.
Verified User in Internet
Templates & rules leave a lot to be desired. I cannot have dynamic fields that I choose from or that I pre-fill before I insert a template. I cannot cc' a specific person in a template. I cannot have a rule that automatically replies all. If I want to do...
Polymail
Most Helpful Favorable Review
Andrew T.
Verified User in Information Technology and Services
Everything related to tracking, link tracking, read receipts, etc... It's incredible, especially my line of work.
Most Helpful Critical Review
Sophie A.
Verified User in Marketing and Advertising
buggy and crashes, syncing not great, search not great
Lara B.
Verified User in Higher Education
Being able to communicate internally between emails is massive. I really love the internal forum style, almost similar to social media in that you can use emojis, etc., but also more comprehensive and there are extra elements that help make communication...
Andrew T.
Verified User in Information Technology and Services
Everything related to tracking, link tracking, read receipts, etc... It's incredible, especially my line of work.
Kim C.
Verified User in Internet
Templates & rules leave a lot to be desired. I cannot have dynamic fields that I choose from or that I pre-fill before I insert a template. I cannot cc' a specific person in a template. I cannot have a rule that automatically replies all. If I want to do...
Sophie A.
Verified User in Marketing and Advertising
buggy and crashes, syncing not great, search not great
Discussions
What is Front used for?
2 comments
LA
The text appears to be in English already. If you have a specific text in an unknown language that you would like translated, please provide it.Read more
How do I categorize my emails automatically?
1 comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Polymail has no discussions with answers
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