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Compare FreshChat and Tidio 
Featured Products
At a Glance
Market Segments
Small-Business (58.6% of reviews)
Small-Business (90.7% of reviews)
Entry-Level Pricing
$0.00
Free Per Month
FreshChat
Star Rating
(491)4.4 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansTidio
Star Rating
(1,878)4.6 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Tidio excels in overall user satisfaction, reflected in its higher G2 Score compared to FreshChat. Users appreciate Tidio's straightforward setup and live chat features, which enhance customer engagement and support.
- Users say that FreshChat is particularly effective for handling customer complaints and queries, with one reviewer noting its simplicity and ability to provide all customer information in one place. This makes it a strong choice for businesses focused on customer service.
- According to verified reviews, Tidio's recent introduction of the Lyro AI agent has been well-received, allowing for automatic knowledge base creation and seamless conversation transfers between AI and human operators. This feature significantly improves response accuracy and efficiency.
- Reviewers mention that FreshChat is easy to use and integrates well with other tools, making it a favorite among small businesses. Users highlight its quick setup and the helpfulness of customer support, which can be crucial for teams with limited resources.
- G2 reviewers note that Tidio's notification system allows users to respond to customer inquiries even when offline, which helps reduce response times and improve overall customer satisfaction. This feature is particularly beneficial for businesses that operate outside of regular hours.
- Users report that while FreshChat has strong live chat capabilities, Tidio's overall feature set, including its automation and AI functionalities, positions it as a more comprehensive solution for businesses looking to enhance their customer interaction strategies.
Pricing
Entry-Level Pricing
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
FreshChat
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
8.7
399
9.1
1,311
Ease of Use
9.1
401
9.3
1,329
Ease of Setup
8.8
255
9.2
1,069
Ease of Admin
9.0
243
9.2
954
Quality of Support
8.8
393
9.2
1,143
Has the product been a good partner in doing business?
8.8
239
9.2
904
Product Direction (% positive)
9.0
401
9.2
1,178
Features by Category
Ticket and Case Management
Not enough data
8.6
84
Not enough data
8.4
82
Not enough data
8.5
88
Not enough data
8.7
90
Not enough data
8.0
72
Not enough data
8.6
81
Not enough data
8.3
76
Not enough data
8.4
76
Generative AI
Not enough data
7.3
45
Not enough data
6.9
43
Agentic AI - Help Desk
Not enough data
7.0
14
Not enough data
7.1
14
Not enough data
7.0
14
Communication Channels
Not enough data
8.7
81
Not enough data
8.7
79
Not enough data
9.3
88
Not enough data
8.1
74
Not enough data
7.3
69
Platform
Not enough data
8.9
104
8.5
273
|
Verified
8.9
718
|
Verified
Not enough data
9.0
108
Not enough data
8.7
109
Not enough data
8.1
94
Not enough data
8.8
106
Core Conversational Capabilities - AI Chatbots
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
8.7
5
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
7.9
102
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
102
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
100
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.9
43
|
Verified
8.5
86
8.4
45
|
Verified
8.3
88
9.4
48
|
Verified
9.2
86
9.1
48
|
Verified
8.8
85
Channels
8.7
38
|
Verified
8.2
83
9.0
45
|
Verified
9.0
84
8.8
32
8.0
79
9.0
32
|
Verified
7.7
75
8.9
37
|
Verified
7.9
79
Customers
9.0
41
|
Verified
8.6
81
8.8
43
|
Verified
8.5
82
8.6
44
|
Verified
8.8
80
8.9
38
|
Verified
8.8
82
8.9
38
|
Verified
8.8
82
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.1
56
Not enough data
8.1
55
Not enough data
Feature Not Available
Design
Not enough data
8.4
54
Not enough data
7.6
55
Not enough data
8.0
55
Not enough data
8.2
54
Not enough data
8.3
54
Generative AI
Not enough data
7.7
36
Not enough data
7.7
35
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
8.5
103
8.7
497
8.6
104
8.8
487
8.9
102
8.8
488
8.7
99
8.7
470
8.6
83
8.7
427
Platform
9.2
105
9.3
508
8.9
100
8.8
457
8.8
100
8.7
456
8.5
99
8.6
456
8.4
78
8.3
352
9.0
93
8.7
405
8.8
94
8.9
467
Generative AI
8.4
42
8.0
128
8.6
42
8.1
125
Conversational Platform
8.6
148
8.4
124
Feature Not Available
8.1
117
8.5
127
8.1
118
8.6
111
8.4
120
Support Automation
8.6
133
8.4
113
8.6
135
8.3
110
8.5
134
8.5
110
8.8
116
8.4
116
Generative AI
8.5
61
8.1
70
8.5
61
8.1
69
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.2
22
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
8.5
73
7.8
83
8.6
72
7.4
79
7.8
73
7.2
80
Communication
9.2
280
|
Verified
9.3
753
|
Verified
8.5
293
|
Verified
9.1
757
|
Verified
8.4
202
|
Verified
8.6
543
8.9
248
|
Verified
9.1
653
|
Verified
8.2
138
|
Verified
8.5
485
|
Verified
Internal Use
8.5
273
|
Verified
8.9
718
|
Verified
8.7
268
|
Verified
9.0
619
|
Verified
8.4
221
|
Verified
8.8
613
|
Verified
8.7
256
|
Verified
8.6
587
|
Verified
9.0
250
|
Verified
8.8
570
|
Verified
8.5
255
|
Verified
8.7
597
|
Verified
Generative AI
8.9
33
8.1
54
Self-Service Experience
8.9
92
8.7
92
8.7
93
8.8
82
8.4
80
8.6
27
8.5
67
8.8
88
8.6
69
8.9
89
Self-Service Platform
9.1
74
8.7
91
8.9
77
9.0
95
8.0
68
8.8
89
8.8
77
8.8
91
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2(won by 1.3)
23
7.9
26
9.5(won by 1.6)
23
7.9
26
Process
9.4(won by 1.2)
43
8.2
48
9.4(won by 0.8)
48
8.6
50
9.2(won by 0.8)
42
8.4
45
Channels
9.2(won by 0.3)
50
8.9
51
9.2(won by 0.3)
53
8.9
52
9.5(won by 0.1)
53
9.4
53
9.0(won by 0.8)
43
8.2
45
9.3(won by 0.6)
44
8.7
45
Insight
9.2(won by 0.6)
41
8.6
44
8.9(won by 0.5)
49
8.4
48
9.2(won by 0.1)
46
9.1
53
9.1
48
9.3(won by 0.2)
43
Generative AI
Not enough data
5.2
7
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.6
45
Not enough data
8.1
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.5
42
Not enough data
8.7
43
Not enough data
8.6
44
Automation
Not enough data
8.6
47
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FreshChat and Tidio are categorized as Conversational Marketing, Conversational Support, Chatbots, Social Customer Service, Live Chat, Customer Self-Service, and AI Customer Support Agents
Unique Categories
FreshChat has no unique categories
Reviews
Reviewers' Company Size
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.5%
Computer Software
9.8%
Consumer Services
8.1%
Financial Services
5.7%
Retail
4.8%
Other
61.2%
Retail
8.3%
Marketing and Advertising
7.2%
Computer Software
5.6%
Information Technology and Services
5.2%
Health, Wellness and Fitness
4.0%
Other
69.7%
Alternatives
Discussions
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
Official Response from FreshChat
We have no code easy to use bot builders to help you set up powerful chatbots. You can refer to these solution articles to help you build one. You can also...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
Official Response from FreshChat
No, you can't modify ticker details from FreshchatRead more
What are the advanced Whatsapp integration features that we can use besides incoming chats?
1 Comment
Official Response from FreshChat
You can also run proactive campaigns using WhatsApp. Please refer to this link for more details- https://bit.ly/3vCWmBVRead more
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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