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Compare FreshDirect and Shipt

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At a Glance
FreshDirect
FreshDirect
Star Rating
(10)4.3 out of 5
Market Segments
Small-Business (80.0% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about FreshDirect
Shipt
Shipt
Star Rating
(17)3.9 out of 5
Market Segments
Small-Business (43.8% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Shipt
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Reviews say that FreshDirect excels in its user-friendly interface, with an Ease of Use score of 9.1, making it easier for small businesses to navigate compared to Shipt's score of 8.6.
  • Users report that FreshDirect has a strong product direction, receiving a perfect score of 10.0, which indicates a clear vision for future updates and improvements, while Shipt's score of 9.1 suggests a slightly less robust roadmap.
  • Reviewers mention that FreshDirect's quality of support is rated at 9.0, highlighting their responsiveness and helpfulness, whereas Shipt's support quality is rated at 8.8, indicating room for improvement in customer service.
  • G2 users note that FreshDirect has a higher score for meeting requirements at 9.0, suggesting that it better aligns with the needs of small businesses compared to Shipt's score of 9.4, which, while still strong, indicates a slight edge for FreshDirect in this area.
  • Users on G2 report that FreshDirect has a larger number of reviews (10) compared to Shipt (16), which may suggest a more established user base and potentially more reliable feedback on its performance.
  • Reviewers mention that FreshDirect shines in its ease of setup, although specific scores were not provided, indicating that users find it straightforward to get started, while Shipt's ease of setup score is 8.6, suggesting it may require more effort to implement.
Pricing
Entry-Level Pricing
FreshDirect
No pricing available
Shipt
No pricing available
Free Trial
FreshDirect
No trial information available
Shipt
No trial information available
Ratings
Meets Requirements
9.0
8
9.4
12
Ease of Use
9.1
9
8.6
14
Ease of Setup
Not enough data
8.6
7
Ease of Admin
Not enough data
9.2
6
Quality of Support
9.0
7
8.8
12
Has the product been a good partner in doing business?
Not enough data
9.5
7
Product Direction (% positive)
10.0
8
9.1
13
Categories
Categories
Shared Categories
FreshDirect
FreshDirect
Shipt
Shipt
FreshDirect and Shipt are categorized as Grocery Delivery
Unique Categories
FreshDirect
FreshDirect has no unique categories
Shipt
Shipt has no unique categories
Reviews
Reviewers' Company Size
FreshDirect
FreshDirect
Small-Business(50 or fewer emp.)
80.0%
Mid-Market(51-1000 emp.)
20.0%
Enterprise(> 1000 emp.)
0%
Shipt
Shipt
Small-Business(50 or fewer emp.)
43.8%
Mid-Market(51-1000 emp.)
25.0%
Enterprise(> 1000 emp.)
31.3%
Reviewers' Industry
FreshDirect
FreshDirect
Consulting
10.0%
Wholesale
10.0%
Retail
10.0%
Real Estate
10.0%
Mining & Metals
10.0%
Other
50.0%
Shipt
Shipt
Retail
12.5%
Food & Beverages
12.5%
Writing and Editing
6.3%
Telecommunications
6.3%
Photography
6.3%
Other
56.3%
Most Helpful Reviews
FreshDirect
FreshDirect
Most Helpful Favorable Review
HB
Hare B.
Verified User in Mining & Metals

Get your Fresh fruit to door step with just click and also supply daily need grocery.

Most Helpful Critical Review
YH
Yasmin H.
Verified User in Education Management

Something I dislike is how the site sometimes is down for me-I am not sure if this is a personal phone/computer issue. Other than that, there aren't many issues with the site/things that I dislike. I do wish that there was a halal option though for the...

Shipt
Shipt
Most Helpful Favorable Review
Alexis L.
AL
Alexis L.
Verified User in Consumer Goods

Make my own schedule. Fast delivery. Cheap prices.

Most Helpful Critical Review
Jessica W.
JW
Jessica W.
Verified User in Retail

I have had the absolute worst experiences with using Shipt. This AM was another example to the point that I had to cancel my membership. I ordered over $120 worth of groceries- I was charged for the total - tip included and the shopper marked the order as...

Alternatives
FreshDirect
FreshDirect Alternatives
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Shipt
Shipt Alternatives
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Discussions
FreshDirect
FreshDirect Discussions
Monty the Mongoose crying
FreshDirect has no discussions with answers
Shipt
Shipt Discussions
Is your service available in Visalia, CA?
2 comments
Wayne L.
WL
Shipt is typically accessible in cities that have independent shoppers for Shipt. You can verify this by visiting their website and entering your zip code or...Read more
What does Shipt include?
1 comment
IM
free delivery on first ordersRead more
What services does Shipt offer?
1 comment
IM
multiple storesRead more