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Compare Freshcaller and Ozonetel 
Featured Products
At a Glance
Market Segments
Small-Business (71.2% of reviews)
Mid-Market (62.3% of reviews)
Entry-Level Pricing
$39/user/month, billed annually/user
No pricing available
Freshcaller
Star Rating
(132)4.1 out of 5
Market Segments
Small-Business (71.2% of reviews)
Pros & Cons
Entry-Level Pricing
$39/user/month, billed annually/user
Browse all 4 pricing plansOzonetel
Star Rating
(620)4.6 out of 5
Market Segments
Mid-Market (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about OzonetelSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Ozonetel excels in ease of integration with existing systems, making it a favorite for businesses looking to streamline their workflows. Users appreciate its omnichannel capabilities, which include voice, SMS, WhatsApp, and chat all integrated into one platform, enhancing customer engagement.
- Users say that Freshcaller offers a unified platform for customer support, allowing teams to manage emails, calls, and chats seamlessly. This integration is particularly beneficial for small businesses, as it simplifies operations and reduces the need for multiple tools.
- Reviewers mention that Ozonetel's quality of support is a standout feature, with many users highlighting the quick resolution of technical issues. This reliability contributes to a positive user experience, especially for mid-market companies that require consistent support.
- According to verified reviews, Freshcaller is praised for its ease of setup, with many users finding the onboarding process intuitive. This is particularly advantageous for small businesses that may not have extensive IT resources to dedicate to implementation.
- G2 reviewers highlight that Ozonetel provides a wide range of tools, including call recording and IVR, which cater to diverse business needs. This versatility makes it suitable for companies handling high call volumes, ensuring they can maintain service quality.
- Users express that while Freshcaller is user-friendly, it sometimes struggles to meet specific workflow needs, with some reviewers noting configuration challenges. This can be a drawback for businesses with unique operational requirements that need more customization.
Pricing
Entry-Level Pricing
Freshcaller
Pro
$39
/user/month, billed annually/user
Everything in Growth, 3000 Free minutes/month and
- Holiday Routing
- Advanced Call Metrics
- Call Barging
Ozonetel
No pricing availableFree Trial
Freshcaller
No trial information availableOzonetel
Free Trial is available
Ratings
Meets Requirements
8.4
106
8.9
549
Ease of Use
8.6
105
9.1
559
Ease of Setup
8.4
60
9.1
392
Ease of Admin
8.4
60
9.0
264
Quality of Support
8.5
101
9.0
549
Has the product been a good partner in doing business?
8.4
58
9.2
258
Product Direction (% positive)
8.5
104
9.6
550
Features by Category
Dialing Options
Not enough data
9.1
148
|
Verified
Not enough data
9.1
153
|
Verified
Not enough data
Not enough data
Agent Tools
Not enough data
8.6
135
|
Verified
Not enough data
8.9
140
|
Verified
Not enough data
9.2
149
|
Verified
Automation
Not enough data
8.8
126
|
Verified
Not enough data
9.0
134
|
Verified
Not enough data
8.8
126
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.5
22
Not enough data
9.4
21
Not enough data
9.2
22
Knowledge Management
Not enough data
9.2
22
Not enough data
9.1
22
Not enough data
9.2
22
Compliance
Not enough data
9.3
24
Not enough data
9.2
23
Not enough data
9.3
23
Not enough data
9.2
22
Customer Support
Not enough data
8.8
23
Not enough data
9.4
23
Not enough data
9.2
23
Data Security
Not enough data
9.4
24
Not enough data
9.3
24
Not enough data
9.4
24
Not enough data
9.3
24
Administration
Not enough data
9.3
21
Not enough data
9.2
21
Not enough data
9.3
22
Generative AI
Not enough data
9.3
14
Quality Assurance
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
45
|
Verified
9.1
198
|
Verified
Feature Not Available
8.9
176
Feature Not Available
8.8
164
|
Verified
Feature Not Available
8.6
170
|
Verified
8.6
28
8.8
169
Generative AI
Not enough data
8.5
122
Functions
8.5
49
|
Verified
8.9
191
|
Verified
8.8
53
|
Verified
9.0
192
|
Verified
8.6
50
|
Verified
9.1
191
|
Verified
6.9
13
|
Verified
8.8
174
8.7
20
|
Verified
9.1
187
|
Verified
8.6
35
|
Verified
9.2
195
|
Verified
8.4
34
|
Verified
9.0
190
8.8
27
9.0
179
|
Verified
Agentic AI - Contact Center
Not enough data
9.3
10
Not enough data
9.0
10
Not enough data
9.5
10
Not enough data
9.7
10
Administrative
8.6
65
|
Verified
8.8
193
|
Verified
9.0
52
|
Verified
9.1
202
|
Verified
8.3
53
|
Verified
9.1
206
|
Verified
8.7
34
|
Verified
9.0
185
|
Verified
7.5
17
9.1
187
|
Verified
Functionality
Not enough data
9.1
145
Not enough data
9.0
141
Not enough data
9.0
133
Support
Not enough data
9.0
128
Not enough data
9.0
133
Not enough data
9.1
135
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Conversational Platform
8.0
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.0
151
Not enough data
8.9
150
Not enough data
9.0
153
Not enough data
9.1
154
Not enough data
9.1
154
Not enough data
9.2
154
Not enough data
9.2
149
Generative AI
Not enough data
8.8
103
Workforce Management
Not enough data
9.1
155
Not enough data
9.2
153
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.3
156
Not enough data
9.2
157
Customer Support
Not enough data
8.8
42
Not enough data
8.8
41
Not enough data
9.0
43
Automation
Not enough data
9.0
44
Not enough data
9.0
43
Not enough data
9.1
43
Artificial Intelligence
Not enough data
9.1
42
Not enough data
8.9
43
Not enough data
8.8
43
Generative AI
Not enough data
8.4
17
Not enough data
8.7
17
Not enough data
8.0
17
Communication
Not enough data
8.7
24
|
Verified
Not enough data
9.2
24
|
Verified
Not enough data
8.3
23
Not enough data
8.3
24
|
Verified
Not enough data
8.6
24
Internal Use
Not enough data
8.7
27
|
Verified
Not enough data
8.5
23
|
Verified
Not enough data
8.9
25
Not enough data
8.8
25
Not enough data
8.6
23
|
Verified
Not enough data
9.2
23
|
Verified
Generative AI
Not enough data
8.9
57
Self-Service Experience
Not enough data
9.3
85
Not enough data
9.2
84
Not enough data
8.9
82
Not enough data
9.0
81
Not enough data
Feature Not Available
Self-Service Platform
Not enough data
9.1
83
Not enough data
9.1
88
Not enough data
8.9
83
Not enough data
9.1
90
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.4
13
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
9.2
6
Not enough data
9.4
6
Calling
Not enough data
9.2
161
Not enough data
8.5
142
Not enough data
9.2
154
Not enough data
9.4
155
Not enough data
10.0
5
Contacts
Not enough data
8.9
148
Not enough data
8.7
144
Not enough data
8.8
146
Insights
Not enough data
8.8
142
Not enough data
9.1
150
Not enough data
8.6
138
Not enough data
8.4
138
Not enough data
8.6
136
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshcaller and Ozonetel are categorized as Call Center Infrastructure (CCI) and Contact Center
Unique Categories
Freshcaller is categorized as Contact Center Quality Assurance, VoIP Providers, Contact Center Workforce, and Conversational Support
Ozonetel is categorized as Customer Service Automation, Speech Analytics, Contact Center Knowledge Base, Auto Dialer, Outbound Call Tracking, Communication Platform as a Service (CPaaS), Live Chat, and Customer Self-Service
Reviews
Reviewers' Company Size
Freshcaller
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ozonetel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.4%
Online Media
12.0%
Computer Software
10.4%
Retail
6.4%
Financial Services
4.0%
Other
52.8%
Financial Services
14.8%
Hospital & Health Care
8.3%
Consumer Services
7.3%
Education Management
7.0%
Insurance
6.5%
Other
56.1%
Alternatives
Discussions
Freshcaller has no discussions with answers
What is Ozonetel CloudAgent used for?
2 Comments
Official Response from Ozonetel
It is used as an omnichannel CX platform for enabling customer communications for functions such as marketing, sales, customer support and service and others. Read more
How to add / change IVR options from admin login?
1 Comment
Official Response from Ozonetel
We can enable the IVR module to the client account.
Admin can choose from the drop down menu. Easy to create an IVR flow and map them to the campaign...Read more
Ozonetel has no more discussions with answers
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