Compare EspoCRM and Zurmo 
At a Glance
Market Segments
Small-Business (72.2% of reviews)
Small-Business (52.9% of reviews)
Entry-Level Pricing
$395.00
$32 month
EspoCRM
Star Rating
(20)4.6 out of 5
Market Segments
Small-Business (72.2% of reviews)
Entry-Level Pricing
$395.00
Browse all 4 pricing plansZurmo
Star Rating
(17)4.6 out of 5
Market Segments
Small-Business (52.9% of reviews)
Entry-Level Pricing
$32 month
Learn more about ZurmoSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zurmo excels in Workflow Capability with a score of 9.8, indicating a robust ability to automate processes, while EspoCRM, although strong, has a lower score in Customization at 7.7, which may limit flexibility for some users.
- Reviewers mention that EspoCRM shines in Lead Management with a score of 9.3, outperforming Zurmo's score of 8.3, suggesting that users find it more effective for tracking and nurturing leads.
- G2 users highlight that Zurmo's Customer Contract Management feature scores an impressive 9.1, which reviewers say provides excellent tools for managing contracts, whereas EspoCRM lacks a dedicated score in this area.
- Users on G2 report that EspoCRM offers superior Reporting & Analytics capabilities, with a score of 9.3 compared to Zurmo's 8.8, indicating that users find it easier to generate insights and track performance metrics.
- Reviewers mention that Zurmo's Quality of Support is rated at 8.5, which is slightly lower than EspoCRM's 8.6, suggesting that users may find EspoCRM's support slightly more responsive or helpful.
- Users say that EspoCRM's Mobile User Support is rated at 8.6, which is higher than Zurmo's 8.1, indicating that users appreciate the mobile functionality and accessibility of EspoCRM more than that of Zurmo.
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Pricing
Entry-Level Pricing
EspoCRM
Advanced Pack
$395.00
Advanced Pack is an official add-on for EspoCRM.
- Reports
- Workflows
- Business Process Management
Free Trial
EspoCRM
No trial information availableZurmo
No trial information availableRatings
Meets Requirements
9.0
14
8.4
16
Ease of Use
8.7
14
9.0
16
Ease of Setup
8.8
8
7.0
5
Ease of Admin
8.5
8
8.0
5
Quality of Support
8.6
14
8.5
13
Has the product been a good partner in doing business?
8.9
9
9.0
5
Product Direction (% positive)
9.2
14
7.5
14
Features by Category
Sales Force Automation
9.0
10
8.5
13
Feature Not Available
8.3
11
8.5
10
8.9
11
8.8
10
8.5
13
Feature Not Available
8.0
11
Feature Not Available
7.6
11
Feature Not Available
8.3
12
8.1
7
8.3
11
Feature Not Available
9.1
11
Marketing Automation
7.1
8
8.2
11
7.6
9
8.5
11
9.3
10
8.3
12
8.8
8
9.0
10
Customer Support
8.1
9
8.3
10
Feature Not Available
8.7
10
Feature Not Available
8.2
11
7.0
5
8.0
9
Feature Not Available
8.7
10
Reporting & Analytics
9.3
7
8.8
13
9.1
9
8.8
12
8.1
6
8.7
10
Mobile & Social
8.1
8
8.8
11
Feature Not Available
8.2
11
8.6
7
8.1
12
Platform
9.3
7
7.7
5
9.8
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
Feature Not Available
Not enough data
8.3
7
Not enough data
7.8
6
8.3
5
Feature Not Available
8.7
5
Integration
7.5
6
Not enough data
8.1
6
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
EspoCRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zurmo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.2%
Computer Software
16.7%
Marketing and Advertising
11.1%
Computer & Network Security
11.1%
Motion Pictures and Film
5.6%
Other
33.3%
Information Technology and Services
17.6%
Marketing and Advertising
11.8%
Internet
11.8%
Computer Software
11.8%
Wholesale
5.9%
Other
41.2%
Most Helpful Reviews
EspoCRM
Most Helpful Favorable Review
Hugo C.
Verified User in Information Technology and Services
EspoCRM is really polyvalent. Directly in the ui and also in the code, the framework is awesome. I would say that even if this product is an a early age, it is really promising. Of course, you will not find lots of the functionalities that are coming with...
Most Helpful Critical Review
Zurmo
Most Helpful Favorable Review
Verified User in Alternative Medicine
Apresentado embalado fácil de usar, muitas opções disponíveis para acompanhar o projeto. A interface é muito boa. Eu sugeriria que é bom para pequenas empresas.
Most Helpful Critical Review
Sean S.
Verified User in Wholesale
Nothing about it really stood out. Just seemed like another option that offered nothing particularly special
Hugo C.
Verified User in Information Technology and Services
EspoCRM is really polyvalent. Directly in the ui and also in the code, the framework is awesome. I would say that even if this product is an a early age, it is really promising. Of course, you will not find lots of the functionalities that are coming with...
Verified User in Alternative Medicine
Apresentado embalado fácil de usar, muitas opções disponíveis para acompanhar o projeto. A interface é muito boa. Eu sugeriria que é bom para pequenas empresas.
Sean S.
Verified User in Wholesale
Nothing about it really stood out. Just seemed like another option that offered nothing particularly special
Alternatives
Discussions
How do I set up EspoCRM?
1 comment
EC
BUy an hosting, upload files, create database and install it!
Read more
EspoCRM has no more discussions with answers
Zurmo has no more discussions with answers
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