Compare Engageware and SUMO Scheduler 
At a Glance
Market Segments
Mid-Market (48.0% of reviews)
Small-Business (46.2% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Engageware
Star Rating
(127)4.4 out of 5
Market Segments
Mid-Market (48.0% of reviews)
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 4 pricing plansSUMO Scheduler
Star Rating
(13)3.4 out of 5
Market Segments
Small-Business (46.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SUMO SchedulerFeatured Products
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Engageware vs SUMO Scheduler
When assessing the two solutions, reviewers found Engageware easier to use, set up, and administer. Reviewers also preferred doing business with Engageware overall.
- Reviewers felt that Engageware meets the needs of their business better than SUMO Scheduler.
- When comparing quality of ongoing product support, reviewers felt that Engageware is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Engageware over SUMO Scheduler.
Pricing
Entry-Level Pricing
Engageware
Scheduler for Enterprise
Contact Us
Solve the challenge of scheduling multiple locations, staff and resources with Intelligent Appointment Scheduling™ and queue management built for organizations that need a highly scalable and secure solution.
- Omnichannel Scheduling Experience
- Robust, Full-Stack Security
- Smart Matching
SUMO Scheduler
No pricing availableFree Trial
Engageware
Free Trial is available
SUMO Scheduler
Free Trial is available
Ratings
Meets Requirements
9.0
115
8.0
9
Ease of Use
8.7
115
7.2
10
Ease of Setup
8.4
44
7.0
5
Ease of Admin
8.7
42
7.0
5
Quality of Support
8.7
102
6.5
11
Has the product been a good partner in doing business?
9.1
41
8.0
5
Product Direction (% positive)
7.3
118
6.8
11
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting and Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Hardware
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Notifications
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Settings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Branding & Customizatio
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automatic Rules & Configurations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Engageware and SUMO Scheduler share no categories
Unique Categories
Engageware is categorized as Business Scheduling, Queue Management, Appointment Reminder, Live Chat, Customer Self-Service, Chatbots, Digital Customer Service Platforms, and Help Desk
SUMO Scheduler is categorized as Online Appointment Scheduling and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
Engageware
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SUMO Scheduler
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
12.0%
Information Technology and Services
10.4%
Financial Services
8.8%
Education Management
8.8%
Publishing
7.2%
Other
52.8%
Higher Education
15.4%
Computer Software
15.4%
Real Estate
7.7%
Libraries
7.7%
Information Technology and Services
7.7%
Other
46.2%
Most Helpful Reviews
Engageware
Most Helpful Favorable Review
Benjamin D.
Verified User in Computer Networking
TimeTrade is very easy for our reps and prospects to use.
Most Helpful Critical Review
Verified User in Higher Education
I have been playing with the settings, and I still haven't figured out how to leave time with appointments. I wish it automatically left space.
SUMO Scheduler
Most Helpful Favorable Review
Kerry H.
Verified User in E-Learning
For my company it was the seamless integration into Salesforce.
Most Helpful Critical Review
Eric N.
Verified User in Computer Software
During the sales cycle, we were promised that integrations with Salesforce and WebEx were available when in fact that was completely false. Unfortunately, we tried to implement this software for approximately 8 months and finally gave up after commitments...
Benjamin D.
Verified User in Computer Networking
TimeTrade is very easy for our reps and prospects to use.
Kerry H.
Verified User in E-Learning
For my company it was the seamless integration into Salesforce.
Verified User in Higher Education
I have been playing with the settings, and I still haven't figured out how to leave time with appointments. I wish it automatically left space.
Eric N.
Verified User in Computer Software
During the sales cycle, we were promised that integrations with Salesforce and WebEx were available when in fact that was completely false. Unfortunately, we tried to implement this software for approximately 8 months and finally gave up after commitments...
Alternatives
Discussions
How do i get the time trade appointments to appear in a specific category?
1 comment
TM
Hi Natalie,
Thanks for your question. We do have a blog post on using conditional formatting to color code TimeTrade appointments based on the activity...Read more
Engageware has no more discussions with answers
SUMO Scheduler has no discussions with answers
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