Compare Engageware and OnceHub 
At a Glance
Market Segments
Mid-Market (48.0% of reviews)
Small-Business (74.5% of reviews)
Entry-Level Pricing
Contact Us
Free 3 Users
Engageware
Star Rating
(127)4.4 out of 5
Market Segments
Mid-Market (48.0% of reviews)
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 4 pricing plansOnceHub
Star Rating
(52)4.3 out of 5
Market Segments
Small-Business (74.5% of reviews)
Entry-Level Pricing
Free 3 Users
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Engageware excels in "Customization" with features like "Custom Fields" and "Conditional Logic," allowing for a tailored user experience, while OnceHub's customization options are more limited, which some users find restrictive.
- Reviewers mention that Engageware's "Quality of Support" is rated at 8.7, with many users appreciating the responsiveness and helpfulness of the support team, whereas OnceHub has a slightly higher rating of 9.0, indicating a strong support experience as well.
- G2 users highlight Engageware's "Time Zone Detection" feature, rated at 9.3, as a significant advantage for scheduling across different regions, while OnceHub's "Availability Settings" and "Blocked Time Settings" both score 9.6, making it easier for users to manage their schedules effectively.
- Users on G2 report that Engageware's "Appointment Follow-Up" feature, rated at 9.7, is particularly effective in ensuring that clients receive timely reminders, while OnceHub's similar functionality is also well-received but does not stand out as much in user reviews.
- Reviewers mention that Engageware's "Integrations" with platforms like "Salesforce" and "MS Teams" are robust, making it a preferred choice for businesses that rely heavily on these tools, while OnceHub's integrations, although good, are perceived as less comprehensive.
- Users say that Engageware's "Generative AI" capabilities, particularly in "AI Text Generation" and "AI Text Summarization," are impressive and enhance user productivity, while OnceHub also offers similar features but lacks the depth and user satisfaction reported for Engageware's AI functionalities.
Featured Products
Sponsored
Quizell
(4)
Customer Self-Service
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Sponsored
Assembly
(1624)
Customer Self-Service
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Sponsored
Customerly
(35)
Customer Self-Service
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Pricing
Entry-Level Pricing
Engageware
Scheduler for Enterprise
Contact Us
Solve the challenge of scheduling multiple locations, staff and resources with Intelligent Appointment Scheduling™ and queue management built for organizations that need a highly scalable and secure solution.
- Omnichannel Scheduling Experience
- Robust, Full-Stack Security
- Smart Matching
OnceHub
Starter
Free
3 Users
Ideal for individuals and small teams
- Unlimited meetings and event types
- One-on-one meetings, panel meetings, group sessions, and session packages
- Pooled team availability and advanced meeting distribution options
Free Trial
Engageware
Free Trial is available
OnceHub
Free Trial is available
Ratings
Meets Requirements
9.0
115
9.2
38
Ease of Use
8.7
115
8.6
39
Ease of Setup
8.4
44
8.0
20
Ease of Admin
8.7
42
8.6
19
Quality of Support
8.7
102
9.0
28
Has the product been a good partner in doing business?
9.1
41
9.4
17
Product Direction (% positive)
7.3
118
6.8
37
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
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Not enough data
Not enough data
Not enough data
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Not enough data
Not enough data
Not enough data
Not enough data
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Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
Not enough data
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Platform
Not enough data
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Customer Support
Not enough data
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Not enough data
Not enough data
Reporting and Analytics
Not enough data
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Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Hardware
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
Not enough data
Not enough data
Not enough data
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Not enough data
Platform
Not enough data
Not enough data
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Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Matching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Routing
Not enough data
Not enough data
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Not enough data
Not enough data
Platform Operations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Notifications
Not enough data
9.6
8
Not enough data
9.7
6
Not enough data
9.8
7
Settings
Not enough data
9.3
7
Not enough data
9.6
8
Not enough data
9.6
8
Personalization
Not enough data
Not enough data
Not enough data
8.8
8
Integrations
Not enough data
7.8
6
Not enough data
8.9
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.4
6
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
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Not enough data
Integrations
Not enough data
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Not enough data
Not enough data
Branding & Customizatio
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automatic Rules & Configurations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
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Not enough data
Not enough data
Not enough data
Features
Not enough data
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Not enough data
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Not enough data
Not enough data
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Not enough data
Categories
Categories
Shared Categories
Engageware and OnceHub are categorized as Business Scheduling, Live Chat, and Chatbots
Unique Categories
Engageware is categorized as Queue Management, Appointment Reminder, Customer Self-Service, Digital Customer Service Platforms, and Help Desk
OnceHub is categorized as Lead-to-Account Matching and Routing, Online Form Builder, Google Workspace for Sales, Employee Engagement, and Online Appointment Scheduling
Reviews
Reviewers' Company Size
Engageware
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OnceHub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
12.0%
Information Technology and Services
10.4%
Financial Services
8.8%
Education Management
8.8%
Publishing
7.2%
Other
52.8%
Computer Software
13.7%
Marketing and Advertising
11.8%
Information Technology and Services
9.8%
Health, Wellness and Fitness
9.8%
Professional Training & Coaching
5.9%
Other
49.0%
Most Helpful Reviews
Engageware
Most Helpful Favorable Review
Benjamin D.
Verified User in Computer Networking
TimeTrade is very easy for our reps and prospects to use.
Most Helpful Critical Review
Verified User in Financial Services
The response time is terrible, the ability to schedule the appointment was often a broken link that would lead to a server error.
OnceHub
Most Helpful Favorable Review
Dmitri E.
Verified User in Computer Software
I like the fact that MeetMe.SO automatically determines person's time zone. We used to use TimeTrade before and it was a permanent source of bungled appointments. Oh and BTW I've tried every appointment scheduler under the sun before zeroing in on...
Most Helpful Critical Review
Sarah C.
Verified User in Venture Capital & Private Equity
It seems like it gets disconnected from my calendar a lot and I have to manually resync. There have also been times when I've gotten direct emails from clients telling me that there are no times available when I have an empty calendar. It's like...
Benjamin D.
Verified User in Computer Networking
TimeTrade is very easy for our reps and prospects to use.
Dmitri E.
Verified User in Computer Software
I like the fact that MeetMe.SO automatically determines person's time zone. We used to use TimeTrade before and it was a permanent source of bungled appointments. Oh and BTW I've tried every appointment scheduler under the sun before zeroing in on...
Verified User in Financial Services
The response time is terrible, the ability to schedule the appointment was often a broken link that would lead to a server error.
Sarah C.
Verified User in Venture Capital & Private Equity
It seems like it gets disconnected from my calendar a lot and I have to manually resync. There have also been times when I've gotten direct emails from clients telling me that there are no times available when I have an empty calendar. It's like...
Alternatives
Discussions
How do i get the time trade appointments to appear in a specific category?
1 comment
TM
Hi Natalie,
Thanks for your question. We do have a blog post on using conditional formatting to color code TimeTrade appointments based on the activity...Read more
Engageware has no more discussions with answers
Are there any limitations on usage?
2 comments
KJ
Free usage has a 25 person limit for booking round-robin calls. And you can only add a single calendar to the account.Read more
How does the free 14-day trial work?
1 comment
Official Response from OnceHub
The trial is fully functional and comes with unlimited user licenses and all third-party integrations.Read more
Who needs a user license?
1 comment
Official Response from OnceHub
A user license is required for every user with access to ScheduleOnce. Customers or anyone who makes bookings do not require a license.Read more
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