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- Enterprise Chatbot Platform
- Emplifi Service Cloud-vs-Enterprise Chatbot Platform
Compare Emplifi Service Cloud and Enterprise Chatbot Platform 
At a Glance
Market Segments
Enterprise (52.1% of reviews)
Small-Business (90.9% of reviews)
Entry-Level Pricing
No pricing available
Starting at $600.00 Per Month
Emplifi Service Cloud
Star Rating
(52)4.4 out of 5
Market Segments
Enterprise (52.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Emplifi Service CloudEnterprise Chatbot Platform
Star Rating
(11)4.7 out of 5
Market Segments
Small-Business (90.9% of reviews)
Entry-Level Pricing
Starting at $600.00 Per Month
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Emplifi Service Cloud vs Enterprise Chatbot Platform
- Reviewers felt that Enterprise Chatbot Platform meets the needs of their business better than Emplifi Service Cloud.
- When comparing quality of ongoing product support, reviewers felt that Enterprise Chatbot Platform is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Enterprise Chatbot Platform over Emplifi Service Cloud.
Pricing
Entry-Level Pricing
Emplifi Service Cloud
No pricing availableEnterprise Chatbot Platform
Starter
Starting at $600.00
Per Month
For start-ups that want to start from scratch, but not be limited to the tool
- Up to 30K users
- Full product onboarding
- Facebook, WhatsApp, web widget integration
Free Trial
Emplifi Service Cloud
No trial information availableEnterprise Chatbot Platform
No trial information availableRatings
Meets Requirements
8.5
39
10.0
8
Ease of Use
8.7
40
9.0
7
Ease of Setup
8.8
16
Not enough data
Ease of Admin
8.6
15
Not enough data
Quality of Support
9.2
38
10.0
7
Has the product been a good partner in doing business?
9.2
15
Not enough data
Product Direction (% positive)
9.1
39
10.0
6
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.0
10
Not enough data
8.9
9
Not enough data
8.1
6
Not enough data
Feature Not Available
Not enough data
Customization
8.5
10
Not enough data
8.1
6
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Emplifi Service Cloud and Enterprise Chatbot Platform are categorized as Customer Self-Service
Unique Categories
Emplifi Service Cloud is categorized as Experience Management, Help Desk, Conversational Support, Live Chat, and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
Emplifi Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Enterprise Chatbot Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
16.3%
Consumer Goods
10.2%
Retail
8.2%
Marketing and Advertising
6.1%
Health, Wellness and Fitness
6.1%
Other
53.1%
Computer Software
36.4%
Marketing and Advertising
18.2%
Information Technology and Services
18.2%
Staffing and Recruiting
9.1%
Outsourcing/Offshoring
9.1%
Other
9.1%
Most Helpful Reviews
Emplifi Service Cloud
Most Helpful Favorable Review
Verified User in Higher Education
Verified User in Higher Education
I really appreciated that the 4Q Survey was free and that the installation was straight forward for the most part. Once I had downloaded the plugin to my Wordpress site, I simply located it in the Plugin menu, clicked Settings and was taken to an...
Most Helpful Critical Review
Verified User in Staffing and Recruiting
Some of their services are bit pricey for what you are really getting.
Enterprise Chatbot Platform
Most Helpful Favorable Review
Ostap Y.
Verified User in Marketing and Advertising
I really liked the team behind the platform. BotsCrew's team is very reliable and efficient and performed well for us. They have a deep understanding of the chatbot industry and also business overall. They managed to customize the platform to our needs...
Most Helpful Critical Review
Igor K.
Verified User in Staffing and Recruiting
Time. This is not a platform where you can build a chatbot in a couple of hours and immediately test it on the website. Be prepared to spend more time, however the result really pays off.
Verified User in Higher Education
Verified User in Higher Education
I really appreciated that the 4Q Survey was free and that the installation was straight forward for the most part. Once I had downloaded the plugin to my Wordpress site, I simply located it in the Plugin menu, clicked Settings and was taken to an...
Ostap Y.
Verified User in Marketing and Advertising
I really liked the team behind the platform. BotsCrew's team is very reliable and efficient and performed well for us. They have a deep understanding of the chatbot industry and also business overall. They managed to customize the platform to our needs...
Verified User in Staffing and Recruiting
Some of their services are bit pricey for what you are really getting.
Igor K.
Verified User in Staffing and Recruiting
Time. This is not a platform where you can build a chatbot in a couple of hours and immediately test it on the website. Be prepared to spend more time, however the result really pays off.
Alternatives
Discussions
Emplifi Service Cloud has no discussions with answers
How do you choose a platform on chatbot?
1 comment
Official Response from Enterprise Chatbot Platform
You can use a chatbot builder or hire a chatbot development team to consult and create a prototype. Both options are useful, and which one to choose depends...Read more
How do you choose a platform on chatbot?
1 comment
Official Response from Enterprise Chatbot Platform
You can use a chatbot builder or hire a chatbot development team to consult and create a prototype. Both options are useful, and which one to choose depends...Read more
Enterprise Chatbot Platform has no more discussions with answers
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