Introducing G2.ai, the future of software buying.Try now
Compare Dynamics 365 Sales and Pivotal CRM 
Featured Products
At a Glance
Market Segments
Mid-Market (39.2% of reviews)
Mid-Market (47.1% of reviews)
Entry-Level Pricing
$210/month per user
No pricing available
Dynamics 365 Sales
Star Rating
(1,607)3.8 out of 5
Market Segments
Mid-Market (39.2% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansPivotal CRM
Star Rating
(58)3.4 out of 5
Market Segments
Mid-Market (47.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Pivotal CRMDynamics 365 Sales vs Pivotal CRM
When assessing the two solutions, reviewers found Dynamics 365 Sales easier to use. However, Pivotal CRM is easier to set up and administer. Reviewers also preferred doing business with Pivotal CRM overall.
- Reviewers felt that Dynamics 365 Sales meets the needs of their business better than Pivotal CRM.
- When comparing quality of ongoing product support, reviewers felt that Pivotal CRM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Dynamics 365 Sales over Pivotal CRM.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Pivotal CRM
No pricing availableFree Trial
Dynamics 365 Sales
No trial information availablePivotal CRM
No trial information availableRatings
Meets Requirements
8.1
1,282
7.9
42
Ease of Use
7.4
1,288
7.3
42
Ease of Setup
7.2
408
7.9
14
Ease of Admin
7.6
383
8.2
13
Quality of Support
7.5
1,123
7.8
36
Has the product been a good partner in doing business?
7.8
378
8.6
12
Product Direction (% positive)
6.3
1,263
6.0
41
Features by Category
Sales Force Automation
8.1
963
|
Verified
8.2
28
|
Verified
7.9
678
|
Verified
Feature Not Available
7.9
902
|
Verified
7.5
25
|
Verified
7.8
969
|
Verified
8.0
31
|
Verified
7.6
734
|
Verified
8.4
18
|
Verified
7.9
865
|
Verified
7.9
27
|
Verified
7.6
729
|
Verified
8.2
18
|
Verified
7.8
718
|
Verified
8.2
17
|
Verified
8.0
768
|
Verified
8.3
22
|
Verified
Marketing Automation
7.6
754
|
Verified
8.3
20
|
Verified
7.5
732
|
Verified
Feature Not Available
7.8
819
|
Verified
8.3
21
|
Verified
7.6
642
|
Verified
Feature Not Available
Customer Support
8.0
708
|
Verified
7.5
18
|
Verified
7.8
672
|
Verified
7.7
17
|
Verified
7.9
694
|
Verified
8.4
19
|
Verified
7.7
603
|
Verified
8.1
18
|
Verified
7.9
630
|
Verified
8.8
17
|
Verified
Reporting & Analytics
7.9
895
|
Verified
7.9
26
|
Verified
7.9
944
|
Verified
8.3
25
|
Verified
7.7
783
|
Verified
8.0
19
|
Verified
Mobile & Social
7.5
556
|
Verified
Feature Not Available
7.6
550
|
Verified
Feature Not Available
7.4
620
|
Verified
7.2
15
|
Verified
Platform
8.1
292
|
Verified
9.2
8
|
Verified
8.1
307
|
Verified
8.3
7
|
Verified
8.2
300
|
Verified
8.7
9
|
Verified
7.9
227
|
Verified
8.6
6
|
Verified
7.9
249
|
Verified
9.3
7
|
Verified
7.8
275
|
Verified
8.8
7
|
Verified
7.7
290
|
Verified
8.7
9
|
Verified
7.8
254
|
Verified
8.6
7
|
Verified
Integration
7.9
297
|
Verified
9.3
9
|
Verified
7.8
232
|
Verified
9.3
7
|
Verified
7.6
238
|
Verified
8.6
6
|
Verified
Generative AI
8.1
18
Not enough data
Agentic AI - CRM
8.0
5
Not enough data
6.7
5
Not enough data
7.4
7
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.7
21
Not enough data
8.5
21
Not enough data
8.4
20
Not enough data
8.1
21
Not enough data
8.7
20
Not enough data
Predictive Analytics
8.7
20
Not enough data
8.6
19
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
Sales Management
8.8
20
Not enough data
8.7
19
Not enough data
8.5
20
Not enough data
8.7
20
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and Pivotal CRM are categorized as CRM
Unique Categories
Dynamics 365 Sales is categorized as Sales Analytics and Sales Coaching
Pivotal CRM has no unique categories
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pivotal CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.2%
Computer Software
11.5%
Real Estate
7.7%
Financial Services
7.7%
Consumer Services
5.8%
Medical Devices
3.8%
Other
63.5%
Alternatives
Discussions
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
Pivotal CRM has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
