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Compare Documo and HelloFax 
Featured Products
At a Glance
Market Segments
Small-Business (60.3% of reviews)
Small-Business (44.6% of reviews)
Entry-Level Pricing
$300.00 Per Year
$0
Documo
Star Rating
(189)4.6 out of 5
Market Segments
Small-Business (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
$300.00 Per Year
Free Trial is available
Browse all 6 pricing plansHelloFax
Star Rating
(57)4.5 out of 5
Market Segments
Small-Business (44.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$0
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HelloFax excels in providing a user-friendly experience, with many users appreciating its ability to send faxes without the need for traditional machines. One user noted, "Easy way to send faxes without the paper and expensive machines," highlighting its convenience for modern workflows.
- Users say Documo stands out for its exceptional customer support, with feedback emphasizing the responsiveness of the support team. A reviewer mentioned, "The Support team is so responsive even when they don't have an answer," which indicates a strong commitment to customer service that can be crucial for businesses relying on timely assistance.
- Reviewers mention that while HelloFax has a slightly higher overall satisfaction score, Documo's ratings in areas like support quality and product direction are notably strong. Users appreciate Documo's "intuitive GUI" and the efficiency of its portal, which contributes to a smooth user experience.
- According to verified reviews, HelloFax is particularly favored for its document signature capabilities, receiving high praise for this feature. Users have expressed satisfaction with the ease of signing documents electronically, which is a significant advantage for businesses that require quick turnaround times.
- G2 reviewers highlight that Documo is well-regarded for its ease of setup and administration, with many users finding the onboarding process straightforward. One user stated, "We have used Documo since we opened our business and the portal is efficient and easy to use," which suggests that new users can quickly adapt to the platform.
- Users report that HelloFax's pricing model is appealing, especially for small businesses, as it offers a free tier that allows users to send faxes without upfront costs. This is a significant draw for startups or smaller operations looking to minimize expenses while still accessing essential faxing capabilities.
Pricing
Entry-Level Pricing
Free Trial
Documo
Free Trial is available
HelloFax
Free Trial is available
Ratings
Meets Requirements
9.5
172
9.1
46
Ease of Use
9.4
175
9.3
47
Ease of Setup
9.2
143
8.6
12
Ease of Admin
9.2
113
8.5
13
Quality of Support
9.4
155
8.1
38
Has the product been a good partner in doing business?
9.5
112
8.6
13
Product Direction (% positive)
9.0
171
8.0
46
Features by Category
Signature Process
8.5
12
Not enough data
7.8
10
Not enough data
9.2
12
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
7.4
9
Not enough data
8.3
10
Not enough data
8.3
11
Not enough data
Agentic AI - E-Signature
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Scalability
8.8
12
Not enough data
8.1
12
Not enough data
8.1
9
Not enough data
Platform
8.3
10
Not enough data
8.9
12
Not enough data
8.2
10
Not enough data
9.0
12
Not enough data
7.7
10
Not enough data
Documents
6.8
86
8.1
12
7.2
91
9.6
13
8.8
125
8.4
15
Agentic AI - Online Fax
Not enough data
Not enough data
Not enough data
Not enough data
Sending
9.1
130
9.6
20
8.9
119
9.7
10
8.8
112
9.2
17
9.0
118
9.2
11
8.8
113
9.1
16
8.8
111
9.5
19
Reviews
Reviewers' Company Size
Documo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelloFax
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
17.9%
Information Technology and Services
11.4%
Telecommunications
8.7%
Health, Wellness and Fitness
8.2%
Mental Health Care
7.1%
Other
46.7%
Marketing and Advertising
7.1%
Insurance
7.1%
Health, Wellness and Fitness
7.1%
Telecommunications
5.4%
Medical Practice
5.4%
Other
67.9%
Discussions
Can I try out the product before deciding to purchase?
1 Comment
Official Response from Documo
Absolutely. We offer a 14 day free trial (with full functionality) on all of our subscription plans. We encourage you to take mFax for a spin and see why we...Read more
How soon will I be able to send/receive faxes after signing up?
1 Comment
Official Response from Documo
Immediately. Your account is created immediately upon signing up and you are given a Toll-Free virtual fax number. You will be able to send and receive faxes...Read more
Do I have to sign a contract to get the best pricing?
1 Comment
Official Response from Documo
Nope. Our monthly subscriptions are just that. Month by month. There is no obligation and you can cancel at any time. Should you need to cancel we make the...Read more
HelloFax has no more discussions with answers
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