Compare Dixa and Zendesk Support Suite 
At a Glance
Market Segments
Mid-Market (54.0% of reviews)
Mid-Market (45.5% of reviews)
Entry-Level Pricing
$39.00 1 Per agent / Per Month
$19.00 1 user per month billed annually
Dixa
Star Rating
(388)4.2 out of 5
Market Segments
Mid-Market (54.0% of reviews)
Entry-Level Pricing
$39.00 1 Per agent / Per Month
Browse all 4 pricing plansZendesk Support Suite
Star Rating
(6,149)4.3 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its ticketing system, with a score of 9.0, making it a preferred choice for organizations that prioritize efficient ticket management. In contrast, Dixa's ticketing system, while still strong, scores slightly lower at 8.4.
- Reviewers mention that Zendesk's email integration is highly rated at 9.0, allowing seamless communication through email channels. Dixa also performs well in this area with a score of 8.8, but users note that Zendesk's integration feels more robust and user-friendly.
- G2 users highlight that Dixa shines in its omnichannel capabilities, scoring 8.7, which allows for a more cohesive customer experience across various platforms. Zendesk, while strong at 8.2, is seen as less integrated in this aspect, leading to a more fragmented user experience.
- Users on G2 report that Dixa's quality of support is rated higher at 8.7 compared to Zendesk's 8.4, indicating that Dixa may provide more responsive and helpful customer service, which is crucial for businesses relying on timely support.
- Reviewers mention that Zendesk's automation features, particularly in response automation, score 8.4, which is slightly lower than Dixa's 8.5. This suggests that Dixa may offer more advanced automation capabilities, enhancing operational efficiency.
- Users say that Zendesk's ease of setup is rated at 7.9, which some find challenging compared to Dixa's higher score of 8.6. This indicates that Dixa may provide a more user-friendly onboarding experience, making it easier for teams to get started quickly.
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Pricing
Entry-Level Pricing
Dixa
Essential
$39.00
1 Per agent / Per Month
Start to build your customer base with these service essentials.
- Dixa Messenger as a Channel
- Conversation Timeline
- Intelligent Routing
Zendesk Support Suite
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Dixa
Free Trial is available
Zendesk Support Suite
Free Trial is available
Ratings
Meets Requirements
8.3
343
8.6
4,747
Ease of Use
8.6
345
8.5
4,785
Ease of Setup
8.6
185
7.9
2,858
Ease of Admin
8.8
178
8.2
2,897
Quality of Support
8.7
330
8.4
4,438
Has the product been a good partner in doing business?
9.0
183
8.4
2,821
Product Direction (% positive)
8.6
337
7.9
4,400
Features by Category
Ticket and Case Management
8.5
86
|
Verified
8.8
2241
|
Verified
8.6
84
|
Verified
8.7
2257
|
Verified
8.6
86
|
Verified
8.5
2182
|
Verified
8.5
123
|
Verified
8.4
2029
|
Verified
7.9
106
|
Verified
8.1
1617
|
Verified
7.9
133
|
Verified
8.4
2095
|
Verified
8.2
118
|
Verified
8.6
2083
|
Verified
8.4
139
|
Verified
8.2
1548
|
Verified
Generative AI
Feature Not Available
7.2
117
Feature Not Available
7.2
120
Communication Channels
8.6
27
8.4
1758
|
Verified
8.5
136
|
Verified
8.7
2004
|
Verified
8.8
134
|
Verified
8.4
1423
|
Verified
7.1
29
8.0
1128
|
Verified
8.5
144
|
Verified
8.1
1014
|
Verified
Platform
6.7
44
|
Verified
7.6
1100
|
Verified
7.7
83
|
Verified
8.0
1457
|
Verified
8.5
86
|
Verified
8.2
1669
|
Verified
8.5
67
|
Verified
8.1
1460
|
Verified
7.5
127
|
Verified
7.8
2059
|
Verified
8.0
144
|
Verified
7.9
2127
|
Verified
Administration
Not enough data
8.4
191
|
Verified
Not enough data
7.9
172
|
Verified
Not enough data
8.3
219
|
Verified
Service Desk
Not enough data
9.0
247
|
Verified
Not enough data
8.7
223
|
Verified
Not enough data
8.6
211
|
Verified
Management
Not enough data
8.3
184
|
Verified
Not enough data
8.4
185
|
Verified
Not enough data
8.3
174
|
Verified
Not enough data
8.0
134
|
Verified
Not enough data
8.3
127
Functionality
Not enough data
9.0
199
|
Verified
Not enough data
8.5
163
Not enough data
8.4
171
|
Verified
Not enough data
8.6
181
|
Verified
Administration
Not enough data
8.1
562
Not enough data
7.9
543
Not enough data
8.2
604
Knowledge Management
Not enough data
8.6
747
Not enough data
8.2
597
Not enough data
7.9
649
Compliance
Not enough data
8.3
526
Not enough data
8.2
488
Not enough data
8.2
491
Not enough data
8.0
464
Customer Support
Not enough data
8.0
611
Not enough data
7.8
587
Not enough data
7.8
422
Data Security
Not enough data
8.1
433
Not enough data
8.1
434
Not enough data
8.3
525
Not enough data
8.5
471
Administration
Not enough data
8.2
620
Not enough data
8.3
731
Not enough data
8.6
735
Generative AI
Not enough data
Feature Not Available
Usability
Not enough data
8.2
589
Not enough data
8.3
585
Not enough data
8.3
556
Reporting
Not enough data
8.3
515
Not enough data
7.9
489
Not enough data
8.1
569
Generative AI
Not enough data
7.3
108
Not enough data
7.1
107
Quality Assurance
8.3
11
Not enough data
7.7
11
Not enough data
8.5
12
Not enough data
Engagement
8.2
13
Not enough data
7.9
12
Not enough data
7.7
11
Not enough data
Performance
7.7
11
Not enough data
8.2
12
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Knowledge Pages
8.3
6
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.6
6
Not enough data
8.1
6
Not enough data
9.0
5
Not enough data
Knowledge Dissemination
8.1
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
Channels
8.4
97
|
Verified
Not enough data
7.9
88
|
Verified
Not enough data
8.4
95
|
Verified
Not enough data
7.2
52
|
Verified
Not enough data
9.1
104
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.4
151
|
Verified
Not enough data
8.6
163
|
Verified
Not enough data
8.2
119
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
71
|
Verified
Not enough data
7.6
74
|
Verified
Not enough data
8.0
71
|
Verified
Not enough data
Administrative
8.5
155
|
Verified
Not enough data
8.7
144
|
Verified
Not enough data
7.7
163
|
Verified
Not enough data
8.2
73
|
Verified
Not enough data
8.0
74
|
Verified
Not enough data
Responses
Not enough data
8.2
32
Not enough data
8.7
39
Not enough data
8.5
40
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
41
Feature Not Available
8.7
39
Not enough data
8.7
35
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
8.1
6
Feature Not Available
8.9
6
Responses
Not enough data
8.1
396
Not enough data
8.1
393
Not enough data
8.3
379
Not enough data
8.1
377
Not enough data
8.1
285
Platform
Not enough data
8.6
398
Not enough data
8.2
396
Not enough data
8.2
391
Not enough data
8.2
392
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
385
Generative AI
Not enough data
8.3
44
Not enough data
8.0
43
Workforce Management
8.8
24
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
8.5
21
Not enough data
8.4
25
Not enough data
8.2
25
Not enough data
7.5
19
Not enough data
8.3
21
Not enough data
Conversational Platform
8.1
120
8.1
763
8.7
93
8.2
620
8.4
79
8.1
589
7.9
28
8.1
657
Support Automation
8.3
89
8.1
623
8.4
104
8.2
667
8.3
91
8.4
620
7.5
29
8.0
698
Generative AI
Feature Not Available
7.6
115
Feature Not Available
7.6
115
Messaging Channels
Not enough data
7.6
62
Not enough data
9.0
153
Not enough data
8.3
75
Not enough data
8.5
83
Administration
Not enough data
8.1
88
Not enough data
8.8
137
Not enough data
8.3
93
Not enough data
8.4
126
Customer Support
Not enough data
8.0
11
Not enough data
5.8
6
Not enough data
7.7
11
Automation
Not enough data
7.6
11
Not enough data
8.3
11
Not enough data
7.8
12
Artificial Intelligence
Not enough data
8.1
12
Not enough data
7.9
13
Not enough data
7.9
13
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
7.7
63
Feature Not Available
Feature Not Available
Communication
8.2
35
8.6
776
|
Verified
8.0
42
8.4
794
|
Verified
Feature Not Available
8.1
552
8.0
35
8.4
573
|
Verified
Feature Not Available
8.0
356
Internal Use
7.7
83
|
Verified
8.0
1457
|
Verified
Feature Not Available
8.4
689
|
Verified
Feature Not Available
8.0
490
8.1
31
8.4
735
Feature Not Available
8.6
662
|
Verified
Feature Not Available
8.2
689
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Self-Service Experience
8.3
30
8.5
1408
8.1
31
8.4
1346
Feature Not Available
8.0
938
7.9
18
7.7
559
7.9
29
7.9
692
Self-Service Platform
8.4
28
8.2
740
Feature Not Available
8.2
755
Feature Not Available
7.6
574
Feature Not Available
8.1
720
Generative AI
Not enough data
6.8(won by default)
37
Not enough data
6.8(won by default)
38
Process
Not enough data
8.4(won by default)
521
Not enough data
9.0(won by default)
697
Not enough data
8.8(won by default)
646
Channels
Not enough data
9.0(won by default)
697
Not enough data
8.3(won by default)
542
Not enough data
8.7(won by default)
521
Not enough data
8.2(won by default)
444
Not enough data
8.3(won by default)
380
Insight
Not enough data
8.2(won by default)
497
Not enough data
8.3(won by default)
608
Not enough data
8.4(won by default)
521
Not enough data
8.7(won by default)
628
Generative AI
Feature Not Available
7.5
48
Feature Not Available
7.4
47
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dixa and Zendesk Support Suite are categorized as AI Agents, Conversational Support, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
Dixa is categorized as Contact Center Quality Assurance, Contact Center Workforce, Contact Center, and Knowledge Base
Zendesk Support Suite is categorized as Genesys AppFoundry Marketplace, Shared Inbox, Complaint Management, Contact Center Knowledge Base, IT Service Management (ITSM) Tools, Chatbots, Google Workspace for Sales, Google Workspace Communication Tools, Social Customer Service, Proactive Notification, and Customer Service Automation
Reviews
Reviewers' Company Size
Dixa
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk Support Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
16.0%
Leisure, Travel & Tourism
6.1%
Consumer Goods
5.9%
Sporting Goods
4.8%
Financial Services
4.3%
Other
63.0%
Computer Software
14.1%
Information Technology and Services
12.5%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
58.2%
Most Helpful Reviews
Dixa
Most Helpful Favorable Review
Andrew M.
Verified User in Food Production
Dixa gives us the ability to focus on what matters most, providing great service to customers. Being able to automatically filter conversations into separate queues has been a total game-changer and we love how you are able to get in the zone and Dixa keeps...
Most Helpful Critical Review
Hannibal T.
Verified User in Staffing and Recruiting
Our experience with Dixa started badly. On the first day, our phone number wasn't ported correctly, leaving us without phone service for the first four hours. This happened even though we had asked them to ensure it was done properly due to past issues....
Zendesk Support Suite
Most Helpful Favorable Review
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Most Helpful Critical Review
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Andrew M.
Verified User in Food Production
Dixa gives us the ability to focus on what matters most, providing great service to customers. Being able to automatically filter conversations into separate queues has been a total game-changer and we love how you are able to get in the zone and Dixa keeps...
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Hannibal T.
Verified User in Staffing and Recruiting
Our experience with Dixa started badly. On the first day, our phone number wasn't ported correctly, leaving us without phone service for the first four hours. This happened even though we had asked them to ensure it was done properly due to past issues....
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Discussions
Which payment methods do you accept?
1 comment
Official Response from Dixa
We currently accept VISA, Mastercard and American Express in more than 100 currencies.Read more
Can I keep my existing number?
1 comment
Official Response from Dixa
Yes, you can absolutely keep your existing number. Contact us to transfer your existing number from your current telephone carrier to Dixa (known as...Read more
Do I need any hardware or softphones?
1 comment
Official Response from Dixa
No, you simply need a microphone and speakers. We recommend avoiding the used of headsets with active noise cancellation for the best experience.Read more
Is zendesk any good?
8 comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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