Compare Dixa and Kustomer 
At a Glance
Market Segments
Mid-Market (54.0% of reviews)
Mid-Market (66.8% of reviews)
Entry-Level Pricing
$39.00 1 Per agent / Per Month
Starting at $89.00 1 User Per Month
Dixa
Star Rating
(388)4.2 out of 5
Market Segments
Mid-Market (54.0% of reviews)
Entry-Level Pricing
$39.00 1 Per agent / Per Month
Browse all 4 pricing plansKustomer
Star Rating
(430)4.4 out of 5
Market Segments
Mid-Market (66.8% of reviews)
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dixa excels in ticket collaboration with a score of 8.2, while Kustomer shines even brighter with a score of 9.2, indicating a more seamless experience for teams working together on customer issues.
- Reviewers mention that Kustomer's ticket response user experience is rated at 9.0, surpassing Dixa's score of 8.6, suggesting that Kustomer provides a more efficient and user-friendly interface for responding to customer inquiries.
- G2 users highlight that Dixa's SLA management received a lower score of 7.9 compared to Kustomer's impressive 8.8, indicating that Kustomer offers better tools for managing service level agreements effectively.
- Users on G2 note that Kustomer's customer and contacts database is rated at 9.1, significantly higher than Dixa's 8.4, which suggests that Kustomer provides a more robust and comprehensive database for managing customer information.
- Reviewers say that Dixa's ease of setup is rated at 8.6, while Kustomer's is slightly lower at 8.4, indicating that Dixa may offer a more straightforward onboarding process for new users.
- Users report that Kustomer's omnichannel capabilities are rated at 9.2, compared to Dixa's 8.7, highlighting Kustomer's superior ability to integrate various communication channels for a more cohesive customer experience.
Featured Products
Sponsored
Helpjuice
(157)
Customer Self-Service
Visit Website
Sponsored
Axero
(67)
Customer Self-Service
Visit Website
Sponsored
Customerly
(34)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
Dixa
Essential
$39.00
1 Per agent / Per Month
Start to build your customer base with these service essentials.
- Dixa Messenger as a Channel
- Conversation Timeline
- Intelligent Routing
Kustomer
Enterprise
Starting at $89.00
1 User Per Month
Track, prioritize, and engage with customers on every channel.
- Email, Chat, SMS, Social, WhatsApp, Self-service
- Voice Provider Integrations
- Proactive Service
Free Trial
Dixa
Free Trial is available
Kustomer
No trial information availableRatings
Meets Requirements
8.3
343
8.9
314
Ease of Use
8.6
345
8.8
325
Ease of Setup
8.6
185
8.4
143
Ease of Admin
8.8
178
8.1
130
Quality of Support
8.7
330
8.9
297
Has the product been a good partner in doing business?
9.0
183
8.8
126
Product Direction (% positive)
8.6
337
8.6
305
Features by Category
Ticket and Case Management
8.5
86
|
Verified
9.1
134
|
Verified
8.6
84
|
Verified
9.0
138
|
Verified
8.6
86
|
Verified
8.7
140
|
Verified
8.5
123
|
Verified
8.8
135
|
Verified
7.9
106
|
Verified
8.8
114
|
Verified
7.9
133
|
Verified
8.7
134
|
Verified
8.2
118
|
Verified
9.2
134
|
Verified
8.4
139
|
Verified
9.1
130
|
Verified
Generative AI
Feature Not Available
7.6
7
Feature Not Available
7.6
7
Communication Channels
8.6
27
9.0
119
|
Verified
8.5
136
|
Verified
9.1
137
|
Verified
8.8
134
|
Verified
9.1
116
|
Verified
7.1
29
8.5
118
|
Verified
8.5
144
|
Verified
8.9
105
Platform
6.7
44
|
Verified
8.7
41
7.7
83
|
Verified
8.9
118
|
Verified
8.5
86
|
Verified
9.2
80
|
Verified
8.5
67
|
Verified
9.0
75
|
Verified
7.5
127
|
Verified
8.4
110
|
Verified
8.0
144
|
Verified
8.4
111
|
Verified
Quality Assurance
8.3
11
Not enough data
7.7
11
Not enough data
8.5
12
Not enough data
Engagement
8.2
13
Not enough data
7.9
12
Not enough data
7.7
11
Not enough data
Performance
7.7
11
Not enough data
8.2
12
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Knowledge Pages
8.3
6
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.6
6
Not enough data
8.1
6
Not enough data
9.0
5
Not enough data
Knowledge Dissemination
8.1
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
Channels
8.4
97
|
Verified
Not enough data
7.9
88
|
Verified
Not enough data
8.4
95
|
Verified
Not enough data
7.2
52
|
Verified
Not enough data
9.1
104
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.4
151
|
Verified
Not enough data
8.6
163
|
Verified
Not enough data
8.2
119
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
71
|
Verified
Not enough data
7.6
74
|
Verified
Not enough data
8.0
71
|
Verified
Not enough data
Administrative
8.5
155
|
Verified
Not enough data
8.7
144
|
Verified
Not enough data
7.7
163
|
Verified
Not enough data
8.2
73
|
Verified
Not enough data
8.0
74
|
Verified
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Workforce Management
8.8
24
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
8.5
21
Not enough data
8.4
25
Not enough data
8.2
25
Not enough data
7.5
19
Not enough data
8.3
21
Not enough data
Conversational Platform
8.1
120
9.0
152
8.7
93
9.1
146
8.4
79
9.1
135
7.9
28
9.0
56
Support Automation
8.3
89
9.0
131
8.4
104
9.0
147
8.3
91
9.3
124
7.5
29
8.8
58
Generative AI
Feature Not Available
9.0
21
Feature Not Available
9.0
21
Generative AI
Feature Not Available
7.5
17
Feature Not Available
7.5
17
Feature Not Available
7.0
16
Communication
8.2
35
9.1
130
|
Verified
8.0
42
8.9
148
|
Verified
Feature Not Available
9.2
119
|
Verified
8.0
35
9.0
109
|
Verified
Feature Not Available
8.4
58
Internal Use
7.7
83
|
Verified
8.9
118
|
Verified
Feature Not Available
9.1
128
|
Verified
Feature Not Available
8.5
65
8.1
31
8.8
126
|
Verified
Feature Not Available
9.0
129
|
Verified
Feature Not Available
9.1
148
|
Verified
Generative AI
Feature Not Available
8.2
13
Self-Service Experience
8.3
30
8.7
67
8.1
31
8.3
64
Feature Not Available
8.5
48
7.9
18
8.4
31
7.9
29
8.4
35
Self-Service Platform
8.4
28
9.0
36
Feature Not Available
8.8
36
Feature Not Available
8.8
32
Feature Not Available
9.0
36
Generative AI
Not enough data
8.6(won by default)
11
Not enough data
8.3(won by default)
10
Process
Not enough data
9.5(won by default)
27
Not enough data
9.5(won by default)
31
Not enough data
9.4(won by default)
32
Channels
Not enough data
9.6(won by default)
33
Not enough data
9.2(won by default)
30
Not enough data
9.1(won by default)
29
Not enough data
9.0(won by default)
29
Not enough data
9.5(won by default)
29
Insight
Not enough data
9.1(won by default)
29
Not enough data
8.9(won by default)
33
Not enough data
9.0(won by default)
29
Not enough data
9.2(won by default)
31
Generative AI
Feature Not Available
7.9
13
Feature Not Available
7.9
13
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dixa and Kustomer are categorized as Conversational Support, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
Dixa is categorized as AI Agents, Contact Center Quality Assurance, Contact Center Workforce, Contact Center, and Knowledge Base
Kustomer is categorized as Social Customer Service
Reviews
Reviewers' Company Size
Dixa
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
16.0%
Leisure, Travel & Tourism
6.1%
Consumer Goods
5.9%
Sporting Goods
4.8%
Financial Services
4.3%
Other
63.0%
Retail
13.0%
Consumer Services
12.3%
Health, Wellness and Fitness
6.8%
Food & Beverages
6.3%
Apparel & Fashion
5.5%
Other
56.3%
Most Helpful Reviews
Dixa
Most Helpful Favorable Review
Andrew M.
Verified User in Food Production
Dixa gives us the ability to focus on what matters most, providing great service to customers. Being able to automatically filter conversations into separate queues has been a total game-changer and we love how you are able to get in the zone and Dixa keeps...
Most Helpful Critical Review
Hannibal T.
Verified User in Staffing and Recruiting
Our experience with Dixa started badly. On the first day, our phone number wasn't ported correctly, leaving us without phone service for the first four hours. This happened even though we had asked them to ensure it was done properly due to past issues....
Kustomer
Most Helpful Favorable Review
Jarin Y.
Verified User in Automotive
One of my absolute favorite features that Kustomer has is the ability to mark a case as done but have it re-open should the customer respond to an email or text sent to them. This makes it easy to put a case out-of-mind until the customer gets around to...
Most Helpful Critical Review
Verified User in Financial Services
There was no way to flag spam requests that we see repeatedly by the same email easily. A simple spam folder would have been neat to separate the clutter from requests that need attention.
Andrew M.
Verified User in Food Production
Dixa gives us the ability to focus on what matters most, providing great service to customers. Being able to automatically filter conversations into separate queues has been a total game-changer and we love how you are able to get in the zone and Dixa keeps...
Jarin Y.
Verified User in Automotive
One of my absolute favorite features that Kustomer has is the ability to mark a case as done but have it re-open should the customer respond to an email or text sent to them. This makes it easy to put a case out-of-mind until the customer gets around to...
Hannibal T.
Verified User in Staffing and Recruiting
Our experience with Dixa started badly. On the first day, our phone number wasn't ported correctly, leaving us without phone service for the first four hours. This happened even though we had asked them to ensure it was done properly due to past issues....
Verified User in Financial Services
There was no way to flag spam requests that we see repeatedly by the same email easily. A simple spam folder would have been neat to separate the clutter from requests that need attention.
Alternatives
Discussions
Which payment methods do you accept?
1 comment
Official Response from Dixa
We currently accept VISA, Mastercard and American Express in more than 100 currencies.Read more
Can I keep my existing number?
1 comment
Official Response from Dixa
Yes, you can absolutely keep your existing number. Contact us to transfer your existing number from your current telephone carrier to Dixa (known as...Read more
Do I need any hardware or softphones?
1 comment
Official Response from Dixa
No, you simply need a microphone and speakers. We recommend avoiding the used of headsets with active noise cancellation for the best experience.Read more
How can we get a ticket ID ?
1 comment
HL
The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will...Read more
Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.
1 comment
ED
All the conversations are in your search field and they are shown in the timeline. Read more
How can I post a note with out it closing
1 comment
ED
You can add internal note by clicking on note and it will be visible only for the users of your company :) Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy