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Compare Dialpad Support and Google Contact Center AI 
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At a Glance
Market Segments
Mid-Market (55.0% of reviews)
Small-Business (51.9% of reviews)
Entry-Level Pricing
$15.00 1 Organizer Month
No pricing available
Dialpad Support
Star Rating
(546)4.4 out of 5
Market Segments
Mid-Market (55.0% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 Organizer Month
Browse all 6 pricing plansGoogle Contact Center AI
Star Rating
(27)4.5 out of 5
Market Segments
Small-Business (51.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Google Contact Center AISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dialpad Support excels in call recording with a score of 9.0, providing high-quality recordings that are essential for training and compliance, while Google Contact Center AI also offers strong call recording features but with a slightly lower score of 8.6.
- Reviewers mention that Google Contact Center AI shines in its AI capabilities, particularly with its AI Text-to-Speech feature, which received a high score of 9.5, making it a preferred choice for businesses looking to enhance customer interactions through advanced AI technology.
- G2 users highlight that Dialpad Support's ease of setup is rated at 9.0, making it user-friendly for teams looking to implement a new system quickly, whereas Google Contact Center AI has a higher ease of setup score of 9.4, indicating a smoother onboarding experience.
- Users on G2 report that Google Contact Center AI offers superior speech analytics with a score of 9.2, allowing for deeper insights into customer interactions, while Dialpad Support's speech analytics score is lower at 8.1, suggesting less robust analytical capabilities.
- Reviewers say that Dialpad Support provides excellent customer support, scoring 8.6, but Google Contact Center AI outperforms in this area with a score of 9.1, indicating a more responsive and helpful support team.
- Users report that both platforms offer strong omnichannel capabilities, but Dialpad Support's score of 8.0 suggests it may not be as comprehensive as Google Contact Center AI, which has a more favorable score in this area, indicating a better integration of various communication channels.
Pricing
Entry-Level Pricing
Dialpad Support
Business
$15.00
1 Organizer Month
NA
- $20 USD if billed monthly Zero pins plus larger meeting sizes. 5 hour conference durations 100 participants max Custom Hold Music Auto-dial out to participants
Google Contact Center AI
No pricing availableFree Trial
Dialpad Support
Free Trial is available
Google Contact Center AI
No trial information availableRatings
Meets Requirements
8.9
442
9.0
25
Ease of Use
9.1
451
9.1
25
Ease of Setup
9.0
239
9.4
6
Ease of Admin
8.8
197
9.3
5
Quality of Support
8.9
413
9.1
25
Has the product been a good partner in doing business?
9.1
194
10.0
5
Product Direction (% positive)
9.0
417
9.1
25
Features by Category
Lead Facilitation
7.2
18
Not enough data
7.8
34
Not enough data
7.7
37
Not enough data
8.1
18
Not enough data
Organization
7.7
17
Not enough data
8.0
43
Not enough data
7.9
42
Not enough data
Performance Analysis
8.4
45
Not enough data
8.7
46
Not enough data
Sales Analysis
7.4
16
Not enough data
7.2
16
Not enough data
Generative AI
7.6
16
Not enough data
7.8
16
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.8
30
Not enough data
8.7
28
Not enough data
Not enough data
Not enough data
Agent Tools
8.9
24
Not enough data
7.7
8
Not enough data
9.1
31
Not enough data
Automation
7.2
9
Not enough data
8.5
25
Not enough data
6.2
7
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.2
99
Not enough data
8.3
93
Not enough data
8.5
97
Not enough data
8.2
48
Not enough data
Agent Performance Management
8.6
81
Not enough data
8.2
92
Not enough data
8.4
93
Not enough data
Generative AI
8.8
34
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
150
9.3
12
8.3
114
8.9
12
Feature Not Available
9.2
11
8.4
130
9.1
11
Feature Not Available
9.2
11
Generative AI
8.3
36
9.5
10
Functions
8.9
127
8.7
10
8.6
133
8.8
11
8.4
129
8.6
11
8.1
139
9.2
11
8.5
108
9.1
11
8.6
120
8.5
10
8.5
128
8.5
10
8.6
122
8.7
10
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.5
134
8.9
11
8.7
122
9.5
10
8.5
135
8.6
11
8.7
140
8.9
11
Feature Not Available
9.0
10
Platform Basics
8.4
64
Not enough data
8.9
65
Not enough data
9.0
68
Not enough data
Platform Content
8.5
67
Not enough data
7.6
60
Not enough data
7.9
61
Not enough data
Platform Additional Functionality
8.6
65
Not enough data
8.5
60
Not enough data
8.7
63
Not enough data
8.8
64
Not enough data
8.9
62
Not enough data
Platform
8.0
40
Not enough data
8.8
47
Not enough data
8.6
53
Not enough data
8.7
59
Not enough data
8.9
57
Not enough data
8.5
42
Not enough data
8.7
51
Not enough data
Generative AI
8.5
19
Not enough data
Workforce Management
8.9
61
Not enough data
8.7
57
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.0
64
Not enough data
8.4
60
Not enough data
Customer Support
Not enough data
9.7
11
Not enough data
9.1
11
Not enough data
8.8
11
Automation
Not enough data
8.8
11
Not enough data
8.8
11
Not enough data
8.3
11
Artificial Intelligence
Not enough data
9.4
11
Not enough data
8.9
11
Not enough data
9.4
11
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.4
90
Not enough data
8.7
73
Not enough data
9.0
83
Not enough data
8.9
86
Not enough data
Not enough data
Not enough data
Contacts
8.6
81
Not enough data
8.6
79
Not enough data
8.4
72
Not enough data
Insights
8.3
80
Not enough data
8.7
85
Not enough data
8.5
78
Not enough data
7.0
31
Not enough data
6.9
31
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.8
47
Not enough data
8.9
46
Not enough data
8.7
19
Not enough data
8.6
40
Not enough data
Feedback
8.7
44
Not enough data
8.6
18
Not enough data
8.7
44
Not enough data
8.7
47
Not enough data
8.8
48
Not enough data
9.0
49
Not enough data
8.0
17
Not enough data
Generative AI
8.8
13
Not enough data
Platform
8.8
53
Not enough data
8.7
52
Not enough data
9.0
50
Not enough data
9.0
52
Not enough data
9.0
53
Not enough data
8.7
52
Not enough data
8.7
50
Not enough data
8.9
48
Not enough data
Workforce Management Platform Features
8.8
52
Not enough data
9.4
54
Not enough data
8.8
51
Not enough data
8.1
52
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.7
50
Not enough data
8.9
50
Not enough data
8.3
46
Not enough data
9.0
49
Not enough data
Categories
Categories
Shared Categories
Dialpad Support and Google Contact Center AI are categorized as Contact Center
Unique Categories
Dialpad Support is categorized as Call Center Infrastructure (CCI), Conversation Intelligence, Auto Dialer, Outbound Call Tracking, Sales Coaching, AI Sales Assistant, Employee Scheduling, and Workforce Management
Google Contact Center AI is categorized as Customer Service Automation
Reviews
Reviewers' Company Size
Dialpad Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Google Contact Center AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
9.1%
Consumer Services
8.2%
Computer Software
6.8%
Information Technology and Services
4.7%
Construction
4.4%
Other
66.8%
Information Technology and Services
25.9%
Computer Software
11.1%
Consulting
7.4%
Education Management
7.4%
Telecommunications
3.7%
Other
44.4%
Alternatives
Discussions
Who is Dialpads leading competition?
2 Comments
BU
NatterboxRead more
Would I be able to see any time period longer than 365 years for the call history on the Analytics screen?
1 Comment
OC
Hi Austin! You are able to input a custom date range and have it go back as far as three years in Analytics. If you need further assistance, feel free to...Read more
What kind of improvements can I see regarding management of accounts?
1 Comment
OC
Hi Joseph! Do you need to reach out to our Dialpad support team? If so, the quickest way to do that is by filling out a request here:...Read more
Google Contact Center AI has no discussions with answers
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