Compare DevRev and Intercom 
At a Glance
Market Segments
Mid-Market (49.2% of reviews)
Small-Business (59.1% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
$39.00 1 Seat Per Month
DevRev
Star Rating
(121)4.5 out of 5
Market Segments
Mid-Market (49.2% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansIntercom
Star Rating
(3,336)4.5 out of 5
Market Segments
Small-Business (59.1% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its live chat functionality, with a score of 9.3, making it a preferred choice for businesses that prioritize real-time customer interaction. In contrast, DevRev's live chat scored slightly lower at 9.0, indicating that while it is effective, it may not offer the same level of immediacy or user experience.
- Reviewers mention that DevRev shines in its quality of support, achieving a score of 9.2 compared to Intercom's 8.7. This suggests that users find DevRev's support team more responsive and helpful, which can be crucial for businesses needing quick resolutions to issues.
- G2 users highlight that Intercom's ticket collaboration features are robust, scoring 8.8, which allows teams to work together effectively on customer issues. However, DevRev outperforms in customer and contacts database management with a score of 9.3, indicating a more comprehensive approach to managing customer relationships.
- Users on G2 report that Intercom's response automation features are rated at 8.5, which is effective but not as strong as DevRev's score of 8.9. This suggests that DevRev may offer more advanced automation capabilities, streamlining customer interactions more efficiently.
- Reviewers mention that while both platforms offer multi-channel coverage, Intercom scores 8.8, indicating a well-rounded approach to customer engagement. DevRev, however, has a lower score in social media integration at 6.3, which may limit its effectiveness in engaging customers across all platforms.
- Users say that Intercom's ease of use is rated at 8.9, making it user-friendly for teams to adopt quickly. In contrast, DevRev's ease of use score of 8.7 suggests it may require a slightly steeper learning curve, which could impact onboarding time for new users.
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Pricing
Entry-Level Pricing
DevRev
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
Intercom
Essential
$39.00
1 Seat Per Month
The customer support plan for individuals, startups, and small businesses.
- Shared inbox
- Fin AI chatbot
- Public help center
Free Trial
DevRev
Free Trial is available
Intercom
Free Trial is available
Ratings
Meets Requirements
8.4
94
8.8
2,518
Ease of Use
8.7
93
8.9
2,544
Ease of Setup
8.3
42
8.5
1,188
Ease of Admin
8.9
32
8.7
1,136
Quality of Support
9.2
91
8.7
2,419
Has the product been a good partner in doing business?
9.2
31
8.8
1,135
Product Direction (% positive)
9.5
94
8.8
2,368
Features by Category
Ticket and Case Management
8.8
11
8.7
987
|
Verified
8.6
11
8.8
1005
|
Verified
8.8
11
8.7
980
|
Verified
9.0
10
8.5
1028
|
Verified
8.8
10
8.4
569
|
Verified
8.3
11
8.9
1026
|
Verified
9.2
11
8.8
949
|
Verified
9.2
10
8.7
850
|
Verified
Generative AI
9.1
9
8.3
148
8.7
9
8.2
149
Communication Channels
9.2
11
9.0
780
|
Verified
9.4
11
8.8
980
|
Verified
9.4
11
9.4
1152
|
Verified
6.5
10
8.4
706
5.7
10
7.7
421
Platform
7.2
12
8.3
589
|
Verified
8.6
14
8.3
1083
|
Verified
9.2
12
8.8
693
|
Verified
8.8
12
8.7
659
|
Verified
7.3
11
8.1
887
|
Verified
7.5
12
8.1
890
|
Verified
Messenger
Not enough data
8.8
368
|
Verified
Not enough data
8.1
349
|
Verified
Not enough data
9.3
464
|
Verified
Not enough data
8.5
312
|
Verified
Channels
Not enough data
8.1
281
|
Verified
Not enough data
9.0
425
|
Verified
Not enough data
8.0
194
|
Verified
Not enough data
7.4
109
Not enough data
8.1
218
|
Verified
Customers
Not enough data
8.8
416
|
Verified
Not enough data
8.7
420
|
Verified
Not enough data
8.2
423
|
Verified
Not enough data
8.4
374
|
Verified
Not enough data
8.2
367
|
Verified
Administration
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.7
5
Not enough data
9.7
5
Not enough data
9.7
6
Not enough data
Knowledge Management
8.9
6
Not enough data
9.7
5
Not enough data
8.3
6
Not enough data
Compliance
9.0
5
Not enough data
9.3
5
Not enough data
10.0
5
Not enough data
9.7
5
Not enough data
Customer Support
9.3
5
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Data Security
10.0
5
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
9.7
5
Not enough data
Administration
9.4
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
Generative AI
10.0
5
Not enough data
User Analysis
Not enough data
8.6
136
Not enough data
8.4
153
User Support
Not enough data
9.1
163
Not enough data
8.1
116
Not enough data
8.8
147
Walkthrough Type
Not enough data
8.9
133
Not enough data
9.0
144
Channels
Not enough data
8.8
179
Not enough data
8.4
170
Not enough data
7.6
163
Design
Not enough data
8.6
176
Not enough data
8.5
178
Not enough data
8.7
183
Not enough data
8.8
175
Not enough data
8.8
169
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Usability
9.4
8
Not enough data
8.8
8
Not enough data
9.0
7
Not enough data
Reporting
9.3
5
Not enough data
8.3
6
Not enough data
8.7
5
Not enough data
Generative AI
9.2
6
Not enough data
8.7
5
Not enough data
Responses
Not enough data
9.2
54
Not enough data
9.2
55
Not enough data
9.1
53
Automation - AI Agents
Not enough data
8.7
33
Not enough data
9.2
35
Not enough data
Feature Not Available
Not enough data
8.5
34
Not enough data
9.2
34
Platform
Not enough data
9.3
52
Not enough data
9.2
52
Not enough data
9.3
52
Autonomy - AI Agents
Not enough data
8.7
35
Not enough data
9.0
36
Not enough data
8.8
36
Not enough data
9.0
37
Generative AI
Not enough data
Feature Not Available
Not enough data
9.1
22
Responses
Not enough data
8.8
498
Not enough data
8.8
490
Not enough data
9.1
488
Not enough data
8.9
464
Not enough data
8.7
388
Platform
Not enough data
9.5
514
Not enough data
8.9
488
Not enough data
8.8
483
Not enough data
8.7
467
Not enough data
8.5
328
Not enough data
8.9
434
Not enough data
8.9
490
Generative AI
Not enough data
Feature Not Available
Not enough data
8.3
52
Conversational Platform
Not enough data
8.7
963
Not enough data
8.7
743
Not enough data
8.8
765
Not enough data
9.0
688
Support Automation
Not enough data
8.7
767
Not enough data
8.7
809
Not enough data
8.6
426
Not enough data
8.8
716
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Support
Not enough data
8.8
93
Not enough data
7.9
85
Not enough data
9.3
95
Automation
Not enough data
8.7
93
Not enough data
8.6
98
Not enough data
8.7
89
Artificial Intelligence
Not enough data
8.7
91
Not enough data
8.8
89
Not enough data
8.5
91
Generative AI
7.0
5
8.4
177
Not enough data
8.4
176
Feature Not Available
Feature Not Available
Communication
9.0
7
9.3
1304
|
Verified
8.8
7
8.9
1312
|
Verified
8.9
6
8.8
1061
|
Verified
8.9
6
9.2
1225
|
Verified
8.3
5
8.6
472
Internal Use
8.6
14
8.3
1083
|
Verified
8.1
6
8.9
967
|
Verified
7.7
5
8.4
920
|
Verified
9.2
6
8.7
1116
|
Verified
8.3
5
9.0
1190
|
Verified
8.6
6
8.6
1160
|
Verified
Generative AI
9.2
11
Feature Not Available
Self-Service Experience
9.4
11
9.0
557
9.4
11
9.0
557
Feature Not Available
Feature Not Available
7.5
10
8.3
397
8.9
11
8.5
442
Self-Service Platform
9.1
11
8.7
439
8.9
11
8.8
444
8.8
11
8.3
381
9.1
11
8.8
429
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
74
Not enough data
8.9(won by default)
71
Not enough data
9.6(won by default)
74
Channels
Not enough data
9.4(won by default)
74
Not enough data
8.8(won by default)
73
Not enough data
9.5(won by default)
77
Not enough data
8.5(won by default)
67
Not enough data
8.8(won by default)
69
Insight
Not enough data
9.2(won by default)
72
Not enough data
9.2(won by default)
73
Not enough data
8.9(won by default)
69
Not enough data
9.4(won by default)
69
Generative AI
8.8
12
Feature Not Available
9.0
12
Feature Not Available
Communication
8.9
6
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
DevRev and Intercom are categorized as Shared Inbox, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
DevRev is categorized as Complaint Management, Contact Center Knowledge Base, IT Service Management (ITSM) Tools, Google Workspace Communication Tools, and Product Management
Intercom is categorized as Customer Service Automation, AI Agents, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, and Social Customer Service
Reviews
Reviewers' Company Size
DevRev
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
21.0%
Computer Software
21.0%
Information Technology and Services
10.9%
Insurance
5.9%
Accounting
5.0%
Other
36.1%
Computer Software
25.9%
Information Technology and Services
13.2%
Financial Services
7.4%
Internet
5.3%
Marketing and Advertising
4.9%
Other
43.2%
Most Helpful Reviews
DevRev
Most Helpful Favorable Review
Mayur c.
Verified User in Entertainment
Having the capability to see user behavior and keep a check on anything that is affecting user experience. When something unexpected happens, we can see it right away instead of reproducing it.
Most Helpful Critical Review
Nitish G.
Verified User in Information Technology and Services
Funnel could be improved a bit, we like the way funnel is created in clevertap a similar functionality would be great
Intercom
Most Helpful Favorable Review
Leanna W.
Verified User in Staffing and Recruiting
This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Mayur c.
Verified User in Entertainment
Having the capability to see user behavior and keep a check on anything that is affecting user experience. When something unexpected happens, we can see it right away instead of reproducing it.
Leanna W.
Verified User in Staffing and Recruiting
This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...
Nitish G.
Verified User in Information Technology and Services
Funnel could be improved a bit, we like the way funnel is created in clevertap a similar functionality would be great
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Alternatives
Discussions
DevRev has no discussions with answers
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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