Compare DERDACK Enterprise Alert and Opsgenie 
At a Glance
Market Segments
Enterprise (62.2% of reviews)
Mid-Market (52.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
DERDACK Enterprise Alert
Star Rating
(49)4.8 out of 5
Market Segments
Enterprise (62.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about DERDACK Enterprise AlertOpsgenie
Star Rating
(48)4.3 out of 5
Market Segments
Mid-Market (52.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about OpsgenieSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Opsgenie excels in its "Incident Alerts" feature, scoring 9.6, which allows for timely notifications and effective incident management, while DERDACK Enterprise Alert also performs well but has a slightly lower score in this area.
- Reviewers mention that DERDACK Enterprise Alert shines in "Quality of Support," achieving a score of 9.6, indicating a strong commitment to customer service, whereas Opsgenie, while still good, has a lower score of 8.7 in this category.
- G2 users highlight that Opsgenie's "Ease of Use" is rated at 8.3, which some find less intuitive compared to DERDACK Enterprise Alert's higher score of 9.1, suggesting that new users may find DERDACK easier to navigate.
- Users on G2 note that DERDACK Enterprise Alert's "Timely Alerts" feature received a perfect score of 10.0, indicating exceptional performance in alerting users promptly, while Opsgenie also performs well but does not reach the same level of excellence.
- Reviewers say that Opsgenie's "Ticket Assignment" feature, with a score of 8.8, is effective but lacks some of the advanced capabilities found in DERDACK Enterprise Alert, which offers more robust options for managing ticket workflows.
- Users report that both products have strong "Incident Logs," with Opsgenie scoring 9.3, but DERDACK Enterprise Alert's overall management tools, including lifecycle visualization, are rated higher, suggesting a more comprehensive approach to incident management.
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Pricing
Entry-Level Pricing
DERDACK Enterprise Alert
No pricing availableOpsgenie
No pricing availableFree Trial
DERDACK Enterprise Alert
Free Trial is available
Opsgenie
Free Trial is available
Ratings
Meets Requirements
9.3
38
9.0
37
Ease of Use
9.1
38
8.4
37
Ease of Setup
8.8
32
8.2
21
Ease of Admin
9.0
33
8.6
22
Quality of Support
9.6
38
8.7
29
Has the product been a good partner in doing business?
9.8
34
8.5
21
Product Direction (% positive)
10.0
34
9.3
35
Features by Category
Monitoring
Not enough data
9.2
28
|
Verified
10.0
5
|
Verified
9.2
29
|
Verified
Not enough data
8.8
29
|
Verified
Management Tools
Not enough data
8.8
27
|
Verified
Not enough data
8.6
28
|
Verified
Not enough data
8.4
24
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Generative AI
Feature Not Available
Feature Not Available
Response
8.7
14
Not enough data
8.8
10
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
Records
9.3
15
Not enough data
8.6
15
Not enough data
8.5
11
Not enough data
Management
9.6
17
Not enough data
8.9
12
Not enough data
9.2
14
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
DERDACK Enterprise Alert and Opsgenie are categorized as Incident Management and IT Alerting
Unique Categories
DERDACK Enterprise Alert is categorized as Incident Response
Opsgenie has no unique categories
Reviews
Reviewers' Company Size
DERDACK Enterprise Alert
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Opsgenie
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.2%
Oil & Energy
8.9%
Transportation/Trucking/Railroad
6.7%
Government Administration
6.7%
Automotive
6.7%
Other
48.9%
Computer Software
25.0%
Information Technology and Services
18.8%
Telecommunications
10.4%
Retail
8.3%
Marketing and Advertising
6.3%
Other
31.3%
Most Helpful Reviews
DERDACK Enterprise Alert
Most Helpful Favorable Review
Verified User in Information Technology and Services
I find it a straight forward tool to you use. Next to that I appreciate the support that I receive from Fabian Rupprecht-Kierspe and Frank Mantey
Most Helpful Critical Review
Opsgenie
Most Helpful Favorable Review
Hemant g.
Verified User in Sports
Opsgenie integrates with various plugins like slack, newrelic, jira, grafana making yourself away from most of the operations task. Saved a lot of time and efforts
Most Helpful Critical Review
Mehmet A.
Verified User in Marketing and Advertising
Nothing much but if I were to switch from the Atlassian environment, I am afraid it will not work as expected.
Verified User in Information Technology and Services
I find it a straight forward tool to you use. Next to that I appreciate the support that I receive from Fabian Rupprecht-Kierspe and Frank Mantey
Hemant g.
Verified User in Sports
Opsgenie integrates with various plugins like slack, newrelic, jira, grafana making yourself away from most of the operations task. Saved a lot of time and efforts
Mehmet A.
Verified User in Marketing and Advertising
Nothing much but if I were to switch from the Atlassian environment, I am afraid it will not work as expected.
Alternatives
Discussions
What is the delivery model of Enterprise Alert® (on-premise, SaaS or hosted service)?
1 comment
Official Response from DERDACK Enterprise Alert
Enterprise Alert is available as on-premise/private cloud software. It is also available on the Microsoft Azure Marketplace. This way it holds the best value...Read more
How do you integrate with 3rd party products, e.g. IT monitoring?
1 comment
Official Response from DERDACK Enterprise Alert
Unlike many basic notification products which for instant use a POP3 mailbox to process critical events, Enterprise Alert integrates with 3rd party...Read more
Does the product support high-availability scenarios?
1 comment
Official Response from DERDACK Enterprise Alert
Yes, Enterprise Alert supports a high-availability deployments and provides a variety of related features like clustering & failover, geo-redundancy,...Read more
What is Opsgenie?
1 comment
Official Response from Opsgenie
Opsgenie is a modern incident management platform for operating always-on services that enables dev and ops teams to stay aware and in control of alerts and...Read more
Does Opsgenie with other Atlassian products? Which ones?
1 comment
Official Response from Opsgenie
Opsgenie has deep integrations with Jira, Jira Ops, Jira Service Desk, and Statuspage. We also offer email integrations with Bitbucket and Bamboo. We offer...Read more
Can I use Opsgenie with on-prem?
1 comment
Official Response from Opsgenie
Yes! Opsgenie is a great modern incident management solution for on-prem, cloud, and hybrid environments. Here’s a great blog post...Read more
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