Compare Crazy Egg and Smartlook 
At a Glance
Market Segments
Small-Business (45.0% of reviews)
Small-Business (85.5% of reviews)
Entry-Level Pricing
$29.00 Per Month
$0.00
Crazy Egg
Star Rating
(115)4.2 out of 5
Market Segments
Small-Business (45.0% of reviews)
Entry-Level Pricing
$29.00 Per Month
Browse all 4 pricing plansSmartlook
Star Rating
(872)4.6 out of 5
Market Segments
Small-Business (85.5% of reviews)
Entry-Level Pricing
$0.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Crazy Egg excels in its Heat Maps feature, with a rating of 9.6, which allows for detailed visual insights into user interactions on webpages. In contrast, Smartlook's Heat Maps received a lower rating of 8.7, indicating that while it offers similar functionality, it may not be as robust or user-friendly.
- Reviewers mention that Smartlook shines in Session Replays, achieving a score of 9.1, which provides a comprehensive view of user sessions. Crazy Egg, while still strong with a score of 8.8, does not offer the same depth of replay functionality, which some users find crucial for understanding user behavior.
- G2 users highlight that Smartlook's Quality of Support is notably higher, with a score of 8.8 compared to Crazy Egg's 7.8. This suggests that users may find more responsive and helpful support when using Smartlook, which can be a significant factor for businesses needing assistance.
- Users on G2 report that Crazy Egg's Custom Event Tracking feature is rated at 8.3, which some find limiting compared to Smartlook's more flexible tracking capabilities. Smartlook's ability to track a wider range of user interactions is often cited as a key advantage.
- Reviewers mention that Smartlook's API / Integrations score of 8.4 is significantly better than Crazy Egg's 6.8, indicating that Smartlook offers more seamless integration options with other tools, which is essential for users looking to enhance their analytics capabilities.
- Users say that Crazy Egg's User, Role, and Access Management feature is rated at 9.0, which is a strong point for teams needing to manage multiple users effectively. Smartlook, while still good at 8.9, may not provide the same level of granularity in user management, which could be a consideration for larger teams.
Pricing
Entry-Level Pricing
Crazy Egg
Starter
$29.00
Per Month
5,000 tracked pageviews per month
- 5 Heatmap reports
- 50 Recordings /mo
- 6 months of Recordings storage
Smartlook
Free
$0.00
For small projects
- 3000 sessions per month
- 1 month data history
- 10 events definitions
Free Trial
Crazy Egg
Free Trial is available
Smartlook
Free Trial is available
Ratings
Meets Requirements
8.3
98
8.9
655
Ease of Use
8.6
100
8.9
661
Ease of Setup
8.6
51
9.1
458
Ease of Admin
8.6
48
9.1
451
Quality of Support
7.8
69
8.8
470
Has the product been a good partner in doing business?
8.7
41
9.0
385
Product Direction (% positive)
6.6
99
9.0
619
Features by Category
Metrics
Not enough data
8.8
157
Not enough data
8.7
78
Not enough data
8.5
153
Not enough data
8.6
149
Not enough data
8.6
130
Not enough data
8.2
65
Not enough data
8.4
68
Not enough data
8.6
126
Not enough data
8.7
126
Reporting
Not enough data
8.8
149
Not enough data
8.5
63
Not enough data
8.6
121
Not enough data
8.6
117
Not enough data
8.3
108
Not enough data
7.8
18
Not enough data
8.7
119
Other
Not enough data
8.7
135
Not enough data
8.6
109
Not enough data
Feature Not Available
Not enough data
8.5
91
Not enough data
8.4
90
Not enough data
Feature Not Available
Not enough data
8.3
91
Administration
Not enough data
8.4
208
Not enough data
8.6
100
Not enough data
8.8
316
Not enough data
Feature Not Available
User Identification
Not enough data
Feature Not Available
Not enough data
8.4
59
Not enough data
8.7
64
Tracking & Reporting
Not enough data
8.3
64
Not enough data
8.6
69
Not enough data
8.5
60
Not enough data
8.6
77
Not enough data
8.9
72
Not enough data
8.7
74
Metrics
Not enough data
8.8
34
Not enough data
8.5
33
Not enough data
8.1
29
Not enough data
8.0
29
Not enough data
8.5
28
User Behavior
9.0
24
|
Verified
9.1
220
|
Verified
7.3
13
Feature Not Available
8.5
19
|
Verified
8.9
204
|
Verified
7.9
16
|
Verified
8.4
165
|
Verified
A/B Testing
7.4
11
|
Verified
8.4
125
|
Verified
8.3
11
8.0
85
|
Verified
8.1
14
|
Verified
8.3
123
|
Verified
7.8
9
|
Verified
8.3
103
|
Verified
Visitor Information
8.0
10
8.4
166
|
Verified
7.0
14
8.4
124
|
Verified
Product Analytics
Not enough data
Feature Not Available
Not enough data
8.7
109
Not enough data
8.5
91
Not enough data
8.7
97
Not enough data
8.4
72
Not enough data
8.1
44
Not enough data
Feature Not Available
Not enough data
8.9
83
Computing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experimental Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.5
35
8.6
251
8.6
37
8.5
228
8.4
35
8.4
219
8.1
35
8.5
206
8.6
37
8.7
139
Reporting
9.6
47
8.7
278
8.8
39
9.1
311
9.0
35
9.0
274
8.8
30
8.4
222
Metrics
Not enough data
8.8
34
Not enough data
8.5
33
Not enough data
8.1
29
Not enough data
8.0
29
Not enough data
8.5
28
Variation Testing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reporting
Not enough data
9.0
29
Not enough data
8.9
33
Personalization
Not enough data
9.2
28
Not enough data
9.0
28
Not enough data
8.9
30
Administration
Not enough data
8.9
41
Not enough data
Feature Not Available
Not enough data
8.9
45
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Crazy Egg and Smartlook are categorized as Session Replay and Heatmap Tools
Unique Categories
Crazy Egg is categorized as A/B Testing
Smartlook is categorized as Product Analytics, Mobile App Analytics, Digital Analytics, and Mobile App Optimization
Reviews
Reviewers' Company Size
Crazy Egg
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smartlook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
22.5%
Computer Software
9.9%
Internet
9.0%
Information Technology and Services
9.0%
Higher Education
4.5%
Other
45.0%
Computer Software
10.4%
Information Technology and Services
8.0%
Marketing and Advertising
7.9%
Retail
5.4%
Internet
4.9%
Other
63.3%
Most Helpful Reviews
Crazy Egg
Most Helpful Favorable Review
Josh H.
Verified User in Marketing and Advertising
This product is awesome! Great for people who have a hard time understanding analytics and how people are using their site.
Most Helpful Critical Review
Michael D.
Verified User in Marketing and Advertising
The interface is rough. ROUGH. Their menu options are hidden and often times you are left wondering "OK, now what do I do?" For example, if you reach your limit of screenshots, they bring you to a screen to delete screenshots but you can't do it one at a...
Smartlook
Most Helpful Favorable Review
Verified User in Photography
Smartlook allowed me to see where the real weaknesses of my website are, This has a real value to any website owner.
Most Helpful Critical Review
Gianluca G.
Verified User in Entertainment
Unfortunately, their re-pricing wasn't very practice, because they limit much more the free account, by limiting the visitors recording to lower number.
Josh H.
Verified User in Marketing and Advertising
This product is awesome! Great for people who have a hard time understanding analytics and how people are using their site.
Verified User in Photography
Smartlook allowed me to see where the real weaknesses of my website are, This has a real value to any website owner.
Michael D.
Verified User in Marketing and Advertising
The interface is rough. ROUGH. Their menu options are hidden and often times you are left wondering "OK, now what do I do?" For example, if you reach your limit of screenshots, they bring you to a screen to delete screenshots but you can't do it one at a...
Gianluca G.
Verified User in Entertainment
Unfortunately, their re-pricing wasn't very practice, because they limit much more the free account, by limiting the visitors recording to lower number.
Alternatives
Discussions
Will Crazy Egg slow down my website?
3 comments
IJ
Not at all, it works super smoothly and without any delay on your sitesRead more
How hard is it to get started using Crazy Egg Software?
2 comments
IJ
The initial set up could be a little bit complicated but the assistance of the support team is super useful and the obtained result worths the effort by farRead more
What is Crazy Egg?
1 comment
Official Response from Crazy Egg
Crazy Egg is an analytics platform that tracks and optimizes website visitor behavior so you can improve the user experience, increase your conversion rates,...Read more
How can I exclude myself from the recordings?
2 comments
RC
You can exclude your IP, here's the page: https://app.smartlook.com/settings/ipsRead more
Is there a whitelabel version of this software?
1 comment
LM
Hi Kristen,
I am really sorry, but we don't offer that.
Best regards,
lukasRead more
I would to know how to use all the features, is there any number I can dial?
1 comment
LM
Hi Gurpeet,
you can chat with our customer success team and arrange a demo.
Best regards,
LukasRead more
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