G2 reviewers report that both Karbon and Assembly excel in user satisfaction, with both products receiving a solid star rating of 4.8. However, Karbon has a slight edge in overall user experience, as many users appreciate its detailed work item tracking and seamless integration with Microsoft Outlook, which enhances daily operations.
Users say that Karbon's implementation process is generally smooth, but some find it slightly more challenging compared to Assembly, which is praised for its intuitive setup. Assembly's users highlight the ease of customizing the client portal, making it feel more personalized and brand-centric.
Reviewers mention that while both products offer strong support, Assembly slightly outperforms Karbon in terms of quality of support. Users appreciate Assembly's responsive customer service, while Karbon users note that its support is also commendable, particularly for day-to-day operational queries.
According to verified reviews, Karbon shines in its ability to manage client emails and projects efficiently, with users noting that it helps them stay organized. In contrast, Assembly users love the flexibility of customizing their client-facing interface, which enhances client engagement and satisfaction.
G2 reviewers highlight that Karbon is particularly beneficial for businesses that require detailed time tracking and workflow management, which many users find essential for assessing employee performance. On the other hand, Assembly is favored for its user-friendly interface and customization options, making it a hit among small businesses looking for a tailored experience.
Users report that while both products cater well to small businesses, Assembly has a higher percentage of reviews from this segment, indicating a strong alignment with the needs of smaller organizations. Karbon, while also popular among small businesses, is noted for its robust features that may appeal more to those with complex operational needs.
Can you tell me more about Aliases? or Can you make a webinar for this topic?
1 Comment
LM
Hi Ciara, are you referring to using an alias email address, and using that with Karbon? If so, this help article might be helpful:...Read more
Please tell me you are not going to remove "To Do",and the ability to focus in on only Today's Tasks
1 Comment
MD
Karbon is working towards a more thoughtful approach to work. The end result will be different in many ways but will not be worse overall and will be better...Read more
Can I use karbon with IG, FB
1 Comment
MD
There are no native social integrations built in Karbon, but the possibilities are endless when using the open API.Read more
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