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- ConnectWise PSA
- Rev.io PSA formerly Tigerpaw One
- ConnectWise PSA-vs-Rev.io PSA formerly Tigerpaw One
Compare ConnectWise PSA and Rev.io PSA formerly Tigerpaw One 
At a Glance
Market Segments
Small-Business (67.5% of reviews)
Small-Business (76.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ConnectWise PSA
Star Rating
(494)3.9 out of 5
Market Segments
Small-Business (67.5% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ConnectWise PSARev.io PSA formerly Tigerpaw One
Star Rating
(39)3.3 out of 5
Market Segments
Small-Business (76.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Rev.io PSA formerly Tigerpaw OneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ConnectWise PSA excels in Contact & Account Management with a score of 8.5, while Rev.io PSA formerly Tigerpaw One falls short in this area, lacking robust features that users find essential for managing client relationships effectively.
- Reviewers mention that the Ticket Creation User Experience in ConnectWise PSA is rated at 8.5, highlighting its intuitive interface, whereas users on G2 express frustration with Rev.io PSA's ticketing system, which they find less user-friendly with a score of 6.5.
- G2 users indicate that ConnectWise PSA's Workflow Capability is a standout feature, scoring 8.0, allowing for seamless automation of tasks. In contrast, users report that Rev.io PSA's workflow features are limited, making it harder to customize processes to fit their needs.
- Reviewers mention that the Quality of Support for ConnectWise PSA is rated at 7.3, with many users praising the responsiveness and helpfulness of the support team. Conversely, users report that Rev.io PSA's support is adequate but lacks the same level of engagement, scoring 7.0.
- Users say that ConnectWise PSA shines in Sales Force Automation, particularly in Opportunity & Pipeline Management with a score of 7.9, which helps users track leads effectively. In contrast, Rev.io PSA's capabilities in this area are perceived as basic, leading to missed opportunities.
- Users on G2 highlight that ConnectWise PSA offers superior Reporting & Analytics features, scoring 7.5, which provide valuable insights into business performance. Meanwhile, reviewers mention that Rev.io PSA's reporting tools are less comprehensive, making it challenging to derive actionable insights.
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Pricing
Entry-Level Pricing
ConnectWise PSA
No pricing availableRev.io PSA formerly Tigerpaw One
No pricing availableFree Trial
ConnectWise PSA
Free Trial is available
Rev.io PSA formerly Tigerpaw One
No trial information availableRatings
Meets Requirements
8.3
414
7.2
36
Ease of Use
7.2
419
6.3
36
Ease of Setup
6.1
205
5.6
15
Ease of Admin
7.1
201
6.9
15
Quality of Support
7.3
387
7.0
35
Has the product been a good partner in doing business?
7.3
201
7.3
14
Product Direction (% positive)
6.9
404
5.1
36
Features by Category
Sales Force Automation
8.5
128
|
Verified
Not enough data
7.9
87
|
Verified
Not enough data
7.9
116
|
Verified
Not enough data
8.3
130
|
Verified
Not enough data
7.6
93
|
Verified
Not enough data
8.3
120
Not enough data
8.0
105
|
Verified
Not enough data
8.1
105
|
Verified
Not enough data
8.3
115
|
Verified
Not enough data
Marketing Automation
7.3
78
|
Verified
Not enough data
7.3
81
|
Verified
Not enough data
7.5
86
|
Verified
Not enough data
7.4
69
|
Verified
Not enough data
Customer Support
8.4
119
Not enough data
7.6
116
|
Verified
Not enough data
7.8
112
Not enough data
7.5
74
Not enough data
8.0
100
Not enough data
Reporting & Analytics
7.5
130
|
Verified
Not enough data
7.3
129
|
Verified
Not enough data
7.4
105
Not enough data
Mobile & Social
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.7
87
|
Verified
Not enough data
Platform
7.4
70
Not enough data
8.0
75
Not enough data
8.3
76
Not enough data
8.0
44
Not enough data
7.4
46
Not enough data
6.9
65
Not enough data
8.0
74
Not enough data
7.2
68
Not enough data
Integration
7.7
70
Not enough data
7.9
68
Not enough data
8.5
66
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Management
7.5
40
Not enough data
7.0
41
Not enough data
5.9
36
Not enough data
6.7
43
Not enough data
Project Management
6.6
41
Not enough data
6.5
41
Not enough data
6.7
40
Not enough data
7.4
42
Not enough data
Accounting
6.8
40
Not enough data
7.4
40
Not enough data
6.9
39
Not enough data
6.7
37
Not enough data
6.6
37
Not enough data
Portfolio Management
6.2
37
Not enough data
6.1
36
Not enough data
6.2
36
Not enough data
6.3
35
Not enough data
Analytics
6.0
37
Not enough data
6.7
42
Not enough data
6.3
40
Not enough data
Administration
7.3
41
Not enough data
7.6
43
Not enough data
7.5
40
Not enough data
Platform
7.1
38
Not enough data
6.3
35
Not enough data
7.0
41
Not enough data
5.7
39
Not enough data
5.0
36
Not enough data
Generative AI
4.2
21
Feature Not Available
4.3
21
Feature Not Available
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Project management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workload
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication & Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cost Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ConnectWise PSA and Rev.io PSA formerly Tigerpaw One are categorized as CRM and Professional Services Automation
Unique Categories
ConnectWise PSA is categorized as Marketing Automation
Rev.io PSA formerly Tigerpaw One is categorized as Help Desk, Work Management, and Online Form Builder
Reviews
Reviewers' Company Size
ConnectWise PSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Rev.io PSA formerly Tigerpaw One
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
59.8%
Computer & Network Security
8.1%
Computer Networking
5.5%
Computer Software
4.0%
Telecommunications
3.2%
Other
19.4%
Telecommunications
41.0%
Information Technology and Services
25.6%
Construction
5.1%
Computer Software
5.1%
Security and Investigations
2.6%
Other
20.5%
Most Helpful Reviews
ConnectWise PSA
Most Helpful Favorable Review
Verified User in Telecommunications
It consists of one central Systems which manages all yours projects in a time track automate the billing process from ticketing to dashboards reporting.
Most Helpful Critical Review
Rob P.
Verified User in Information Technology and Services
Workflow is often confusing because there are too many ways to do the same thing, and no clear explanation of which is best, or what the implications are for choosing one method or another. The application itself is at least a decade out of date. ...
Rev.io PSA formerly Tigerpaw One
Most Helpful Favorable Review
Verified User in Computer Software
Tigerpaw CRM is one of the most over looked platforms. It is a very powerful tool that allows you to manage contracts, sales opportunities, quotes, Project management, and accounting.Tigerpaw CRM is one of the most over looked platforms. It is a very...
Most Helpful Critical Review
Anna H.
Verified User in Information Technology and Services
It is not very user friendly. It is pretty difficult to figure out how to use, not intuitive whatsoever.
Verified User in Telecommunications
It consists of one central Systems which manages all yours projects in a time track automate the billing process from ticketing to dashboards reporting.
Verified User in Computer Software
Tigerpaw CRM is one of the most over looked platforms. It is a very powerful tool that allows you to manage contracts, sales opportunities, quotes, Project management, and accounting.Tigerpaw CRM is one of the most over looked platforms. It is a very...
Rob P.
Verified User in Information Technology and Services
Workflow is often confusing because there are too many ways to do the same thing, and no clear explanation of which is best, or what the implications are for choosing one method or another. The application itself is at least a decade out of date. ...
Anna H.
Verified User in Information Technology and Services
It is not very user friendly. It is pretty difficult to figure out how to use, not intuitive whatsoever.
Alternatives
Discussions
What applications does this tie to in order to maximimize use of other programs?
1 comment
GG
I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration...Read more
ConnectWise PSA has no more discussions with answers
Rev.io PSA formerly Tigerpaw One has no discussions with answers
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