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Compare ConnectWise PSA and Prophet CRM 
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At a Glance
Market Segments
Small-Business (66.9% of reviews)
Small-Business (66.7% of reviews)
Entry-Level Pricing
No pricing available
$20.00 1 Per User/Month Billed Annually Per Year
ConnectWise PSA
Star Rating
(514)3.9 out of 5
Market Segments
Small-Business (66.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConnectWise PSAProphet CRM
Star Rating
(194)4.1 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$20.00 1 Per User/Month Billed Annually Per Year
Browse all 2 pricing plansConnectWise PSA vs Prophet CRM
When assessing the two solutions, reviewers found Prophet CRM easier to use, set up, and administer. Reviewers also preferred doing business with Prophet CRM overall.
- Reviewers felt that ConnectWise PSA meets the needs of their business better than Prophet CRM.
- When comparing quality of ongoing product support, reviewers felt that Prophet CRM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Prophet CRM over ConnectWise PSA.
Pricing
Entry-Level Pricing
ConnectWise PSA
No pricing availableProphet CRM
Prophet Standard
$20.00
1 Per User/Month Billed Annually Per Year
Centralized Contact and Company Management
- • MS 365 Outlook Desktop Integrated
- • Signature Parsing (First Name, Last Name, Email)
- • Export views and lists into Excel
Free Trial
ConnectWise PSA
No trial information availableProphet CRM
Free Trial is available
Ratings
Meets Requirements
8.3
433
8.2
179
Ease of Use
7.2
439
8.0
178
Ease of Setup
6.2
223
7.3
84
Ease of Admin
7.1
211
8.1
84
Quality of Support
7.3
405
8.8
172
Has the product been a good partner in doing business?
7.4
210
8.7
84
Product Direction (% positive)
6.9
424
7.7
176
Features by Category
Sales Force Automation
8.5
136
|
Verified
8.6
145
|
Verified
7.9
95
|
Verified
Feature Not Available
7.8
124
|
Verified
8.5
130
|
Verified
8.3
138
|
Verified
8.3
131
|
Verified
7.6
101
|
Verified
8.0
74
|
Verified
8.3
128
8.4
129
|
Verified
8.0
113
|
Verified
7.7
62
|
Verified
8.1
113
|
Verified
8.2
68
|
Verified
8.3
123
|
Verified
8.4
96
|
Verified
Marketing Automation
7.3
85
|
Verified
8.2
85
|
Verified
7.2
88
|
Verified
8.3
63
|
Verified
7.4
93
|
Verified
8.4
100
|
Verified
7.4
76
|
Verified
8.1
55
|
Verified
Customer Support
8.4
127
8.4
92
|
Verified
7.6
124
|
Verified
8.3
90
7.7
119
8.4
94
7.5
82
8.2
78
|
Verified
7.9
108
8.4
72
|
Verified
Reporting & Analytics
7.5
138
|
Verified
8.1
118
|
Verified
7.3
137
|
Verified
8.2
111
|
Verified
7.5
112
8.5
79
|
Verified
Mobile & Social
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
6.8
95
|
Verified
6.7
64
|
Verified
Platform
7.4
80
8.1
65
|
Verified
7.9
85
8.0
61
|
Verified
8.2
85
8.5
70
|
Verified
7.6
53
8.3
9
7.2
56
8.3
32
|
Verified
7.0
74
8.1
53
8.0
82
8.1
71
|
Verified
7.3
77
8.3
51
|
Verified
Integration
7.7
79
8.1
65
|
Verified
8.0
77
8.6
30
8.5
75
8.0
28
Generative AI
Not enough data
8.3
5
Agentic AI - CRM
6.1
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.3
6
Not enough data
5.8
6
Not enough data
5.3
6
Not enough data
6.4
6
Not enough data
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
8.5
231
Not enough data
8.3
228
Not enough data
8.3
224
Not enough data
8.4
214
Not enough data
8.1
201
Not enough data
7.8
216
Not enough data
8.3
224
Not enough data
8.4
167
Not enough data
Generative AI
6.3
9
Not enough data
6.1
9
Not enough data
Agentic AI - Help Desk
4.4
6
Not enough data
4.4
6
Not enough data
4.7
6
Not enough data
Communication Channels
7.6
178
Not enough data
8.5
212
Not enough data
7.7
136
Not enough data
7.1
109
Not enough data
7.5
77
Not enough data
Platform
6.5
85
Not enough data
7.7
96
Not enough data
8.4
104
Not enough data
7.8
86
Not enough data
7.5
195
Not enough data
7.5
203
Not enough data
Customer Management
7.3
48
Not enough data
6.9
49
Not enough data
5.7
44
Not enough data
6.7
51
Not enough data
Project Management
6.6
49
Not enough data
6.6
49
Not enough data
6.6
48
Not enough data
7.2
50
Not enough data
Accounting
6.7
48
Not enough data
7.3
48
Not enough data
6.8
47
Not enough data
6.6
44
Not enough data
6.5
44
Not enough data
Portfolio Management
6.1
44
Not enough data
6.0
43
Not enough data
6.1
43
Not enough data
6.2
42
Not enough data
Analytics
6.0
44
Not enough data
6.6
49
Not enough data
6.1
47
Not enough data
Administration
7.2
48
Not enough data
7.5
50
Not enough data
7.4
47
Not enough data
Platform
7.0
45
Not enough data
6.2
42
Not enough data
6.9
48
Not enough data
5.6
46
Not enough data
4.8
43
Not enough data
Generative AI
4.2
28
Not enough data
4.3
28
Not enough data
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
Feature Not Available
Not enough data
8.1
6
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Personalization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
13
Not enough data
6.9
9
Administrative
Not enough data
8.8
8
Not enough data
Feature Not Available
Not enough data
7.7
5
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Incident Management
7.6
11
Not enough data
7.3
11
Not enough data
8.5
11
Not enough data
7.0
11
Not enough data
6.5
11
Not enough data
Reporting
7.3
11
Not enough data
7.7
11
Not enough data
6.5
11
Not enough data
Access & Usability
6.5
10
Not enough data
7.8
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
Agentic AI - Service Desk
4.2
6
Not enough data
6.1
6
Not enough data
5.0
6
Not enough data
4.7
6
Not enough data
4.2
6
Not enough data
4.4
6
Not enough data
4.7
6
Not enough data
Categories
Categories
Shared Categories
ConnectWise PSA and Prophet CRM are categorized as CRM
Unique Categories
ConnectWise PSA is categorized as Professional Services Automation, Service Desk, Help Desk, and Marketing Automation
Prophet CRM is categorized as Email Tracking and Sales Performance Management
Reviews
Reviewers' Company Size
ConnectWise PSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Prophet CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
60.0%
Computer & Network Security
8.4%
Computer Networking
5.3%
Computer Software
4.1%
Telecommunications
3.3%
Other
19.0%
Financial Services
6.7%
Construction
5.7%
Electrical/Electronic Manufacturing
4.1%
Real Estate
3.6%
Machinery
3.6%
Other
76.2%
Alternatives
Discussions
What applications does this tie to in order to maximimize use of other programs?
1 Comment
GG
I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration...Read more
ConnectWise PSA has no more discussions with answers
Prophet CRM has no discussions with answers
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