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- ConnectWise PSA-vs-Kaseya BMS
Compare ConnectWise PSA and Kaseya BMS 
At a Glance
Market Segments
Small-Business (67.5% of reviews)
Small-Business (75.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ConnectWise PSA
Star Rating
(494)3.9 out of 5
Market Segments
Small-Business (67.5% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ConnectWise PSAKaseya BMS
Star Rating
(38)4.3 out of 5
Market Segments
Small-Business (75.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Kaseya BMSFeatured Products
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(23)
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ConnectWise PSA vs Kaseya BMS
When assessing the two solutions, reviewers found Kaseya BMS easier to use, set up, and administer. Reviewers also preferred doing business with Kaseya BMS overall.
- Reviewers felt that Kaseya BMS meets the needs of their business better than ConnectWise PSA.
- When comparing quality of ongoing product support, reviewers felt that Kaseya BMS is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Kaseya BMS over ConnectWise PSA.
Pricing
Entry-Level Pricing
ConnectWise PSA
No pricing availableKaseya BMS
No pricing availableFree Trial
ConnectWise PSA
Free Trial is available
Kaseya BMS
No trial information availableRatings
Meets Requirements
8.3
414
8.6
23
Ease of Use
7.2
419
8.5
25
Ease of Setup
6.1
205
8.2
20
Ease of Admin
7.1
201
8.6
19
Quality of Support
7.3
387
7.8
24
Has the product been a good partner in doing business?
7.3
201
8.0
19
Product Direction (% positive)
6.9
404
7.3
22
Features by Category
Sales Force Automation
8.5
128
|
Verified
Not enough data
7.9
87
|
Verified
Not enough data
7.9
116
|
Verified
Not enough data
8.3
130
|
Verified
Not enough data
7.6
93
|
Verified
Not enough data
8.3
120
Not enough data
8.0
105
|
Verified
Not enough data
8.1
105
|
Verified
Not enough data
8.3
115
|
Verified
Not enough data
Marketing Automation
7.3
78
|
Verified
Not enough data
7.3
81
|
Verified
Not enough data
7.5
86
|
Verified
Not enough data
7.4
69
|
Verified
Not enough data
Customer Support
8.4
119
Not enough data
7.6
116
|
Verified
Not enough data
7.8
112
Not enough data
7.5
74
Not enough data
8.0
100
Not enough data
Reporting & Analytics
7.5
130
|
Verified
Not enough data
7.3
129
|
Verified
Not enough data
7.4
105
Not enough data
Mobile & Social
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.7
87
|
Verified
Not enough data
Platform
7.4
70
Not enough data
8.0
75
Not enough data
8.3
76
Not enough data
8.0
44
Not enough data
7.4
46
Not enough data
6.9
65
Not enough data
8.0
74
Not enough data
7.2
68
Not enough data
Integration
7.7
70
Not enough data
7.9
68
Not enough data
8.5
66
Not enough data
Generative AI
Feature Not Available
Not enough data
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
7.8
9
|
Verified
Not enough data
7.7
8
|
Verified
Not enough data
7.1
8
|
Verified
Service Desk
Not enough data
9.3
9
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
9.1
9
|
Verified
Management
Not enough data
7.1
8
|
Verified
Not enough data
9.2
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
7.7
8
Functionality
Not enough data
9.3
7
|
Verified
Not enough data
8.1
8
Not enough data
8.1
8
|
Verified
Not enough data
8.6
7
|
Verified
Customer Management
7.5
40
Not enough data
7.0
41
Not enough data
5.9
36
Not enough data
6.7
43
Not enough data
Project Management
6.6
41
Not enough data
6.5
41
Not enough data
6.7
40
Not enough data
7.4
42
Not enough data
Accounting
6.8
40
Not enough data
7.4
40
Not enough data
6.9
39
Not enough data
6.7
37
Not enough data
6.6
37
Not enough data
Portfolio Management
6.2
37
Not enough data
6.1
36
Not enough data
6.2
36
Not enough data
6.3
35
Not enough data
Analytics
6.0
37
Not enough data
6.7
42
Not enough data
6.3
40
Not enough data
Administration
7.3
41
Not enough data
7.6
43
Not enough data
7.5
40
Not enough data
Platform
7.1
38
Not enough data
6.3
35
Not enough data
7.0
41
Not enough data
5.7
39
Not enough data
5.0
36
Not enough data
Generative AI
4.2
21
Not enough data
4.3
21
Not enough data
Categories
Categories
Shared Categories
ConnectWise PSA and Kaseya BMS share no categories
Reviews
Reviewers' Company Size
ConnectWise PSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kaseya BMS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
59.8%
Computer & Network Security
8.1%
Computer Networking
5.5%
Computer Software
4.0%
Telecommunications
3.2%
Other
19.4%
Information Technology and Services
62.2%
Computer & Network Security
10.8%
Farming
8.1%
Computer Networking
8.1%
Security and Investigations
2.7%
Other
8.1%
Most Helpful Reviews
ConnectWise PSA
Most Helpful Favorable Review
Verified User in Telecommunications
It consists of one central Systems which manages all yours projects in a time track automate the billing process from ticketing to dashboards reporting.
Most Helpful Critical Review
Rob P.
Verified User in Information Technology and Services
Workflow is often confusing because there are too many ways to do the same thing, and no clear explanation of which is best, or what the implications are for choosing one method or another. The application itself is at least a decade out of date. ...
Kaseya BMS
Most Helpful Favorable Review
Verified User in Information Technology and Services
The status and being able to filter by tech/client to do our daily triage of tickets makes life supper easy.
Most Helpful Critical Review
Verified User in Information Technology and Services
Performance, user interface, response time
Verified User in Telecommunications
It consists of one central Systems which manages all yours projects in a time track automate the billing process from ticketing to dashboards reporting.
Verified User in Information Technology and Services
The status and being able to filter by tech/client to do our daily triage of tickets makes life supper easy.
Rob P.
Verified User in Information Technology and Services
Workflow is often confusing because there are too many ways to do the same thing, and no clear explanation of which is best, or what the implications are for choosing one method or another. The application itself is at least a decade out of date. ...
Verified User in Information Technology and Services
Performance, user interface, response time
Alternatives
Discussions
What applications does this tie to in order to maximimize use of other programs?
1 comment
GG
I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration...Read more
ConnectWise PSA has no more discussions with answers
What is Kaseya Business Management Solution (BMS)?
1 comment
Official Response from Kaseya BMS
Kaseya BMS is a next-generation business management solution that was built specifically to help MSPs spend more time selling and delivering services, and...Read more
Does BMS integrate with other Kaseya products?
1 comment
Official Response from Kaseya BMS
BMS was built to integrate with the Kaseya VSA platform so that ticketing, SLAs, and other key metrics can be shared between the two systems. Read more
Is BMS in the could or on-premise?
1 comment
Official Response from Kaseya BMS
At the moment, BMS is a cloud solution only - so you'll need connectivity to use the platform. We don't have an on-premise version available at this time,...Read more
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