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Compare ConnectWise PSA and Dynamics 365 Sales 
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At a Glance
Market Segments
Small-Business (66.9% of reviews)
Mid-Market (39.1% of reviews)
Entry-Level Pricing
No pricing available
$210/month per user
ConnectWise PSA
Star Rating
(514)3.9 out of 5
Market Segments
Small-Business (66.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConnectWise PSADynamics 365 Sales
Star Rating
(1,606)3.8 out of 5
Market Segments
Mid-Market (39.1% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansConnectWise PSA vs Dynamics 365 Sales
When assessing the two solutions, reviewers found Dynamics 365 Sales easier to use, set up, and administer. Reviewers also preferred doing business with Dynamics 365 Sales overall.
- Reviewers felt that ConnectWise PSA meets the needs of their business better than Dynamics 365 Sales.
- When comparing quality of ongoing product support, reviewers felt that Dynamics 365 Sales is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ConnectWise PSA over Dynamics 365 Sales.
Pricing
Entry-Level Pricing
ConnectWise PSA
No pricing availableDynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Free Trial
ConnectWise PSA
No trial information availableDynamics 365 Sales
No trial information availableRatings
Meets Requirements
8.3
433
8.1
1,281
Ease of Use
7.2
439
7.4
1,287
Ease of Setup
6.2
223
7.2
408
Ease of Admin
7.1
211
7.6
383
Quality of Support
7.3
405
7.5
1,123
Has the product been a good partner in doing business?
7.4
210
7.8
378
Product Direction (% positive)
6.9
424
6.3
1,262
Features by Category
Sales Force Automation
8.5
136
|
Verified
8.1
962
|
Verified
7.9
95
|
Verified
7.9
678
|
Verified
7.8
124
|
Verified
7.9
901
|
Verified
8.3
138
|
Verified
7.8
969
|
Verified
7.6
101
|
Verified
7.6
734
|
Verified
8.3
128
7.9
864
|
Verified
8.0
113
|
Verified
7.6
729
|
Verified
8.1
113
|
Verified
7.8
718
|
Verified
8.3
123
|
Verified
8.0
768
|
Verified
Marketing Automation
7.3
85
|
Verified
7.6
754
|
Verified
7.2
88
|
Verified
7.5
732
|
Verified
7.4
93
|
Verified
7.8
818
|
Verified
7.4
76
|
Verified
7.6
642
|
Verified
Customer Support
8.4
127
8.0
708
|
Verified
7.6
124
|
Verified
7.8
672
|
Verified
7.7
119
7.9
694
|
Verified
7.5
82
7.7
603
|
Verified
7.9
108
7.9
630
|
Verified
Reporting & Analytics
7.5
138
|
Verified
7.9
895
|
Verified
7.3
137
|
Verified
7.9
944
|
Verified
7.5
112
7.7
783
|
Verified
Mobile & Social
Feature Not Available
7.5
556
|
Verified
Feature Not Available
7.6
550
|
Verified
6.8
95
|
Verified
7.4
620
|
Verified
Platform
7.4
80
8.1
292
|
Verified
7.9
85
8.1
307
|
Verified
8.2
85
8.2
300
|
Verified
7.6
53
7.9
227
|
Verified
7.2
56
7.9
249
|
Verified
7.0
74
7.8
275
|
Verified
8.0
82
7.7
290
|
Verified
7.3
77
7.8
254
|
Verified
Integration
7.7
79
7.9
297
|
Verified
8.0
77
7.8
232
|
Verified
8.5
75
7.6
238
|
Verified
Generative AI
Not enough data
8.1
18
Agentic AI - CRM
6.1
6
8.0
5
5.3
6
6.7
5
6.1
6
7.4
7
5.3
6
9.0
5
5.8
6
8.3
5
5.3
6
8.7
5
6.4
6
8.3
5
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
8.5
231
Not enough data
8.3
228
Not enough data
8.3
224
Not enough data
8.4
214
Not enough data
8.1
201
Not enough data
7.8
216
Not enough data
8.3
224
Not enough data
8.4
167
Not enough data
Generative AI
6.3
9
Not enough data
6.1
9
Not enough data
Agentic AI - Help Desk
4.4
6
Not enough data
4.4
6
Not enough data
4.7
6
Not enough data
Communication Channels
7.6
178
Not enough data
8.5
212
Not enough data
7.7
136
Not enough data
7.1
109
Not enough data
7.5
77
Not enough data
Platform
6.5
85
Not enough data
7.7
96
Not enough data
8.4
104
Not enough data
7.8
86
Not enough data
7.5
195
Not enough data
7.5
203
Not enough data
Customer Management
7.3
48
Not enough data
6.9
49
Not enough data
5.7
44
Not enough data
6.7
51
Not enough data
Project Management
6.6
49
Not enough data
6.6
49
Not enough data
6.6
48
Not enough data
7.2
50
Not enough data
Accounting
6.7
48
Not enough data
7.3
48
Not enough data
6.8
47
Not enough data
6.6
44
Not enough data
6.5
44
Not enough data
Portfolio Management
6.1
44
Not enough data
6.0
43
Not enough data
6.1
43
Not enough data
6.2
42
Not enough data
Analytics
6.0
44
Not enough data
6.6
49
Not enough data
6.1
47
Not enough data
Administration
7.2
48
Not enough data
7.5
50
Not enough data
7.4
47
Not enough data
Platform
7.0
45
Not enough data
6.2
42
Not enough data
6.9
48
Not enough data
5.6
46
Not enough data
4.8
43
Not enough data
Generative AI
4.2
28
Not enough data
4.3
28
Not enough data
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.7
21
Not enough data
8.5
21
Not enough data
8.4
20
Not enough data
8.1
21
Not enough data
8.7
20
Predictive Analytics
Not enough data
8.7
20
Not enough data
8.6
19
Not enough data
8.3
19
Not enough data
8.3
19
Sales Management
Not enough data
8.8
20
Not enough data
8.7
19
Not enough data
8.5
20
Not enough data
8.7
20
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Feedback
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Generative AI
Not enough data
Not enough data
Incident Management
7.6
11
Not enough data
7.3
11
Not enough data
8.5
11
Not enough data
7.0
11
Not enough data
6.5
11
Not enough data
Reporting
7.3
11
Not enough data
7.7
11
Not enough data
6.5
11
Not enough data
Access & Usability
6.5
10
Not enough data
7.8
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
Agentic AI - Service Desk
4.2
6
Not enough data
6.1
6
Not enough data
5.0
6
Not enough data
4.7
6
Not enough data
4.2
6
Not enough data
4.4
6
Not enough data
4.7
6
Not enough data
Categories
Categories
Shared Categories
ConnectWise PSA and Dynamics 365 Sales are categorized as CRM
Unique Categories
ConnectWise PSA is categorized as Professional Services Automation, Service Desk, Help Desk, and Marketing Automation
Dynamics 365 Sales is categorized as Sales Analytics and Sales Coaching
Reviews
Reviewers' Company Size
ConnectWise PSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
60.0%
Computer & Network Security
8.4%
Computer Networking
5.3%
Computer Software
4.1%
Telecommunications
3.3%
Other
19.0%
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.2%
Alternatives
Discussions
What applications does this tie to in order to maximimize use of other programs?
1 Comment
GG
I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration...Read more
ConnectWise PSA has no more discussions with answers
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
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