Compare Cognigy.AI and Kore.AI 
At a Glance
Market Segments
Enterprise (38.5% of reviews)
Enterprise (44.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Cognigy.AI
Star Rating
(13)4.6 out of 5
Market Segments
Enterprise (38.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Cognigy.AIKore.AI
Star Rating
(385)4.7 out of 5
Market Segments
Enterprise (44.3% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Kore.AISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Kore.AI excels in Natural Language Understanding (NLU) with a score of 9.2, while Cognigy.AI outshines with a score of 9.7, indicating that Cognigy.AI provides a more refined understanding of user intents and queries.
- Reviewers mention that Cognigy.AI offers superior Personalization features, scoring 9.7 compared to Kore.AI's 9.0. This suggests that Cognigy.AI can tailor interactions more effectively to individual user preferences.
- G2 users highlight that both platforms have similar scores in Ease of Admin (8.9), but users on G2 note that Kore.AI's admin interface is more intuitive, making it easier for non-technical users to manage.
- Users say that Cognigy.AI has a slight edge in Quality of Support with a score of 9.2, compared to Kore.AI's 8.8. This indicates that Cognigy.AI may provide more responsive and helpful customer service.
- Reviewers mention that Kore.AI's Generative AI capabilities, particularly in AI Text Generation, score 9.0, while Cognigy.AI scores slightly lower at 8.9. This suggests that Kore.AI may have a more robust text generation feature for creating conversational content.
- Users report that both platforms are strong in Integration capabilities, scoring 9.0 each, but reviewers mention that Kore.AI has a broader range of pre-built integrations, making it easier to connect with existing systems.
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Pricing
Entry-Level Pricing
Cognigy.AI
No pricing availableKore.AI
No pricing availableFree Trial
Cognigy.AI
Free Trial is available
Kore.AI
Free Trial is available
Ratings
Meets Requirements
9.2
8
9.0
288
Ease of Use
9.4
9
9.1
289
Ease of Setup
9.2
8
9.1
186
Ease of Admin
8.9
6
8.9
167
Quality of Support
9.2
8
8.8
280
Has the product been a good partner in doing business?
9.5
7
9.1
157
Product Direction (% positive)
10.0
7
9.7
284
Features by Category
Compatibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.7
5
9.0
168
9.7
5
9.0
156
9.7
5
9.1
172
Automation - AI Agents
Not enough data
8.5
21
Not enough data
8.5
21
Not enough data
8.3
21
Not enough data
8.7
21
Not enough data
9.1
21
Platform
Not enough data
9.1
170
9.0
5
9.0
170
9.0
5
9.0
156
Autonomy - AI Agents
Not enough data
8.5
21
Not enough data
8.7
21
Not enough data
9.0
21
Not enough data
8.7
21
Generative AI
Feature Not Available
8.9
107
Feature Not Available
8.9
107
Responses
Not enough data
8.8
223
Not enough data
8.8
219
Not enough data
8.8
204
Not enough data
8.8
215
Not enough data
8.8
196
Platform
Not enough data
8.9
210
Not enough data
8.9
219
Not enough data
8.7
211
Not enough data
8.8
220
Not enough data
8.6
204
Not enough data
8.8
209
Not enough data
8.9
208
Generative AI
Not enough data
9.1
135
Not enough data
9.1
134
Conversational Platform
Not enough data
8.9
136
Not enough data
8.9
136
Not enough data
8.9
136
Not enough data
9.0
135
Support Automation
Not enough data
8.9
133
Not enough data
8.8
131
Not enough data
8.9
135
Not enough data
8.9
133
Generative AI
Not enough data
8.9
92
Not enough data
8.9
91
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.9
45
Not enough data
9.2
45
Interaction
Not enough data
8.4
45
Not enough data
8.9
44
Not enough data
8.9
44
Not enough data
9.0
44
Not enough data
8.9
45
Learning
Not enough data
9.1
45
Not enough data
8.5
45
Content Generation
Not enough data
8.8
45
Not enough data
8.7
45
System
Not enough data
8.9
45
Not enough data
8.9
45
Not enough data
8.8
45
Not enough data
8.7
45
Generative AI
Feature Not Available
9.0
83
Feature Not Available
9.0
83
Categories
Categories
Shared Categories
Cognigy.AI and Kore.AI are categorized as Bot Platforms and AI Agents
Unique Categories
Cognigy.AI is categorized as Customer Service Automation
Kore.AI is categorized as AI Chatbots, Conversational Support, Chatbots, and Enterprise Search Software
Reviews
Reviewers' Company Size
Cognigy.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kore.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
38.5%
Management Consulting
15.4%
Consulting
7.7%
Retail
7.7%
Oil & Energy
7.7%
Other
23.1%
Information Technology and Services
26.5%
Computer Software
21.1%
Banking
9.9%
Consulting
3.6%
Computer & Network Security
3.3%
Other
35.5%
Most Helpful Reviews
Cognigy.AI
Most Helpful Favorable Review
Carlos N.
Verified User in Information Technology and Services
Ease of learning, integration with multiple messaging platforms, including integration with the largest RPA tools on the market such as UiPath and Automation Anywhere
Most Helpful Critical Review
Daniel O.
Verified User in Management Consulting
Nothing. The tool is open and easy tonise
Kore.AI
Most Helpful Favorable Review
Paneendra G.
Verified User in Hospital & Health Care
Creating dialogue callflows and Machin Learning training. Kore support is excellent
Most Helpful Critical Review
Pratik P.
Verified User in Computer & Network Security
we do not have full control over bot. if i want to add some features according to client need.
Carlos N.
Verified User in Information Technology and Services
Ease of learning, integration with multiple messaging platforms, including integration with the largest RPA tools on the market such as UiPath and Automation Anywhere
Paneendra G.
Verified User in Hospital & Health Care
Creating dialogue callflows and Machin Learning training. Kore support is excellent
Daniel O.
Verified User in Management Consulting
Nothing. The tool is open and easy tonise
Pratik P.
Verified User in Computer & Network Security
we do not have full control over bot. if i want to add some features according to client need.
Alternatives
Discussions
Cognigy.AI has no discussions with answers
Kore.AI has no discussions with answers
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