Compare CocoFax and Documo 
At a Glance
Market Segments
Small-Business (73.3% of reviews)
Small-Business (59.9% of reviews)
Entry-Level Pricing
$7.99 60 pages Per Month
$300.00 Per Year
CocoFax
Star Rating
(184)4.7 out of 5
Market Segments
Small-Business (73.3% of reviews)
Entry-Level Pricing
$7.99 60 pages Per Month
Browse all 4 pricing plansDocumo
Star Rating
(164)4.7 out of 5
Market Segments
Small-Business (59.9% of reviews)
Entry-Level Pricing
$300.00 Per Year
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Documo excels in document storage with a score of 9.1, while CocoFax offers slightly better storage capabilities at 9.4, indicating that users find CocoFax's storage options more reliable and user-friendly.
- Reviewers mention that CocoFax shines in document editing and signature features, scoring 8.9 in both areas, compared to Documo's lower scores of 6.7 for editing and 7.3 for document signature, suggesting that users prefer CocoFax for its more robust editing tools.
- G2 users highlight that both products have similar ease of use ratings at 9.6, but Documo's overall user experience is slightly favored due to its higher score in "Has the product been a good partner in doing business?" at 9.6 compared to CocoFax's 8.8, indicating stronger customer satisfaction with Documo.
- Users on G2 report that CocoFax offers better cross-platform sending capabilities, scoring 9.4 compared to Documo's 9.1, which suggests that users find CocoFax more versatile for sending documents across different devices.
- Reviewers mention that while both products provide unlimited sending features, Documo scores 9.2, which is higher than CocoFax's 8.8, indicating that users appreciate Documo's more generous sending options.
- Users say that CocoFax's alert system is superior, with a score of 9.5 compared to Documo's 9.0, suggesting that users find CocoFax's notifications more effective for keeping track of sent and received faxes.
Featured Products
Sponsored
fynk
(33)
E-Signature
Visit Website
Sponsored
iFax
(85)
E-Signature
Visit Website
Pricing
Entry-Level Pricing
CocoFax
Lite
$7.99
60 pages Per Month
- Free Local or Toll Free Number
- Email to Fax
- Fax to Email
Free Trial
CocoFax
Free Trial is available
Documo
Free Trial is available
Ratings
Meets Requirements
9.5
129
9.6
151
Ease of Use
9.6
129
9.5
153
Ease of Setup
9.3
25
9.3
122
Ease of Admin
9.2
23
9.2
103
Quality of Support
9.3
109
9.4
138
Has the product been a good partner in doing business?
8.8
20
9.5
103
Product Direction (% positive)
8.8
117
9.1
150
Features by Category
Signature Process
Not enough data
8.6
11
Not enough data
8.1
9
Not enough data
9.2
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.1
8
Not enough data
8.3
10
Not enough data
8.2
10
Security and Scalability
Not enough data
8.9
11
Not enough data
8.5
11
Not enough data
8.1
9
Platform
Not enough data
8.1
8
Not enough data
9.0
10
Not enough data
8.5
8
Not enough data
9.1
11
Not enough data
7.9
8
Documents
8.9
85
7.2
67
9.0
75
7.4
72
9.4
92
8.9
106
Sending
9.5
100
9.2
111
9.3
72
9.0
101
9.4
87
9.0
94
8.8
81
9.0
100
9.2
86
8.9
95
9.5
91
9.0
92
Reviews
Reviewers' Company Size
CocoFax
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Documo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
10.0%
Accounting
6.7%
Education Management
5.6%
Real Estate
4.4%
Consumer Services
3.9%
Other
69.4%
Hospital & Health Care
16.0%
Information Technology and Services
12.3%
Telecommunications
8.6%
Health, Wellness and Fitness
7.4%
Mental Health Care
4.9%
Other
50.6%
Most Helpful Reviews
CocoFax
Most Helpful Favorable Review
John C.
Verified User in Consumer Services
It was so nice that I can have a free trial first to know every feature. It helps maintain space in my office because we don’t have to leave a huge fax machine here. Everything is cloud-based and I also can set a schedule to send the fax. It's really...
Most Helpful Critical Review
Sabrina H.
Verified User in Consumer Services
I don't like that you have to wait forever for any customer service. The "Help Center" content is not sufficient to answer problems when problems occur.
Documo
Most Helpful Favorable Review
Verified User in Legal Services
Users like the interface as it is so easy to use.
Most Helpful Critical Review
Rana K.
Verified User in Public Relations and Communications
customer support needs to be more helpful
John C.
Verified User in Consumer Services
It was so nice that I can have a free trial first to know every feature. It helps maintain space in my office because we don’t have to leave a huge fax machine here. Everything is cloud-based and I also can set a schedule to send the fax. It's really...
Verified User in Legal Services
Users like the interface as it is so easy to use.
Sabrina H.
Verified User in Consumer Services
I don't like that you have to wait forever for any customer service. The "Help Center" content is not sufficient to answer problems when problems occur.
Rana K.
Verified User in Public Relations and Communications
customer support needs to be more helpful
Alternatives
Discussions
Send faxes without a fax machine
2 comments
NC
Yes absolutely , no need for a machine Read more
Can I have a free trial?
2 comments
ZC
Yes, I have got a temporary number and 10 pages for free once I registered. If you are required to receive faxes as well, I suggest you try their 14-day...Read more
How Can I see my received faxes?
1 comment
GJ
You can check your received faxes in your Inbox through CocoFax’s online dashboard. Read more
Can I try out the product before deciding to purchase?
1 comment
Official Response from Documo
Absolutely. We offer a 14 day free trial (with full functionality) on all of our subscription plans. We encourage you to take mFax for a spin and see why we...Read more
How soon will I be able to send/receive faxes after signing up?
1 comment
Official Response from Documo
Immediately. Your account is created immediately upon signing up and you are given a Toll-Free virtual fax number. You will be able to send and receive faxes...Read more
Do I have to sign a contract to get the best pricing?
1 comment
Official Response from Documo
Nope. Our monthly subscriptions are just that. Month by month. There is no obligation and you can cancel at any time. Should you need to cancel we make the...Read more
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