Compare ClientSuccess and Totango 
At a Glance
Market Segments
Mid-Market (56.1% of reviews)
Mid-Market (57.7% of reviews)
Entry-Level Pricing
Contact Us
Contact Us Per Year
ClientSuccess
Star Rating
(422)4.4 out of 5
Market Segments
Mid-Market (56.1% of reviews)
Entry-Level Pricing
Contact Us
Learn more about ClientSuccessTotango
Star Rating
(1,017)4.3 out of 5
Market Segments
Mid-Market (57.7% of reviews)
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Totango excels in Ease of Setup with a score of 7.3, while ClientSuccess shines with a higher score of 8.4, indicating that users find it easier to get started with ClientSuccess.
- Reviewers mention that ClientSuccess offers superior Ease of Use with a score of 8.9 compared to Totango's 8.2, suggesting that ClientSuccess provides a more intuitive user experience.
- G2 users highlight that Totango has a strong focus on Customer Health Scores with a score of 8.2, while ClientSuccess slightly outperforms it at 8.5, indicating a more robust approach to monitoring customer well-being.
- Users on G2 report that ClientSuccess has a better Quality of Support with a score of 8.8, compared to Totango's 8.5, suggesting that ClientSuccess may provide more effective assistance when users encounter issues.
- Reviewers say that Totango's Data Security features are highly rated at 8.6, while ClientSuccess follows closely with 8.5, indicating that both platforms prioritize user data protection effectively.
- Users report that ClientSuccess offers a more comprehensive Customer Engagement portal with a score of 7.8, while Totango leads slightly with 8.0, showing that both platforms have strong engagement tools but with different strengths.
Featured Products
Sponsored
Arrows
(47)
Customer Success
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Sponsored
Product Fruits
(121)
Customer Success
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Sponsored
Dock
(120)
Customer Success
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Pricing
Entry-Level Pricing
ClientSuccess
ClientSuccess
Contact Us
- Customer Success Management Software
- Customer Journey Mapping
- Forecasting SaaS Renewal
Totango
Enterprise
Contact Us
Per Year
Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.
- 10 users (Practitioner seats)
- 2,000 customer accounts
- 5 teams
Free Trial
ClientSuccess
No trial information availableTotango
No trial information availableRatings
Meets Requirements
8.3
316
8.4
849
Ease of Use
8.9
319
8.2
861
Ease of Setup
8.4
150
7.3
400
Ease of Admin
8.9
156
7.9
336
Quality of Support
8.8
286
8.4
732
Has the product been a good partner in doing business?
9.4
154
8.6
337
Product Direction (% positive)
8.5
294
8.7
825
Features by Category
Customer Information
8.5
238
|
Verified
8.2
667
|
Verified
8.6
240
|
Verified
8.5
648
|
Verified
8.5
238
|
Verified
8.4
642
|
Verified
7.8
183
7.8
538
|
Verified
8.3
204
|
Verified
8.6
657
|
Verified
7.9
187
|
Verified
8.0
595
|
Verified
7.4
124
|
Verified
7.4
469
|
Verified
Predictions
8.1
194
|
Verified
7.9
566
|
Verified
7.2
146
|
Verified
7.2
532
|
Verified
7.3
139
|
Verified
8.0
576
|
Verified
6.1
96
|
Verified
6.6
399
|
Verified
Platform
7.6
223
|
Verified
8.0
651
|
Verified
7.5
204
|
Verified
7.7
589
|
Verified
7.7
195
|
Verified
7.9
593
|
Verified
8.0
189
|
Verified
8.1
601
|
Verified
7.8
207
|
Verified
7.9
625
|
Verified
7.6
216
|
Verified
8.0
616
|
Verified
8.1
205
|
Verified
8.4
610
|
Verified
8.6
174
|
Verified
8.5
533
|
Verified
8.3
226
|
Verified
8.2
641
|
Verified
8.7
220
|
Verified
8.4
611
|
Verified
Generative AI
6.3
8
Feature Not Available
6.3
8
Feature Not Available
Billing and Payments
7.2
17
Not enough data
7.1
18
Not enough data
7.1
18
Not enough data
Revenue Recognition
7.5
24
Not enough data
7.4
18
Not enough data
7.5
21
Not enough data
Revenue Optimization
8.5
30
Not enough data
7.6
21
Not enough data
8.0
31
Not enough data
8.2
27
Not enough data
User Analysis
Not enough data
6.9
41
Not enough data
6.9
46
User Support
Not enough data
7.8
45
Not enough data
6.6
30
Not enough data
Feature Not Available
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
6.6
33
Data Sourcing
Not enough data
8.3
146
|
Verified
Not enough data
8.2
145
|
Verified
Not enough data
7.4
78
Not enough data
7.9
79
Intelligence
Not enough data
Feature Not Available
Not enough data
7.4
125
|
Verified
Not enough data
Feature Not Available
Sales Team
8.0
15
7.8
51
7.8
17
Feature Not Available
8.3
20
7.7
57
Intelligence
8.1
18
7.8
55
7.4
17
7.3
49
7.9
17
7.4
46
Mapping
7.3
14
Feature Not Available
8.1
24
Feature Not Available
Platform Basics
Not enough data
8.2
110
Not enough data
7.9
114
Not enough data
8.2
106
Not enough data
Feature Not Available
Not enough data
7.6
97
Platform Basics
Not enough data
8.4
193
|
Verified
Not enough data
8.3
194
|
Verified
Platform Data
Not enough data
8.1
190
|
Verified
Not enough data
7.9
190
|
Verified
Not enough data
8.3
210
|
Verified
Not enough data
8.3
195
|
Verified
Platform Additional Functionality
Not enough data
8.3
187
|
Verified
Not enough data
7.9
197
|
Verified
Not enough data
8.2
167
Analytics
Not enough data
8.2
84
Not enough data
8.2
78
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customization
Not enough data
8.1
73
Not enough data
Feature Not Available
Not enough data
7.6
62
Not enough data
Feature Not Available
Generative AI
Not enough data
6.6
37
Not enough data
6.4
38
Onboarding Setup
8.2
53
8.3
190
8.3
51
8.0
182
8.4
56
8.0
172
Project Tracking
8.0
51
8.3
171
8.2
45
Feature Not Available
8.3
44
8.0
167
8.0
58
8.4
180
8.2
48
8.0
165
Customer Engagement
7.8
43
7.9
158
8.1
54
8.1
175
7.0
32
7.9
170
8.0
49
8.4
169
7.6
41
Feature Not Available
Categories
Categories
Shared Categories
ClientSuccess and Totango are categorized as Customer Success, Client Onboarding, and Customer Revenue Optimization
Unique Categories
ClientSuccess is categorized as Subscription Revenue Management
Totango is categorized as SAP Store, Experience Management, Customer Journey Mapping, Digital Adoption Platform, Customer Journey Analytics, and Customer Data Platform (CDP)
Reviews
Reviewers' Company Size
ClientSuccess
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Totango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.3%
Information Technology and Services
16.6%
Marketing and Advertising
8.7%
Internet
3.9%
Computer & Network Security
3.9%
Other
29.6%
Computer Software
36.5%
Information Technology and Services
19.5%
Telecommunications
4.5%
Internet
3.7%
Marketing and Advertising
3.4%
Other
32.5%
Most Helpful Reviews
ClientSuccess
Most Helpful Favorable Review
Cale C.
Verified User in Internet
There's a lot of functionality in Client Success that helps support our CS Team. Tracking contracts, contacts, emails, support tickets, and last touch...along with all the reporting functionality...keeps us in touch with our customer base at a granular...
Most Helpful Critical Review
Verified User in Computer Software
There is no messaging feature, to-do's are cluttered and hard to manage, and the parent child relationship for accounts is a mess. The API is very weak and not able to handle a lot of customers. It takes forever to load our client list and seems to...
Totango
Most Helpful Favorable Review
Shachar A.
Verified User in Internet
Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...
Most Helpful Critical Review
Verified User in Financial Services
- No contact from support team - we'd been contacting the support team for over 3 months in terms of issues that appeared during our 'onboarding implementation process'. However, we've only got the automated emails that they have a high volume of tickets....
Cale C.
Verified User in Internet
There's a lot of functionality in Client Success that helps support our CS Team. Tracking contracts, contacts, emails, support tickets, and last touch...along with all the reporting functionality...keeps us in touch with our customer base at a granular...
Shachar A.
Verified User in Internet
Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...
Verified User in Computer Software
There is no messaging feature, to-do's are cluttered and hard to manage, and the parent child relationship for accounts is a mess. The API is very weak and not able to handle a lot of customers. It takes forever to load our client list and seems to...
Verified User in Financial Services
- No contact from support team - we'd been contacting the support team for over 3 months in terms of issues that appeared during our 'onboarding implementation process'. However, we've only got the automated emails that they have a high volume of tickets....
Alternatives
Discussions
Is there a way to mass upload Zendesk Company IDs so we don't have to manual input them in each client in CS?
5 comments
JW
Yes. The ClientSuccess Support team is amazingly helpful and can upload those changes for you. Read more
Is there a way view clients that I am a CSM #2 on within my client list?
3 comments
JW
Yes. You can add a custom field that identifies the 2nd CSM and then pull a list by that custom field.Read more
Does ClientSuccess support B2C subscription companies?
2 comments
BF
You can leverage multiple customer types within ClientSuccess (CS). While it was not designed for B2C, you can definitely use CS to manage your B2C...Read more
What are best practices for CSM assignment process - both dynamic and static?
2 comments
GN
Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequentlyRead more
What would be the best way to load the pages faster?
2 comments
JT
Only way I've seen is to restrict your filters on notifications (the first page for me at least)Read more
How much does Totango cost?
1 comment
Official Response from Totango
Totango is FREE for small teams and individuals and offers a 30 Day FREE trial, no credit card required to all other packages. You can check it out at...Read more
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